felixmobile.com.au Reviews 120

Thank you Felix Mobile.Like to recommend Felix Mobile to dear you.The mobile services and customer services ,all beautiful.We got the plants from Felix Mobile, too.

What a scam this company is. They keep charging every month I just discovered on my bank even though I only used it for one month. Can only cancel or contact customer service via the app. Don't know my password so they say they will send a reset password link to my email which doesn't come. Scammers!

Just switched over to Felix, was quite a stressful experience. No where through the process did they say I would be required to be connected to wifi to complete the switch over.

I was left with no data and service in the middle of the night. No way to contact support or even call friends and family. Had to cancel arrangements and as not to worry my partner walked in the middle of the night to get wifi, which then luckily allowed me to access the app and complete the switch over.

Quite stressful as a woman who was by herself in the middle of the night no way to contact anyone.

FELIX MOBILE Advertises "FELIX50" 3 month 50% discount and when you try to apply it - it says it doesn't exist. They are part of TPG, Vodafone network and their service is non-existent. Waited almost two hours and am still waiting for any response. I found a 1300 number which just said leave a message and we'll get back to you. As bad a service as the Vodafone network they rely on. Choose anyone else that is associated with Telstra or Optus, because anything relying on Vodafone is useless. Got onto the help "service" and was told the discount is clearly advertised "On the home page" as being online only - which is absolute LIES.

WARNING TO ALL
This is a Con/Scam. Felixmobile was Happy to sell me a useless unusable SIM. The SIM arrived with no way to activate it because FelixMobile has no website to log into or phone numbers to contact them in order to do so. Their help is a merrygoround of useless bots that think repeating the same dumb things and ignoring the customes requests is OK. The con is they expect you to sign your personal information away by forcing you to use theirs and third party apps in order to even comunicate with them.

Well , I thought I'd give them a go - a mistake!
SIM won't activate because app won't work - because the app won't work its impossible to contact them
I had a read of the terms and conditions - all the way through its states the things TPG will and won't do ---YES TPG!!??...., but when I rang TPG they said Felix is nothing to do with them......
All very sketchy and Scamlike

Shocking service. The only way to connect with them is via their chat channel. I have paid for data service and it is two weeks and I have no service. Their BOT responds and NO human has responded to resolve my issue. This has been a recurring issue. Don't waste you money and your time with this service provider. Bad service.

A phone company without a phone number, I think that tells you all you need to know. Interacting with the bot will unfailingly leave you like throwing your phone at the wall. I could not manage to get beyond the bot to speak to a human even when it could not resolve my issue.
Customer service is not existent.

I bought the $20 roaming 4gb pack for use in Asia. As soon as I switched on roaming the 4gb data was depleted completely within one minute of activation. This is impossible on a phone even if there were any downloads or videos being played. I used their poor app chat to request a resolution and to this day I have failed to receive any assistance from their operators despite advertising that their staff do respond to issues daily from 9am to 6pm including weekends. After 24 hrs I am still waiting on their assistance. I will be taking this issue to telco industry ombudsman if I fail to get a resolution and any proper contact details for help to this by Monday 17 March 2025.

Honestly, 0 customer service.

They processed my payment but have mot sent any confirmation, the website bugged out during payment. I can’t log in although the registration includes login details. I’ve had 2 chat logs with the AI which has been trash. Other reviews had said 3 hrs, it’s been 48 hrs for me now and I still have not received a single reply from a human.

It is honestly the worst experience I’ve ever had with any company/business.

I better get a refund for this trash.

I would not recommend this at all.

No customer service. But the service is good usually.during cyclone Alfred there was no internet so they couldn't be contacted

I have been a customer for around 3yrs never had any problems signing up before, it was good until it wasn't. I happened to loose my phone and sim with it, so I purchased new phone and because Felix was doing a 50% off for first 6 months deal upon new sighn up, i didn't bother trying to get a old sim replaced. This is when the absolute
absurdity started, signing up to a new plan and sim. First of all, was my mistake signing up on line with an incorrect email address. Felix took payment from my bank account before the verification of email process for activation of esim. When I realised this mistake I can not get a hold of anyone but a stupid bot seeking a refund. So I decided to try signing up again this time with correct email, once again Felix taking there money and got to once again to the email verification page to activate esim and NO email sent, I've tried every box including spam, I've hit resend more times then I can count. Felix is absolute garbage with customer support in fact there isn't any, I guess its why the plans are so cheap not paying for staff to sort out issues or complaints leaving it to a stupid robot that just sends you around in circles. I have have done everything to try getting attention with a human for this issue and have had no luck. So Felix has made money for nothing, I still haven't got a service. This has been the most frustrated I have been in a long time and prefer talking to someone in India call centre then this garbage bot system that Felix uses, at least talking to a bloody Indian you can get issues resolved as frustrating they can be at the best of times.....

I'm a new customer having difficulty with email verification and activation. Only way to contact support is via live chat. I spent 3 hours waiting for someone to respond, and in the end I got no response at all. Has everyone at Felix quit?

The customer service experience has been disappointing. Felix Mobile doesn’t offer phone support, only live chat, which takes over 3 hours for a response. When things are working fine, it’s okay, but when you need help urgently, it’s tough to get the assistance you need.

Have a been a subscriber for over 3 years. Spent 12 month overseas where roaming coverage terrible/patchy. Had to buy other SIMs.

Today I wasted more than an hour (and then gave up) trying to speak to somone other than their VERY DUMB and excruciatingly irritating BOT to understand why I cannot enter a PO Box for delivery address for a physical SIM to replace my eSIM.

Go Telsim!

Terrible reception...
Voicemail doesn't have call back feature, so unless the caller leaves a number and you write it down, or you know who it is and you have the number saved ... You can't call the person be back because Felix voicemail doesn't give you the call back feature... If your running a business and need at least average reception.... And decent data speed don't bother... You will regret it

Train Wreck of A Service, no seriously what are they doing? – Awful experience, takes hours to get any assistance online, refused to port my number to new provider, lied to me about my number being inactive and unable to receive SMS despite me literally receiving an SMS at the same time with a security code, tried to hold me to ransom to sign up and pay again or they would hold my number. Their APP is awful, so much missing from it, can't access my personal data, dead links in emails, can't access my account info, can't downgrade my plan/service, can't cancel it, no Desktop app or support, the chat guy just abandoned me mid chat and said he has to leave, it's a train wreck of a service from start to end. What a mess.

I have been a Felix customer for over 4 years and today I have been so frustrated that I have to make a review.
It's been a few months where my phone will go into SOS for no reason and dispite restarting my phone or turning on and off flight mode, it won't change anything.
This results in me unable to make phone calls or receive one.
Worse - I can't receive any text on time, which results in me being blocked out of my trading platform, bank account because many of those require OTP to login.
I have to wait on the phone for 30 mins or more to speak to my trading account or bank customer service to get them unblocked.
I am considering changing service provide now.

BEWARE iPhone Users. Switching to FELIX messed up my iMessage, Facetime and Apple account. The SIM card they used was not recognized by Apple, leading me to lose iMessaging. COMPLETE HEADACHE.
What's more, they did not honour the promo code I had, and didn't seem to care. Claimed it was an online only offer when I have screen shots saying that it would be granted. Customer service does not respond live. LONG DELAYS to Messages.

A TERRIBLE Telco provider, with technical and customer service issues.

It's a piece of shit, no coverage, always unable to connect!