Fenn Wright Reviews 192

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making the entire process pleasant and less stressful. The service provided is frequently described as excellent, with many people appreciating the efficiency, clear communication, and personalized approach, especially regarding updates and guidance during property transactions. However, some customers were dissatisfied with their experience, citing issues with abrupt and rude staff, particularly during key stages like key collection. A few people also mentioned difficulties with contract termination and a perceived lack of care for purchasers, leading to a frustrating and protracted process.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the team's professionalism, proactive... See more

Service

People report positive experiences with service. Customers consistently praise the professional, proactive,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To begin with we were disappointed that we had so few interested parties and felt that maybe more could have been done to promote the property. However, once we had sold, Kirsty and her team cou... See more

Rated 5 out of 5 stars

We cannot praise Fenn Wright enough for the help and support we had for the purchase and resale of our property. Particularly Josh , who helped us with purchase and resale of the house. Also Debbie,... See more

Rated 5 out of 5 stars

I cannot praise John Birchell of Fenn Wright highly enough. After days of phoning different surveyors about a major valuation issue, John was the first person to give clear, detailed, and honest advic... See more

Rated 5 out of 5 stars

I recently bought a property through Fenn Wright, and I’m very happy with the service I received. I was a buyer, and Kirsty kept me updated every week without fail, which made the whole process fe... See more


4.6

Excellent

TrustScore 4.5 out of 5

192 reviews

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Rated 5 out of 5 stars

We cannot speak highly enough of the…

We cannot speak highly enough of the service we received from Kirsty King at Fenn Wright. From the very beginning, she was incredibly approachable and made us feel at ease throughout the entire process. Kirsty's professionalism and expertise were evident at every step, and her ability to connect us with the seller so efficiently was truly remarkable.

She went above and beyond to ensure everything went smoothly, and her patience, even when we had countless questions, was greatly appreciated. It's clear that Kirsty is not only amazing at what she does, but also genuinely cares about her clients. Fenn Wright is incredibly lucky to have her on their team. We are so grateful for her help and wouldn't hesitate to recommend her to anyone looking to buy or sell a property.

Thank you, Kirsty, for making this experience such a positive one!

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

The very professional service from the…

The very professional service from the first meeting to the valuation and onwards with the viewings and onwards to the sale, I could not have had a better service, I was kept informed and up to date along the way from everyone at the office, just brilliant.

July 15, 2024
Unprompted review
Rated 1 out of 5 stars

One of the worst valuators

One of the worst valuators. I had signed up for an Octopus Commercial Bridging Finance deal and Fenn Wright commercial were sent to perform valuation.
They took 8 weeks to respond to emails and communication and after persistent chasing they finally came on the 10th week, they simply dont respond at all.

On they day of valuation, came a senior commercial valuator and a trainee. The senior guy did nothing but talk on phone outside and let the trainee do the job himself, he dint know how to use the tools to do the measurements.

They went back and no response for about 6 weeks! then after chasing again sent a report with absolute terrible low down valuation with comparable as far away of 25 miles! In the same street there are commerical comparables which they did not put on their report, instead somewhere far of.

After push back and arguments, they sent another report after 2 weeks with some decent valuation. Meanwhile my offer with Octopus had expired and had to reapply and ended up getting an investor loan and by the time I was granted bridging finance, I was almost half way through the project refub

July 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service!

Great Service!

Kirsty and Jo were absolutely fabulous thorough the whole process. Excellent communication and great speed at responding to messages and enquiries. Thanks for all your help

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great professional service

My wife had to find an estate agent to sell her Aunt's property. As we don't live in the area it was a bit of a random choice to be honest, but from the very first phone call to Kirsty at Fenn Wright in Stanway to book a valuation, to Paul coming to the property to value and take details (the sales particulars looked amazing) right through to great advice and fabulous sales progression by Kirsty in what turned out to be a lengthy process although the property sold on day one. We couldn't have made a better choice if we’d tried. We had weekly updates from Kirsty, quite often before my solicitor updated us. We would 100% recommend Fenn Wright if you are looking for great professional service

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Fenn Wright - 5 stars

Fenn Wright have been brilliant throughout the whole process. They have kept me up to date, always replied to my enquires and have always been very accommodating and attentive to my needs. Kirsty King has been my contact, she’s been very supportive and always on hand to assist me. Adam Thorley, who I initially dealt with to place my house on the market, was excellent and portrayed my house perfectly. And Jo, who took all of my viewings, was brilliant as well in selling my house. Thank you guys, the whole process of selling my house has been made very simple for me. I was lucky though that my house sold in a week, that really did help everything run smoothly!

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service :)

Kirsty at Fenn Wright Stanway was amazing! She always kept us informed and up to date <3
Very professional company, always punctual when we had viewings and always happy to answer any questions we had.
We would absolutely recommend using Fenn Wright if you are looking to buy or sell.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Big Company, Personal Service

I would like to thank Emily Barrell, Manager of Lettings, who was professional, proactive and knowledgeable throughout the time I let my property.. She was a pleasure to deal with and I would highly recommend her to anyone who appreciates a top quality service.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended estate agents in Colchester

I used Fenn Wright to market and sell my father's property in Colchester. The level of service I enjoyed throughout the process from Kirsty King and her team in their Stanway office was excellent and I would highly recommend Fenn Wright to anyone who is selling a property.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

I am a tenant renting through Fenn…

I am a tenant renting through Fenn Wright and a few maintenance issues have cropped up over the last few months. Jake Richardson in the property management team has been so helpful, always getting in touch super quick - quicker than i'd expect from a really big , busy lettings team and really good at communicating and keeping tenants updated. He has made the process of getting things repaired so easy , and smooth. Thank you Jake and also Roseann and Ross and the rest of the Fenn Wright team. Always very organised and super helpful.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and help

I am very happy with their service from the time we got the home in Ipswich. I thank jack for their support that time and I thank Emily for clearing all the doubts regarding different things and proper guidance and answering my questions without getting annoyed. Thanks a lot for help Emily. I will consider them only for the next property when I get it through them.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient service

I had a query so called and left a message on Saturday afternoon. By 9:10am on the Monday I had received a response, from Jake Richardson at the Colchester branch, and my query was answered fully.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and super professional team

We used Fenn Wright for the sale of our flat in West Bergholt recently. From the initial contact and really impressive photographs (the flat looked stunning on Rightmove), through to completion we had regular updates to keep us in the loop throughout the sale. We were absolutely amazed that they sold our flat within a few days, despite it being Winter just before Christmas! We would whole heartedly recommend Kirsty, Paul and all the Fenn Wright team for their professionalism and attention to detail. Thank you so much, we greatly appreciate your hard work!

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Kirsty at Fen Wright

We are very happy with the service provided by Fenn Wright. Kirsty kept us in the loop throughout. She called us weekly just to let us know how things were progressing, and responded to our queries promptly via email. We are so glad the property we wanted was listed with yourselves.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Recently bought our home in Stanway…

Recently bought our home in Stanway through Fenn Wright and the staff were great and helpful throughout. Massive thank you to Kirsty for the regular updates and I have no doubt if it wasn’t for her chasing the solicitors the chain would have collapsed. Highly recommend.

March 11, 2024
Unprompted review

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