Fenn Wright Reviews 192

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making the entire process pleasant and less stressful. The service provided is frequently described as excellent, with many people appreciating the efficiency, clear communication, and personalized approach, especially regarding updates and guidance during property transactions. However, some customers were dissatisfied with their experience, citing issues with abrupt and rude staff, particularly during key stages like key collection. A few people also mentioned difficulties with contract termination and a perceived lack of care for purchasers, leading to a frustrating and protracted process.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the team's professionalism, proactive... See more

Service

People report positive experiences with service. Customers consistently praise the professional, proactive,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To begin with we were disappointed that we had so few interested parties and felt that maybe more could have been done to promote the property. However, once we had sold, Kirsty and her team cou... See more

Rated 5 out of 5 stars

We cannot praise Fenn Wright enough for the help and support we had for the purchase and resale of our property. Particularly Josh , who helped us with purchase and resale of the house. Also Debbie,... See more

Rated 5 out of 5 stars

I cannot praise John Birchell of Fenn Wright highly enough. After days of phoning different surveyors about a major valuation issue, John was the first person to give clear, detailed, and honest advic... See more

Rated 5 out of 5 stars

I recently bought a property through Fenn Wright, and I’m very happy with the service I received. I was a buyer, and Kirsty kept me updated every week without fail, which made the whole process fe... See more


4.6

Excellent

TrustScore 4.5 out of 5

192 reviews

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Rated 5 out of 5 stars

I bought a house from Fenn Wright

I bought a house from Fenn Wright. Kirsty kept me updated every week. Process was super smooth. I have moved a few times and this is the least stressed I have felt about buying. I never had to chase for things to be done, Fenn Wright were on top of the solicitors all the way to ensure the transaction went smoothly. Would use if I sell in the future.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

The best ever company to buy or sell your house …

Well what can I say about this company except they are very professional and helpful. We have had 3 homes to sell & 1 to buy and we have had this company to do all. Everything ran smoothly for all of them, I can't fault them at all. Whenever you wanted to ask anything they would help wherever possible. 2 particularly people I think went out of there way to help us which is Charley (Felixstowe) & Kyle (Ipswich) & I can't thank them enough. We are now happy in our new home and hopefully 2025 will be quieter.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Fenn Wright Sudbury - excellent service…

We recently sold our house through Fenn Wright Sudbury - Suffolk
We could not have been happier
Right from the start our contact Matt was excellent very professional but with a lovely friendly personality
We sold our house over the first weekend and then we had the wonderful Tracey as our sales progresor
We then bought our new home via the same office dealing with Jenny too
All in all we were so impressed
Thank you to the whole team
Happy Christmas to you all
K&K

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer relationship management

Despite a protracted and frustrating purchase of our house, due mainly to it being a probate sale, I have only words of praise for the way Kirsty supported us throughout the long process. She kept us informed on the progress of the sale and was quick to respond to our many enquiries and concerns and acted as an excellent conduit between buyer and seller. Kirsty comes highly recommended and is a credit to Fenn Wright.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't have asked for more....

We found the staff in the Colchester Office to be really helpful particularly Ben & Kirsty. Kirsty provided weekly updates from the bottom of our house sale and purchase chain all the way to the top - Thank you.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

I bought my house through Fenn Wright & they couldn’t have been more helpful. Constantly on the ball, chasing the right people at the right time to help speed up the process. The communication was excellent too and was consistent throughout, they reassured me at every hurdle and explained anything that might be confusing.

I could not recommend these people enough, especially Kirsty. She was absolutely wonderful and a pleasure to buy my house through. Her customer skills are outstanding and she was incredibly helpful throughout. Thank you

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Five star estate agents.

Great communication, regularly updating me on where I was in the conveyancing process. Polite, respectful and contacted the seller direct with my queries. The best experience ever from an estate agent.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Happy buyers

We have just exchanged contracts on our new home, we are buying and not selling so can only talk about our experience of arranging viewings to see the house and then dealing with Fenn Wright as the purchase progressed.
They have been professional, friendly, helpful and accommodating.
Special thanks to Jo (she met us at the house on 3 occasions to do viewings, one of these was at very short notice today). She was lovely! We did another viewing with a lady who I think was called Michelle and she was great too.
Aimee chased progress, liaised with solicitors and the vendors and with us. She was persistent and helped move things along when the process seemed to have stalled.
It seems like a long time ago since our offer was accepted but the person we spoke to then was also very helpful.
All round good service which has not always been the case with other agents during our 11 month house hunting “journey”! Thank you

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent client focused service

It wasn’t the easiest journey to exchange contracts but Kirsty supported us all the way. Very client focused, supportive and not just 9 to 5. Jonathan was very diligent with the initial advice and preparing the sales materials.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Professional service from day 1 to the…

Professional service from day 1 to the completion of the house sale.
Our sale was a particularly complicated and difficult sale and would most likely never of happened without the outstanding support of Kirsty King.
We would totally recommend Fenn Wright and would have no hesitation in using again.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service from the initial accurate valuation (as opposed to the competitors) to the ongoing update service with how the process / chain / completion was progressing. We were very pleased. Professional and personable. Thanks

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Nathaniel saved the company’s reputation

If it wasn’t for Nathaniel’s help and assistance this would have been a 1 star review from my experience with other employees! Nathaniel stepped in, put himself in my shoes, delivered on call backs, and literally saved the rental!
He was an absolute asset to the team who could really learn a thing or two from him!
It has been a.pleasure to deal with him and he taken away the bad roster left from my experience prior!!!

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Fenn Wright

Fenn Wright, Ipswich assisted me with me with selling my property and were superb. From Chris valuing and then marketing, and the team generally through the marketing process to Debbie who pushed and pushed to get us exchanged. The whole team were super helpful, supportive and empathetic during a very stressful time. I cannot rate them highly enough to sell your home!

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Phil, Kris and Kirsty

Phil, Kris and Kirsty all were extremely helpful throughout the purchase of the property. As a first time buyer things can be extremely daunting but the process was simplified and I was aided where needed. The response was extremely fast and I can’t really fault the service I received.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Property Purchase

I purchased a property through Fenn Wright and I must say was very impressed with the updates and professionalism of the team and specifically Hannah Potter who was my main contact. Highly recommended!

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Kirsty

Kirsty, at Fenn Wright was superb from start to finish. Not only great at her job but you can tell Kirsty really works hard to push things forward and do best for her clients.

Thank you Kirsty, I wish you all the best.

Grant.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and support

The property was not an easy one to sell. The marketing material that Fennwright prepared was excellent as was their communication and feedback. Once an offer had been agreed the post sales support in seeing the sale through was absolutely superb.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Over and above service…

I always knew I would use Fenn Wright when the time came to sell and I wasn't disappointed. First Phil, then Kirsty have been amazing. Kirsty especially has gone over and above to get us to completion. In fact I was kept more informed by her than I was by my solicitor and the agent we were buying through. Incredible service. If I could give them 6 stars I would!

August 16, 2024
Unprompted review

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