Femplay Reviews 1,706

TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, most reviewers were unhappy with their experience overall. Many customers reported not receiving their orders or experiencing significant delays in delivery. People also expressed frustration with the company's unresponsiveness, noting a lack of communication via email and disconnected phone lines, making it difficult to get updates or resolve issues. However, some customers also mentioned that they eventually received their orders, albeit with considerable delays and without prior communication. A few other people also felt that in the past they had positive experiences with the company's service and product delivery.

What people talk about most

Order

Reviewers mention ambiguous feedback about order. Many customers report significant delays, with some waiting... See more

Response time

Clients share negative opinions on response time. Many customers report sending multiple emails without... See more

Customer communications

Consumers express significant frustration with the inability to contact the business. Many reviewers report... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers report not receiving their ordered products,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Update, I eventually did receive my order, about 3 weeks later, no emails or updates from the company. I never received my purchase and the company does not respond to my emails.

Rated 3 out of 5 stars

I have finaly received my order. Did not get any notification that it was on its way. Received about 1 week after it was placed. Could not phone them as they had phone problems. I've sent 2 emails... See more

Rated 1 out of 5 stars

Two orders were placed over two weeks ago. Nothing shipped, no responses to site-based messages or email, and they claim their phones are down. If this business is still operating, I suspect it is doi... See more

Rated 1 out of 5 stars

Have ordered from Femplay before and always been happy with process. Ordered at end of April 25 - and nothing. Have tried to contact them via phone, email and form fill - no response. Don't know wha... See more


Company details

  1. Sex Toy Store
  2. Lingerie Store

About Femplay

Information provided by various external sources

Femplay Promo Image

Femplay is 100% Australian Owned and has been heating our bedrooms for over 15 years

Buy the best toys from Australia's #1 Online Adult & Sex Shop. Femplay is 100% Aussie owned & we care about the best toys to get you off.
Shop online now!


Contact info

2.1

Poor

TrustScore 2 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very happy customer indeed!!

I had been a customer of another ‘adult’ product business for a few years but decided to give an Aussie business a go, so thought I’d try Femplay. From the very beginning, my dealings with them were very professional. I called and spoke to a delightful lady, who was very friendly and happy to answer my questions. Since my purchase was a few hundred dollars, I wanted to make sure I was dealing with a genuine business. The order process was seamless and the item was well packaged and arrived in a plain post bag. There was no mention of Femplay on the box, either, so very discreet.

If you want to buy your goodies from an Aussie adult business which is professional, discreet and has great prices, you can’t beat Femplay.

Highly recommended!!

August 28, 2023
Femplay logo

Reply from Femplay

Hi Mike,
Thank you for your wonderful review xo

Rated 5 out of 5 stars

Great experience

Product as advertised, fast shipping and reasonable price!

September 3, 2023
Femplay logo

Reply from Femplay

Hi Maree,
Thanks for the great review xo

Rated 5 out of 5 stars

Happy mum

There prices were reasonable with all other sector online stores , there delivwry pricing is the same as everyone else which is great .
The toy selection is better than a lot of other stores that I found , I did look at a lot of other online stores before buy from any of them .
I found more choice and better pricing with FEMPLAY and that made me Happy . The quality of the toy is crazy and the strength blows my mind , funny though as I have a bad back and neck and have had multiply surgeries on my back and now the neck is on its way out my GP has suggested to used a tens machine or massage gun on the neck and back and I have to say I haven’t used the toy for it real purpose yet but I have on the neck and back and it’s so much stronger than the massage gun we have at home plus my daughter also goes to the gym and does get injured from time to time or hurts her muscles and this vibrator is the best thing she’s used also .

August 20, 2023
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Reply from Femplay

Hi Liza,
Thank you for such a wonderful review xo

Rated 3 out of 5 stars

Over all I liked it the only thing I…

Over all I liked it the only thing I didn't like is that it didn't clean the bird poo off my front windscreen and side window

August 28, 2023
Femplay logo

Reply from Femplay

Hi Anna,
We believe that you may be mistaken on what you purchased from us as we would not use the item purchased for bird poo LOL :) We will email you in relation to this xo

Rated 5 out of 5 stars

Item hasn't even been unpacked yet

Item hasn't even been unpacked yet, still in mailing post package.
The company, has great communication and efficient service. The shipping is also excellent as it arrived quickly

Thank you ⭐️⭐️⭐️⭐️⭐️

August 20, 2023
Femplay logo

Reply from Femplay

Hi Geoff,
Thanks for the great review xo

Rated 1 out of 5 stars

No support, High prices

I got an order that was very overpriced, slow shipping, with items that were faulty. Despite their guarantees of customer support and free returns, when I tried to contact customer support, there was never any answer.

I spent over $200 for a bunch of false promises.

This was before I discovered that there are plenty of other retailers who are much cheaper, up to 1/10th the price,but were also much more engaged with customer support and shipped quickly.

August 14, 2023
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Reply from Femplay

Hi David,
We believe that you are reviewing the wrong company.
Firstly, the item you ordered and received was $40.00, not $200.
Second, you ordered the item on 15th August and received it the next day on the 16th August.
Third you have not contacted us either by phone or email in relation to any issue with any product.
We pride ourselves on our service and look after all of our customers.
We will also send you an email in relation to this.
_________________________________________________________________________________
Customer reply

Hi,

I’m very sorry. That bad stuff was all about “Lovehoney” - the names are too similar!

Anyway, I did have a bone(!) to pick bout that, although a smaller one (that’s what she said). I did pay $40 for that clit stimulator, and $14.95 for Express Post, because I wanted it the next day. Your site said that orders received before 2pm would be shipped that day.

It was not shipped that day, and did not arrive on time.

Maybe it looks like it arrived next day to you according to shipping details, but it was not shipped on time.

Best wishes,

Our 2nd reply

ordered the item on 15th August and received it the next day on the 16th August. This information is supplied via the Australia Post tracking site.

Rated 4 out of 5 stars

Great service

The product I received was excellent & is just what I wanted. The service person I spoke to was great. However the payment method was not very clear at the payment part of the online process.

August 9, 2023
Femplay logo

Reply from Femplay

Hi Heather,
Thanks for the great review xo

Rated 5 out of 5 stars

Satisfied Customer

There was a good range to look at. I was interested in a couple of items. However, it took awhile to find what I needed. I was looking at the lengths and there were not many in the length I wanted. In addition I needed a certain width, but the width was not on the main specification page or not present at all.
I purchased one and I definitely happy with what I got. I will most certainly consider buying again and I have brought items from Femplay before

August 6, 2023
Femplay logo

Reply from Femplay

Hi Happy Customer,
Thanks for the great review xo

Rated 5 out of 5 stars

Fast

Fast, responsive and quality products. Very much recommend.

August 3, 2023
Femplay logo

Reply from Femplay

Hi James,
Thanks for the great review xo

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