Check the returns policy carefully before buying, they have a super strict return policy. I bought a leather bag from Feners and didnt like the way it looked when I got it. I started the return proced... See more
Company replied
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See what reviewers are saying
This has been my worst experience placing an order online. Not only is customer service non existent (I never received a reply to my multiple emails and DMs sent to Fener), I was charged a $30 fee to... See more
Company replied
the feners team helped me immediately with my request, they were super helpful and supportive. Thank you so much!
Company replied
With this brand claiming great comfort and blister free feet (in their marketing newsletter) I wanted to give the Mules a try. They look stunning but unfortunately, despite the quite high price, t... See more
Company replied
Company details
Written by the company
Small independent brand from Barcelona. Women-founded, we design & craft sustainable shoes in Spain.
Contact info
Bonavista 16, 08012, Barcelona, Spain
- hello@feners.com
- feners.com
2.3
Poor
218 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Feners is my recommendation!
Feners shoes have a really great quality, I have a pair for more than two years and they are impeccable.
The variety of products is getting bigger and gorgeous!
I truly recommend it!
February 11, 2022
Unprompted review
Reply from feners.com
Hi Carla,
Thank you very much for your support!
Have an amazing day 💚
Feners Team
Love the company core values
Love the company core values. The product I received speaks for itself:) I always support small brands, can’t wait for my next SS22 shoes!
February 11, 2022
Unprompted review
Reply from feners.com
Hi Lola,
Thank you very much for your feedback :)))
Hope to see you soon again!
Best regards,
Feners Team
Love this brand
Love this brand! I have already 2 pair of boots and 1 pair of sneakers! Can't wait to see your next summer season!!
February 11, 2022
Unprompted review
Reply from feners.com
Hi Alexandra,
Thank you very much for your support !!! 🧡
Best regards from Barcelona
Feners Team
Comfiest shoes ever
I recently bought the Joggers Blanche (white trainers), they are so true to size and the honestly the most comfortable pair of trainers I’ve ever bought. They ticked all the boxes from a fashion, comfort, sustainable and ethical point of view. The story behind the brand is fab and I love that it’s so unique. I will definitely be ordering many more Feners shoes over the next few years.
February 8, 2022
Unprompted review
Reply from feners.com
Hi EC!!
Thank you very much for taking the time to write this, it means a lot to us :)))
We work very hard as a brand and this makes us very happy to read!
Have an amazing day
Kind regards
Feners Team
Nice and comfortable shoes
Nice and comfortable shoes, The packaged arrived perfectly, highly recommended
January 31, 2022
Unprompted review
Reply from feners.com
Hi Albert,
Thank you very much for this feedback, we work very hard for this :)))
Have a great day
Feners Team
Great product
Great product! I bought for a present and my wife loved it!
January 28, 2022
Unprompted review
Reply from feners.com
Hi Alberto,
We're thrilled that your wife loved them 🧡
Don't forget to come back soon :)))
Have a great day
Feners Team
Great job Feners!
I have been following them for quite a few years now and my girlfriend has bought a pair herself and I as a gift to her and everything was as expected, great quality and comfort
January 28, 2022
Unprompted review
Reply from feners.com
Hi Eric,
Thank you so much for this feedback!!!
Hope to see you soon around here :))
Best regards
Feners Team
Feners is the best choice
Feners is the best choice! High quality products always!
January 28, 2022
Unprompted review
Reply from feners.com
Hi Marta,
Thanks a lot for your time to write this <3
Hope to see you soon in the near future!
Best regards
Feners Team
Honestly the best experience with a…
Honestly the best experience with a brand and absolutely obsessed with all of their high top boots
January 28, 2022
Unprompted review
Reply from feners.com
Hi Clara,
Thank you very much for this :)))
Hope to see you soon,
Best regards
Feners Team
They have just become my everyday…
They have just become my everyday shoes, can not go without them !! Such a great team they were really helpful at all moments!!
January 27, 2022
Unprompted review
Reply from feners.com
Hi Clara,
Thank you so much for this comment!
your support means the world to us 🧡
Best regards
Feners Team
I really love Feners brand
I really love Feners brand
My last experience has been with The boots everyday aged beige, I simple love them, they have a super nice design ( I have been stopped in the street a couple of times by people that wanted to know the brand or were to buy them) and what I love even more is that they are super confortable!!!
