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Felix Health Reviews 3,002

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring approach, and ability to make them feel heard and understood. The user experience is frequently highlighted as seamless, convenient, and easy to navigate, with many appreciating the comfort of managing their health needs from home. The service is described as excellent, with quick response times from practitioners and efficient processes for treatment and prescriptions. However, some customers also noted specific issues, such as not being able to access their treatment plan in chat history or experiencing confusion regarding free visits. A few other people also felt that the company's practitioners were not properly trained for perimenopause and menopause symptoms, suggesting that some medical needs might be better addressed by specialists elsewhere.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and comfort of the process. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the quick and efficient... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For people who have phone anxiety, Felix is your friend. I've been using Felix for years, and I've only had to talk to someone on the phone once, maybe twice. I can't tell you how valuable that is... See more

Rated 5 out of 5 stars

My NP was professional and caring. She really understood my health concerns. Her assessment of my situation was exactly what I was trying to convey. Her follow up questions, responses and treatme... See more

Company replied

Rated 5 out of 5 stars

I love how convenient this is. There doctor was in contact with me almost immediately and once we discussed symptoms, the medical.plan was sent to me same day. It is also great that my benefits cove... See more

Company replied

Rated 5 out of 5 stars

Needed a quick treatment for my skin which I know worked in the past, and it’s a long wait to see a dermatologist where I live. I went into my account, chatted with a health provider, ordered the rig... See more

Company replied


Company details

  1. #1 of 12 best companies in Online Prescription Medication Vendor
  2. #2 of 17 best companies in Online Pharmacy
  3. #2 of 14 best companies in Pharmacy
  4. #1 of 1 best companies in STD Testing Service
  5. #1 of 8 best companies in Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Rated 5 out of 5 stars

Easy and Accessible

Felix made it super easy for me to contact a medical practitioner with quick response times and friendly service. My prescription was updated changed and shipped within 48 hours.

April 27, 2026
Felix Health logo

Reply from Felix Health

Hi Teresa, we so appreciate the kind words! Glad we could get your prescription sorted and out the door so quickly, and that the team felt warm to work with.

Rated 5 out of 5 stars

Just ordered them yesterday

Just ordered them yesterday, but the process was simple and looking forward to getting my product

April 27, 2026
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Reply from Felix Health

Hi Mike, so glad the order went smoothly! Excited for you to receive your shipment soon, and please reach out anytime if anything comes up.

Rated 5 out of 5 stars

Easy to order and I love having it…

Easy to order and I love having it delivered right to my house

April 28, 2026
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Reply from Felix Health

Hi Lindsay, thanks so much for the kind words! There is something nice about not having to leave the house, glad the delivery has been working for you.

Rated 5 out of 5 stars

Really good service

Really good service

April 27, 2026
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Reply from Felix Health

Hi Ryan, love hearing this! Glad the team has been able to take good care of you.

Rated 5 out of 5 stars

Easy to deal with

Good easy ordering

April 28, 2026
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Reply from Felix Health

Hi Timothy, what a lovely note! Glad the ordering side of things has been smooth for you.

Rated 5 out of 5 stars

Seamless and fast

April 27, 2026
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Reply from Felix Health

Hi Laura, we so appreciate the kind words! Glad we could keep things smooth from start to finish.

Rated 5 out of 5 stars

Very user friendly

Very user friendly. Fast and efficient service.

April 27, 2026
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Reply from Felix Health

Hi Denica, so glad the platform has been straightforward and the team has been able to keep things moving for you. Appreciate you sharing!

Rated 5 out of 5 stars

Very attentive to the patients and…

Very attentive to the patients and their needs

April 27, 2026
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Reply from Felix Health

Hi Dwin, thanks so much for the kind words. Truly meeting people where they are is something we really try to do, so this means a lot.

Rated 5 out of 5 stars

Thank you for your kindness

Thank you for your kindness. Your advice has given me more confidence. Excellent service.

