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Felix Health Reviews 3,002

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring approach, and ability to make them feel heard and understood. The user experience is frequently highlighted as seamless, convenient, and easy to navigate, with many appreciating the comfort of managing their health needs from home. The service is described as excellent, with quick response times from practitioners and efficient processes for treatment and prescriptions. However, some customers also noted specific issues, such as not being able to access their treatment plan in chat history or experiencing confusion regarding free visits. A few other people also felt that the company's practitioners were not properly trained for perimenopause and menopause symptoms, suggesting that some medical needs might be better addressed by specialists elsewhere.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and comfort of the process. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the quick and efficient... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For people who have phone anxiety, Felix is your friend. I've been using Felix for years, and I've only had to talk to someone on the phone once, maybe twice. I can't tell you how valuable that is... See more

Rated 5 out of 5 stars

My NP was professional and caring. She really understood my health concerns. Her assessment of my situation was exactly what I was trying to convey. Her follow up questions, responses and treatme... See more

Company replied

Rated 5 out of 5 stars

I love how convenient this is. There doctor was in contact with me almost immediately and once we discussed symptoms, the medical.plan was sent to me same day. It is also great that my benefits cove... See more

Company replied

Rated 5 out of 5 stars

Needed a quick treatment for my skin which I know worked in the past, and it’s a long wait to see a dermatologist where I live. I went into my account, chatted with a health provider, ordered the rig... See more

Company replied


Company details

  1. #1 of 12 best companies in Online Prescription Medication Vendor
  2. #2 of 17 best companies in Online Pharmacy
  3. #2 of 14 best companies in Pharmacy
  4. #1 of 1 best companies in STD Testing Service
  5. #1 of 8 best companies in Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Rated 5 out of 5 stars

It was a great experience

It was a great experience, Rebecca was kind, gave me good advice, answered me on time. She understood my situation and my priorities.I recommended it to everyone

April 23, 2026
Felix Health logo

Reply from Felix Health

Hi Juan Carlos, love hearing this! I will make sure Rebecca sees this, she will be so happy. And thanks for the recommendation!

Rated 5 out of 5 stars

Easy

Easy, Fast.

April 22, 2026
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Reply from Felix Health

Hi Robert, what a lovely note! Glad we could keep things simple for you.

Rated 4 out of 5 stars

Very positive

My experience has been very positive from using the website to meeting my nurse. The follow up on progress with my medication has been excellent. Highly recommended

April 24, 2026
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Reply from Felix Health

Hi Jennifer, we so appreciate the lovely review! So happy the whole journey, from signing up to ongoing check-ins, has felt good on your end.

Rated 5 out of 5 stars

Love the Felix Process!

I am so impressed with the entire Felix Health process! From the point of learning about about services being offered, filling out my questionnaire, connecting with a healthcare practitioner, reviewing my medical options, to the delivery of my medication, I was well-informed, made aware of next stages and using the app, I could track what stage we were at. The delivery was seamless, with notifications providing updates on status of delivery and arrival. Resources were made available at every step and the app is intuitive and very easy to use.
I will absolutely use Felix Health for future medical needs.

April 22, 2026
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Reply from Felix Health

Hi Lilly, thanks so much for taking the time to share all of this! Knowing you felt informed and supported at every step is exactly what we hope for, and it means a lot to hear.

Rated 5 out of 5 stars

Easy Interface and Helpful

Doctors online are responsive e to my questions and happy to discuss options.

April 21, 2026
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Reply from Felix Health

Hi Tess, love hearing this! So glad the team has been open to having a real conversation about what works for you.

Rated 5 out of 5 stars

The overall experience has gotten so…

The overall experience has gotten so much better from when I first started using Felix.

Congrats on making such great progress!

April 21, 2026
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Reply from Felix Health

Hi there, what a lovely note to read. Thanks for sticking with us through the growing pains, hearing it has been improving for you means a lot.

Rated 5 out of 5 stars

It was easy to navigate

It was easy to navigate. The practitioner made great recommendations based on my needs and was all done on my own time while I wasn't able to get to a clinic and wouldn't have gotten a doctor's appointment t for a few weeks.

April 21, 2026
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Reply from Felix Health

Hi Julie, thanks so much for sharing this! Glad we could be there when getting in to see someone in person was going to take ages, and that the recommendations felt right for you.

Rated 5 out of 5 stars

A++++

My overall experience was amazing! Getting what I needed was simple, easy and quick. I will definitely recommend to my friends!

April 20, 2026
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Reply from Felix Health

Hi Agnieszka, love hearing this! Thanks for thinking of us when it comes to your friends, that means a lot.

Rated 5 out of 5 stars

Super fast

Super fast. Whole process took 3 days. I couldn’t even get an appointment with my GP for 3 weeks, so I decided to try this. So much easier and quicker.

April 21, 2026
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Reply from Felix Health

Hi Kayleigh, what a lovely note to read! Glad we could get you sorted without the usual long wait to be seen.

Rated 5 out of 5 stars

All respect to all memrbers of felix…

All respect to all memrbers of felix who gave me a good support
They were knowledgeable, very will experienced people

April 21, 2026
Felix Health logo

Reply from Felix Health

Hi Nahida, we so appreciate the kind words. So glad the team has earned that trust on your end.

Rated 5 out of 5 stars

So Happy!

Simon took over my treatment and he has been amazing! So caring and super responsive :)

April 21, 2026
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Reply from Felix Health

Hi Vanessa, thanks so much for the lovely note! I will make sure Simon sees this, he will love knowing the journey has been going well.

Rated 4 out of 5 stars

they were prompt with the first few…

they were prompt with the first few questions but as soon as the perscript was written I haven't heard back

April 21, 2026
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Reply from Felix Health

Hi Darla, thanks so much for flagging this, and we are sorry the follow-through has not matched the start. Please note that after prescription approval, you will receive an email confirming that the prescription has been processed, and another email once it has been shipped. Otherwise, you can always reach out to your practitioner via chat in your account!

Rated 5 out of 5 stars

Quick easy response

Quick easy response. Very happy so far. Love the convenience of doing everything on line. And delivered to my door.

April 21, 2026
Felix Health logo

Reply from Felix Health

Hi Carrie, we so appreciate the kind words! Doing it all from the comfort of home really does make life easier, glad that has been working for you.

Rated 5 out of 5 stars

Fast and timely service!

Fast and timely service!! Answered all my questions quickly!

April 20, 2026
Felix Health logo

Reply from Felix Health

Hi Dan, thanks so much for the kind words! Glad the team was right there when you had questions, that is exactly what we want.

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