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Felix Health Reviews 3,002

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring approach, and ability to make them feel heard and understood. The user experience is frequently highlighted as seamless, convenient, and easy to navigate, with many appreciating the comfort of managing their health needs from home. The service is described as excellent, with quick response times from practitioners and efficient processes for treatment and prescriptions. However, some customers also noted specific issues, such as not being able to access their treatment plan in chat history or experiencing confusion regarding free visits. A few other people also felt that the company's practitioners were not properly trained for perimenopause and menopause symptoms, suggesting that some medical needs might be better addressed by specialists elsewhere.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and comfort of the process. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the quick and efficient... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For people who have phone anxiety, Felix is your friend. I've been using Felix for years, and I've only had to talk to someone on the phone once, maybe twice. I can't tell you how valuable that is... See more

Rated 5 out of 5 stars

My NP was professional and caring. She really understood my health concerns. Her assessment of my situation was exactly what I was trying to convey. Her follow up questions, responses and treatme... See more

Company replied

Rated 5 out of 5 stars

I love how convenient this is. There doctor was in contact with me almost immediately and once we discussed symptoms, the medical.plan was sent to me same day. It is also great that my benefits cove... See more

Company replied

Rated 5 out of 5 stars

Needed a quick treatment for my skin which I know worked in the past, and it’s a long wait to see a dermatologist where I live. I went into my account, chatted with a health provider, ordered the rig... See more

Company replied


Company details

  1. #1 of 12 best companies in Online Prescription Medication Vendor
  2. #2 of 17 best companies in Online Pharmacy
  3. #2 of 14 best companies in Pharmacy
  4. #1 of 1 best companies in STD Testing Service
  5. #1 of 8 best companies in Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Rated 5 out of 5 stars

A new journey

I was finally heard and understood. Thank you for helping.

April 24, 2026
Felix Health logo

Reply from Felix Health

Hi there, this means so much to read. Feeling truly heard is something so many people are missing in healthcare, and we are honored to be part of your journey.

Rated 5 out of 5 stars

Quick

Quick, easy and fast, no issues at all

April 25, 2026
Felix Health logo

Reply from Felix Health

Hi Alicia, we so appreciate the kind words. Glad we could keep things running smoothly for you.

Rated 5 out of 5 stars

An Amazing Experience!

Felix has been fantastic to deal with. My care provider is always available to me to discuss things with and answer any questions I may have. It’s simple, effective and the best part is, I can do it all from the comfort of my own home! I highly recommend Felix!

April 25, 2026
Felix Health logo

Reply from Felix Health

Hi Shaunna, so glad your care provider has been a steady presence whenever you have needed them. And we really appreciate the recommendation!

Rated 5 out of 5 stars

Knowledgeable staff and availability is…

Knowledgeable staff and availability is key for me.

April 24, 2026
Felix Health logo

Reply from Felix Health

Hi Serge, thanks so much for the kind words. Having someone you can reach when you need them really does change everything, glad that has been the case.

Rated 4 out of 5 stars

More availability for in person…

More availability for in person consultation would be helpful -

April 24, 2026
Felix Health logo

Reply from Felix Health

Hi Jacquelyn, thanks so much for taking the time to share this. We hear you, and we will pass the feedback along to the team. In the meantime, if anything else comes up, please send us a message through the chat in your Felix account.

Rated 1 out of 5 stars

It is a scam

It is a scam. They take your money and drag out the process then tell you to go to a clinic. No doctor no blood test very disgusting.

April 24, 2026
Unprompted review
Felix Health logo

Reply from Felix Health

Thanks for sharing this with us, and I'm really sorry that's the experience you've been left with.
I want to make sure we actually get to the bottom of what happened here, because the picture you're describing isn't how things should go. To do that, I'd need a bit more context on the visit and what you were referred out for, so we can look into your specific case and figure out where things broke down.

Could you reach out to support via the chat bubble on our site or in the app, or at felixforyou.ca/contact? We'll dig into this with you and work toward making it right.

Rated 5 out of 5 stars

Good communication with the medical…

Good communication with the medical professional, easy and fast to access.

April 24, 2026
Felix Health logo

Reply from Felix Health

Hi Lucy, what a lovely note to read! Glad your provider has been easy to reach and the conversation has felt natural.

Rated 5 out of 5 stars

Easy

Easy, direct, no hassle

April 23, 2026
Felix Health logo

Reply from Felix Health

Hi Shannon, we so appreciate the kind words. Glad we could keep things simple for you.

Rated 5 out of 5 stars

Finally feeling seen and heard and validated…

I love that I was connected with a female NP who took my perimenopause concerns seriously and has been helping me to find the correct HRT to treat my symptoms.

April 23, 2026
Felix Health logo

Reply from Felix Health

Hi Kim, so glad your NP has truly listened and is working with you to find what fits, that level of care for women going through this matters so much.

Rated 5 out of 5 stars

I haven’t had enough time to have a bad…

I haven’t had enough time to have a bad experience I just started and my first shipment is on its way so far so good

April 23, 2026
Felix Health logo

Reply from Felix Health

Hi Nicole, thanks so much for sharing this! The early days are exciting, and we hope everything continues to feel that way once your shipment lands.

Rated 5 out of 5 stars

Best experience at Felix

Its been a breeze working woth the staff at Felix. Prompt response time to all questions. Highly recommended

April 23, 2026
Felix Health logo

Reply from Felix Health

Hi Christina, what a lovely review to read! Glad we have made things easy for you, and we really appreciate the recommendation.

Rated 5 out of 5 stars

I love this app so much

I love this app so much! It’s been great. Very easy. Very happy with my NP

April 24, 2026
Felix Health logo

Reply from Felix Health

Hi Michelle, we so appreciate the kind words! So glad your NP has been a good fit, and that the app has stayed out of the way.

Rated 5 out of 5 stars

great support

great support, fast responses! love it

April 24, 2026
Felix Health logo

Reply from Felix Health

Hi Annie, so happy the team has been there for you! Appreciate the kind words.

Rated 5 out of 5 stars

Great service and communication

Great service and communication

April 23, 2026
Felix Health logo

Reply from Felix Health

Hi Kimberly, thanks so much for the kind words! Glad the team has been able to keep things running smoothly for you.

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