Felt Ball Rug Australia Reviews 

263
•
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

Highly recommend Felt Ball Rug I order balls in units of 1000 and the quality is fantastic

Rated 1 out of 5 stars

Looking back to the previous comments, obviously im not the only one who experienced the terrible customer service this company provides. Absolute no way to get in touch with them, tried emails, live... See more

Rated 2 out of 5 stars

After waiting longer than expected and not being able to contact the business in any way I wondered if I had lost my money, however I did receive my order eventually and all of the felt balls arrived... See more

Rated 5 out of 5 stars

Beautiful rug and excellent communication. The colours we chose worked perfectly in our room - designing our own rug was a really good experience. The sample chart was really useful and the sample pho... See more

Company details

  1. Living Room Furniture Store
  2. also in
  3. Furniture Store

Information provided by various external sources

Felt Ball Rug Australia Has Fair Trade Handmade Felt Ball Rugs For Nursery From Nepal. Free Shipping to Australia, New Zealand, UK, USA, Canada & Worldwide.


Contact info

3.1

Average

TrustScore 3 out of 5

263 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.1

All reviews

(263)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Packaging was terrible

Packaging was terrible, very old and shabby looking like it was from the bin. The felt balls were also poor quality.

October 2, 2018
Unprompted review
Felt Ball Rug Australia logo

Reply from Felt Ball Rug Australia

I'm so sorry about the poor packaging that you received. Could you please let us know what was the main problem? We use same packaging for every single customer.
Happy to provide full refund for you if you didn't like our felt balls.

Rated 4 out of 5 stars

They sent me the wrong rug but this was…

They sent me the wrong rug but this was sorted within 24 hours, they were in contact the whole time to make the change over as easy as possible. Great customer service and the rug is beautiful!

September 27, 2018
Unprompted review
Rated 5 out of 5 stars

Having a ball!

Could not be happier with our Marshmallow rug. My two year old daughter LOOOVES it and insists we all sit and play on it with her. The colours are perfect and the texture adds another dimension to the room. Amazeballs!

September 2, 2018
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service. Ordered a custom designed rug and received photo sample by email almost immediately, then the actual rug arrived about a week after ordering it and it’s perfect!! Thanks felt ball rug Aus :)

July 19, 2018
Unprompted review
Rated 5 out of 5 stars

Such a beautiful rug

Such a beautiful rug. Nice and thick and amazing quality. Delivery was fast which was great too!

July 15, 2018
Unprompted review
Rated 2 out of 5 stars

Great Felt slippers

Great slippers good fit and a quality product highly recommended.

July 4, 2018
Unprompted review
Felt Ball Rug Australia logo

Reply from Felt Ball Rug Australia

Thank you for the nice feedback. Not sure if the 2 stars matches to your feedback :-). Thank you for the review.

Rated 4 out of 5 stars

felt ball review

I was pleased with my purchase and prompt delivery of the felt balls. However the colours varied slightly to the images on the website. The quality was also great.

June 26, 2018
Unprompted review
Rated 5 out of 5 stars

Felt Ball Rug Australia

Felt Ball Rug Australia, were so helpful from the onset. They were patient with me as I came back and forth with colour changes. I am an Interior Designer, so its important I get things right. I will definately use them in future projects!

June 15, 2018
Unprompted review
Rated 5 out of 5 stars

Love ❤️

I’m absolutely impressed with the speed in which the rug was made and delivered.

So pleased with my colour choice. Many thanks to all involved.

June 4, 2018
Unprompted review
Rated 5 out of 5 stars

A company doing all the right things...

It's great that we're able to choose our own colour combinations for the rugs. High level of communication - when they didn't have one of the colours in stock they made a mock-up of what the rug would look like without this colour and emailed a photo of the mock-up, asking whether I wanted to proceed with this or wait. Good on them for transparency, and for their focus on giving women in the community a hand up!

June 1, 2018
Unprompted review

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