Despite my being in Australia, Lesley from Fenix kept me informed and up to date with my Dads open cremation. Any questions were answered and Lesley even phoned me in Australia. My Dads ashes we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Fenix Funerals was founded to make the funeral arrangements a little easier for you and your loved ones. Please take your time to go through the fixed price examples on our website from the privacy of your home. We strive to be a fair funeral director making great service affordable.
Contact info
15 Whitehall, SW1A 2DD, London, United Kingdom
- 02033706712
- hello@fenixfuneral.co.uk
- fenixfuneral.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company to deal with
Great company to deal with. Thanks Chris for your caring and professionalism.
Liz and melon is were exception at…
Liz and melon is were exception at helping us sort our service out. The gentlemen who led the celebration Stephen was also so warm and fit for occasion.
Gave my mother a fantastic farewell in grand style.
Gave my mum a very befitting funeral and was cheaper than others I'd spoken to.
Lesley Carr was a joy to deal with and…
Lesley Carr was a joy to deal with and the whole experience was excellent
A perfect funeral put together by caring staff
Chris was caring and considerate and helped me through every step of the funeral arrangements.
Maria, the celebrant who officiated at the funeral, was also very caring, and she performed her duties at the funeral perfectly.
The funeral itself went off without a hitch. Everything was perfect.
Supportive, caring and efficient
The care, consideration and support by staff, plus the efficiency with which all aspects were dealt with.
Thank You Fenix
So understanding from the 1st phone call until the actual day. I honestly cannot think fenix enough for all their support in making the day as easy as possible.
The celebrant that was assigned to us was Shirley Scott and I honestly don't believe anyone out there would have been able to deliver the service in the way we wanted, what an unbelievable woman Shirley was.
Thank you Fenix
Thank you for excellent service
I would like to express my heartfelt gratitude to all members of Fenix Funerals, namely Therese, Melonie and Richard, for their excellent service and customer care. They dealt with our requests with dedication, patience and attention to every detail when organising my mother's funeral. Therese was exceptionally helpful and caring person to deal with in a such difficult for our family time. Thank you for taking good care of everything, we really appreciate your service.
The case was handled professionally and…
The case was handled professionally and was completed within the expected target timescale.
Nothing was ever an issue.
Never an easy time for anyone.
But Liz kept me informed and up to date and nothing was ever an issue.
This meant that the day ran smoothly, so thank you
Really easy from start to finish
Really easy from start to finish - didn’t have that overwhelming pressure to sit in a funeral directors office.
Fantastic communication would highly recommend thank you.
Lesley and the Felix funeral team have…
Lesley and the Felix funeral team have been great during this process. Lesley went above and beyond with helping our family through this hard time. This was the first time we ever had to arrange a funeral service and she was always available to help and answer any questions we had. She worked overtime just to find us a priest last minute. She has been a blessing to our family.
Liz from Fenix
Liz from Fenix, helped us enormously by navigating and guiding us through this difficult time of my Mum's death and funeral
Excellent service staff were above and…
Excellent service staff were above and beyond and eased my stress . The day went smoothly would recommend them.
Thank you to all the staff who helped at my mums funeral. Mrs sullivan
I have just had my mums funeral and…
I have just had my mums funeral and would like to thank the staff at Fenix. They went above and beyond to help organise everything at this stressful and upsetting time. I was very stressed and they took a lot of the pressure away, I would recommend them, 5 star Rating Mrs T Sullivan
Outstanding experience and care
I am writing to express my gratitude for the recent, wonderful, experience my family and I had with Fenix funeral services. Our dedicated funeral director, Liz was patient, professional and comforting in our time of need and went above and beyond to support my family and I. She kept in touch with regular phone calls and always made herself available to us to answer any questions I had, accommodating any changes we wanted to arrangements and took a real and heartfelt interest in our wellbeing during the worst time of our lives. Our celebrant, Shirley, was a perfect combination of respectful and compassionate. She took the time to visit us and listen to us speak about our adored late family member, asked all the right questions and made us feel that she really understood what he was like. The funeral service, itself, was impeccably organised and seamlessly conducted by all, including Reece. The professionalism was second to none and Shirley spoke beautiful and accurate words and guided us through our grief at the ceremony, allowing us to say our goodbyes in the exact way we had wanted. I would more than recommend Fenix to anyone who loses a loved one.
Good sympathetic communication and…
Good sympathetic communication and sensitive response to any questions or inquiries.
Considerate and efficient
Considerate and efficient. The whole team was great from start to finish. Lesley in particular was fantastic. Would recommend highly
Fenix Funerals Professionalism
Sensitivity, realistic, patient, helpful, going that much further for bereaved families.
Restoring my belief in caring people who understand the stress of a family who has lost loved ones.
Recommended to all I meet.
Lilla Seville.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