March 19, 2026
Unprompted review
Felix Health logo

Reply from Felix Health

Hi Summer, love hearing this! Walking away with more confidence is exactly what we hope for, and we are so grateful you took the time to share.

Rated 5 out of 5 stars

Responsive and professional

Responsive professional staff

April 26, 2026
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Reply from Felix Health

Hi Salma, we so appreciate the kind words. Glad the team has been there for you when you have needed them.

Rated 5 out of 5 stars

So fast and convenient!

So fast and convenient!

April 25, 2026
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Reply from Felix Health

Hi there, so glad we could be there for you without slowing things down. Appreciate the kind words!

Rated 5 out of 5 stars

Excellent service, would use again.

I came into this service ready to try something new and was met with guidance, clarity and empathy from beginning to end. I would use this service again and would recommend to my peers.

April 23, 2026
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Reply from Felix Health

Hi Lana, thanks so much for sharing this. So happy the experience held that kind of warmth all the way through, and we really appreciate the recommendation.

Rated 4 out of 5 stars

I am impressed how quickly the turn around from applying to getting prescribed was

i like how quick it was. It would help me greatly to be able to know how to suspend the subscription earlier to give me more peace of mind. Having the Insurance coverage a bit more prominent during the payment field so i didnt have to put my credit card info first would also help . Kudos to the NP that helped me as she was responsive and made it so seamlessly easy.

April 25, 2026
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Reply from Felix Health

Hi Bryan, love hearing this! Glad the NP made the journey smooth for you, and we really appreciate the thoughtful feedback on subscriptions and insurance, that kind of input genuinely helps us improve.

Rated 5 out of 5 stars

Good communication

Good communication, clear and concise advice. Thorough and efficient.

April 25, 2026
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Reply from Felix Health

Hi Kiersti, what a lovely note to read. Glad the team has been able to give you straightforward, useful advice without dragging things out.

Rated 5 out of 5 stars

I am so happy with this company and it…

I am so happy with this company and its services. My NP Katrina Magaling. She has been so helpful and attentive to all my questions. My journey has been wonderful. Thank you Felix

April 26, 2026
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Reply from Felix Health

Hi Christine, we so appreciate this lovely review! I will make sure Katrina sees it, she will love knowing the journey has felt wonderful.

Rated 4 out of 5 stars

Med update

Quick and responsive and good clear communication

April 25, 2026
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Reply from Felix Health

Hi Dany, so glad the team has been quick to keep you in the loop. Appreciate you taking a moment to share!

Rated 5 out of 5 stars

A very straight forward experience and…

A very straight forward experience and comprehensive exchange with a health care professional.
My only regret is not using this service earlier.

April 24, 2026
Felix Health logo

Reply from Felix Health

Hi Todd, love hearing this! No regrets necessary, we are happy to have you with us now.

Rated 4 out of 5 stars

The experience overall was very…

The experience overall was very convenient and low friction. The only thing that was less than ideal was that the prescription renewal cycle of three months was applied automatically, with no ability to personalize or tailor the time frame to suit my actual usage of the product. I would prefer to initiate the renewal myself. Instead, I’ll likely have to cancel at some point so I’m not accumulating unused product. Whenever I need to reorder I’ll have to go through the entire process again and pay another assessment fee.

April 26, 2026
Felix Health logo

Reply from Felix Health

Thanks so much for sharing this feedback, Eric. It's genuinely helpful to hear what's working and where things could feel more flexible. The good news is you actually do have full control over your shipment timing right from your account: just select your treatment, click Manage, and you'll see options to Pause or Cancel Treatment in the dropdown.
Pausing is especially useful here because it effectively turns your prescription into an on-demand treatment, so you can hold shipments whenever you have product on hand and resume them when you're ready for the next one, all without restarting the assessment process or paying another fee. That way you stay in the driver's seat on timing and you don't end up with extra product piling up.

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