January 27, 2022
Unprompted review
Reply from feners.com
Hi Maria,
Your feedback means the world to us! 💚
Hope to see you here very soon this winter :)))
Have a great day
Feners Team
Amazing shoes and fast customer…
Amazing shoes and fast customer service, will come back !!
January 27, 2022
Unprompted review
Reply from feners.com
Hi Cris,
Thanks a lot for this !!! 🧡
Your support is everything
Best regards
Feners Team
Amazing boots
Amazing boots !!! Great quality and fast shipping! Keep it up 💪🏼
January 27, 2022
Unprompted review
Reply from feners.com
Hi Alex,
Thank you so much for your comment 🧡
Greetings from Barcelona,
Feners Team
Great experience with Feners!!!
We had a great experience with Feners over the Christmas period, they were helpful with sizing, great customer service and organised a prompt delivery on short notice for a Christmas gift! 5 stars!
January 27, 2022
Unprompted review
Reply from feners.com
Hi Jake,
Thank you so much for this comment!!
We're very happy that you thought of us for a Christmas gift :)))
Hope to see you again soon!
have a wonderful day
Feners Team
DO NOT ORDER from here
DO NOT ORDER from here. The worst customer service . They ignore all communication. I am still waiting for my refund. I will report this company if they do not respond very soon.
January 27, 2022
Unprompted review
Reply from feners.com
Hi Ms Mangan,
We are very sorry to see your review.
Customer service is our priority and we are working hard to improve our service every day.
We can see in our system that your order is refunded at the beginning of this year. We are sorry if you have been waiting for your refund. We will always try to make the refund as soon as the return process is done.
We hope you have received it all well. Please feel free to get in contact with us again if we can help you with something else.
Kind regards,
Feners Team
I am in love
I bought a pair about a month ago and I don’t take them off!! I am literally in love.
One can truly see that they make everything with care and good quality. Plus their styles are stunning!!
I am so obsessed I can’t wait for my next pair to arrive!!
January 27, 2022
Unprompted review
Reply from feners.com
Hi Maria,
Thanks a lot for your feedback 💚
We work very hard to keep handcrafting quality shoes in Spain, and there's a lot more to come !!
Have an amazing day
Feners Team :)
Amazing experience with Feners
The boots are absolutely gorgeous when you get them. You can tell how much work, love & care goes into them. They fit perfectly and I’ve gotten so many compliments. Already choosing my next ones!
January 24, 2022
Unprompted review
Reply from feners.com
Hi Anna,
Thank you so much for your feedback !!!
We do put a lot of love in what we do, we're very happy you could feel that :)))
Have a great day
Feners Team
Fav gift ever
My wife wanted to try out this brand, and I secretly got her a pair of the Jour Boots. They turned out to be her favorite gift of this Christmas and I already know what I'm getting for her birthday. Great quality and without the crazy prices for a handmade shoe !!!
January 24, 2022
Unprompted review
Reply from feners.com
Hi Oscar,
We're thrilled that she loved the shoes !!!
Don't forget to come back next Christmas :))
Have a great day
Feners Team
Congrats!!!
In love with the brand philosophy and everything that Carla has built as a women founder. Such an inspiration to be part of this brand now as a customer and happy to help you move forward! The boots are STUNNING !!
Already waiting for summer collection !!!
January 24, 2022
Unprompted review
Reply from feners.com
Hi Jessica,
Thanks a lot for your kind words to the brand and to Carla :))) We are very happy to read this !! 🧡
Hope to see you again soon!
Best regards
Feners Team
Best purchase ever!
Best purchase ever!
I just received my new boots and I'm obsessed! Feners works with the preorder system which makes the waiting even more exciting. The quality is amazing, for sure will be buying soon again!
January 24, 2022
Reply from feners.com
Hi Teresa!
Thank you so much for your feedback 🧡 and for supporting the Pre-Order model, it's the future of sustainability !!
Have a great day
Feners Team
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