Fedex Reviews 

cannot be contacted. cant speak to anybody regarding your package.

The estimated delivery date of 7 working days quickly became 10 and then 17… each time the delay was notified to me on the day of expected delivery. No real customer service experience, just a useless bit. I will never choose FedEx against its competition. Truly, even regular mail shipment is more convenient as it’s at least truthful to the expectations set out from the beginning.

Do yourself a favour and if you buy online, avoid purchasing products shipped with this company because you’ll never get them on time, even if you paid for premium shipping services

Would give no stars if possible. Package original due for delivery according to FedEx themselves on August 29th, now 17th of September still hasn't been delivered. Instead of shipping it to Ireland per my address FedEx shipped it to Singapore, where it sat for a week before being redirected here and now has been in Ireland for 3 weeks and they just keep moving it around facilities in Dublin all whilst telling me "it's stuck in customs" if it was stuck in customs why is FedEx tracking showing me it's been scanned 12 times in the past 3 weeks all at different facilities sometimes going from one to the other and back to the original. So either they lie on the tracking or they are just moving it around facilities rather than delivering. Customer service keep telling me they'll get an update and here we are almost a month later still no package. Asking below for a date of my experience, I've been in contact with customer service since 2nd of Sept when my package was shipped to Singapore instead of Ireland.

There is no customer service contact number.
They forced me to pay tax on delivery of item when there was a legal tax exemption.
Disgusting chatbot that will not allow you to discuss your query.
Three times terrible issues.
They removed human customer service.
It is Customer ABUSE to treat customers so badly.
NEVER NEVER purchase products that use FEDEX as Courier. NEVER.

I have never dealt with a company that gives you such a broad delivery window and still fails to deliver. Basically, they tell you they will deliver anytime from 9am to 6pm. You have to cancel all your plans for that day so you can be at home all day just for them to change the delivery date. Zero consideration for anyone. The drivers are clearly a miserable bunch and their managers are no better. Hard to understand how a company like this stills exists in 2024. Absolutely pointless

im just here to read reviews after my terrible experience with fedex and reading other people's experiences; good to know im not alone.
literally the worst,
how is there no option to speak to a human being about your queries.
the robot that answers the phone doesn't understand you and is zero helpful.

Worse customer service I have EVER experienced, they pretend not to hear you and hang up the phone all the time. I have called via land line and 3 different mobiles.

No customer service available when you have an issue - fobbed off to an email / generic responses. Thankfully Etsy were able to respond to my email but it was a nightmare dealing with fedex (and I had paid for upgraded shipping!)

I was waiting on a parcel from ebay I waited 3 weeks and then contacted FedEx they told me they lost the parcel. Avoid

Parcel collected July 31 - Hong Kong
Parcel eventually delivered august 13th - Galway , all be it by a very courteous and pleasant driver.
Tryed on 5 occasions to contact FedEx , all to no avail…only 1 and 1/2 hours waisted trying to speak to an automated phone system. Shockingly bad bad service from a company you would have thought were leaders in their field. Even the supplier in china personally called me to apologise about the delay, had been watching the parcels progress. If they even had a customer service that you could call and be given some sort of an excuse by a human , however lame or unhelpful !
Never again if avoidable.

They are returning my parcel back to the sender. I’m very disappointed. They never called nor offer any alternatives . I’ve tried to contact them but unsuccessful. The customer service is not efficient & The contact number I was instructed to contact linked on QR code is not working . FEDEX customer service has gone to the dogs. I am based in Carlow, Graiguecullen and FedEx location is situated in Kilkenny.

Very poor service. Was forced to use FedEx to receive few items in Ireland and I must say the service is mediocre at best. Major delays with every package I was receiving, poor customer service. Avoid if you can.

I ordered a product from America. Payed the maximum amount for the fastest delivery. Yesterday the 26th of July 2024 I received a request for 38 euros in taxes and additional charges. I PAID VIA PayPal. Today I received another email from FedEx requesting the same payment. I have tried to contact them to no avail. I used their automated service which could not answer my question. Very disappointing considering the cost of the transaction.

They lure you in with fake, low rates and when you sign up to purchase one they disappear, leaving you only with the options that cost hundreds of Euros. They basically scam you into signing up for their service. You also can't remove your credit card details or delete your profile.
The website is really glitchy too.
Avoid. Seriously.

WHAT A FARCE, WHAT A JOKE OF AN ORGANISATION THIS HAS BECOME!.
I RECEIVED A PARCEL IN MAY AND TRIED TO PAY THE EU ANNEXATION CUSTOMS DUTY THE SAME DAY.
WHAT A FARCE. NO HUMANS TO TALK TO AT ALL. IF YOU TRY TO RING THE "NUMBER" FOR THEIR "SUPPORT" YOU GET A "VIRTUAL PERSON AI ROBOT" PAYING CUSTOMS HAS PROVEN IMPOSSIBLE FOR 3 MONTHS NOW E GET A LETTER THREATENING LEGAL ACTION!!!!!
SO STRESSFUL I WILL BE THE ONE BRINGING LEGAL ACTION FOR THE GENUINE EMOTIONAL STRESS AND UPSET THIS IS CAUSING!!!! AVOID THIS JOKE ORGANISATION AT ALL COSTS. SELL YOUR SHARES IF YOU HAVE THEM.!

"We are experiencing technical issues and cannot process your request at this time. Please try again later.
Select a Payment Method

Unfortunately, the payment link is no longer available.
But you can still pay using the paper invoice that's coming your way by post".
THE ONLY THING WE GOT THRU THE POST WAS A THREATENING LETTER!!!!

constantly getting bills for tax and charges that were paid at point of purchase, and very hard to get it sorted before they hand over to debt collectors for there own incompetance. at this stage im waiting on hold for 10+ minutes over another issue that was prepaid to them, Argggg......

I received the email notifying me of the delivery, which would be today until 6pm. I stayed at home all day, skipped class, asked for time off work, and the order never arrived! massive lack of respect.

Never ever use FedEx or TNT ( now the same company) again. I have paid invoices and keep getting final reminders at least 1 a month since November 2023. It is almost impossible to talk to someone and when you do it’s not that department. I’ve used their reporting system send them as requested proof of payment and gat a reply stating they have it and then get another final demand invoice. Absolutely dreadful company

Terrible delivery service telling you it’s coming and then it’s not and then it’s delayed with no further estimated time . Then trying to get me to collect ! Scam . They dont want to travel from Dublin to Kilkee Co Clare on the off chance I will get fed up and collect it. Good job I ordered on Amazon so can cancel when delivery window has expired . Even the supplier told me Fedex were terrible. Product took two days to get from Poland to Dublin Ireland and seven days later its still sitting in Dublin. No way to contact them apart from dealing with robots with lovely voices but absolutly no help just scripted camouflage to hide the rot that is Fedex / Fedup . IF YOU LIVE IN IRELAND DONT ORDER OFF AMAZON IF FEDEX ARE DELIVERING

Rearranged pick up 6 days in a row and still hasn't happened. Chat function ineffective, refusing me option to make a complaint or speak to a manager. Do not use