Fenix Funerals Reviews 

401
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their empathetic, kind, and professional approach, providing significant support during difficult times. The service is frequently highlighted as excellent, with many appreciating the detailed guidance and smooth process, ensuring everything is handled with dignity and respect. Reviewers often note the exceptional customer service, with staff being responsive, understanding, and readily available to assist. However, some customers also noted initial issues with guidance and communication, feeling they had to figure things out themselves or that information wasn't fully discussed upfront. A few other people also felt that timekeeping was an issue, with delays in collection and funeral services, and some requests not being accommodated due to short notice.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their kindness, patience, and... See more

Service

Reviewers mention positive feedback about service, highlighting the empathetic care and professionalism... See more

Customer service

People report positive experiences with customer service, highlighting the support, care, and understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Despite my being in Australia, Lesley from Fenix kept me informed and up to date with my Dads open cremation. Any questions were answered and Lesley even phoned me in Australia. My Dads ashes we... See more

Rated 5 out of 5 stars

Fenix Funerals were a great support during a very difficult time. Liz was especially helpful—always responsive, kind, and incredibly organised. She guided us through every step of the process and mad... See more

Rated 5 out of 5 stars

My experience from start to finish could not have been any easier in such a heartbreaking and sad circumstance. I was truly taken care of by the lovely lady named terese. I now feel this lady is part... See more

Rated 5 out of 5 stars

Maria helped us through every step of this very difficult time for me and my family. She went out of her way to ensure that our wishes were respected and every dealing i had with her it was evident th... See more


Company details

  1. Funeral Director

Written by the company

Fenix Funerals was founded to make the funeral arrangements a little easier for you and your loved ones. Please take your time to go through the fixed price examples on our website from the privacy of your home. We strive to be a fair funeral director making great service affordable.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

401 reviews

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No recent history of asking for reviews

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4.7

All reviews

(401)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A perfect funeral put together by caring staff

Chris was caring and considerate and helped me through every step of the funeral arrangements.
Maria, the celebrant who officiated at the funeral, was also very caring, and she performed her duties at the funeral perfectly.
The funeral itself went off without a hitch. Everything was perfect.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Thank You Fenix

So understanding from the 1st phone call until the actual day. I honestly cannot think fenix enough for all their support in making the day as easy as possible.

The celebrant that was assigned to us was Shirley Scott and I honestly don't believe anyone out there would have been able to deliver the service in the way we wanted, what an unbelievable woman Shirley was.

Thank you Fenix

May 24, 2024
Rated 5 out of 5 stars

Thank you for excellent service

I would like to express my heartfelt gratitude to all members of Fenix Funerals, namely Therese, Melonie and Richard, for their excellent service and customer care. They dealt with our requests with dedication, patience and attention to every detail when organising my mother's funeral. Therese was exceptionally helpful and caring person to deal with in a such difficult for our family time. Thank you for taking good care of everything, we really appreciate your service.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Really easy from start to finish

Really easy from start to finish - didn’t have that overwhelming pressure to sit in a funeral directors office.

Fantastic communication would highly recommend thank you.

April 24, 2024
Rated 5 out of 5 stars

Lesley and the Felix funeral team have…


Lesley and the Felix funeral team have been great during this process. Lesley went above and beyond with helping our family through this hard time. This was the first time we ever had to arrange a funeral service and she was always available to help and answer any questions we had. She worked overtime just to find us a priest last minute. She has been a blessing to our family.

April 22, 2024
Rated 5 out of 5 stars

Liz from Fenix

Liz from Fenix, helped us enormously by navigating and guiding us through this difficult time of my Mum's death and funeral

April 13, 2024
Rated 5 out of 5 stars

I have just had my mums funeral and…

I have just had my mums funeral and would like to thank the staff at Fenix. They went above and beyond to help organise everything at this stressful and upsetting time. I was very stressed and they took a lot of the pressure away, I would recommend them, 5 star Rating Mrs T Sullivan

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding experience and care

I am writing to express my gratitude for the recent, wonderful, experience my family and I had with Fenix funeral services. Our dedicated funeral director, Liz was patient, professional and comforting in our time of need and went above and beyond to support my family and I. She kept in touch with regular phone calls and always made herself available to us to answer any questions I had, accommodating any changes we wanted to arrangements and took a real and heartfelt interest in our wellbeing during the worst time of our lives. Our celebrant, Shirley, was a perfect combination of respectful and compassionate. She took the time to visit us and listen to us speak about our adored late family member, asked all the right questions and made us feel that she really understood what he was like. The funeral service, itself, was impeccably organised and seamlessly conducted by all, including Reece. The professionalism was second to none and Shirley spoke beautiful and accurate words and guided us through our grief at the ceremony, allowing us to say our goodbyes in the exact way we had wanted. I would more than recommend Fenix to anyone who loses a loved one.

April 6, 2024
Rated 5 out of 5 stars

Fenix Funerals Professionalism

Sensitivity, realistic, patient, helpful, going that much further for bereaved families.
Restoring my belief in caring people who understand the stress of a family who has lost loved ones.
Recommended to all I meet.
Lilla Seville.

March 28, 2024
Unprompted review

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