Fenn Wright Reviews 192

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making the entire process pleasant and less stressful. The service provided is frequently described as excellent, with many people appreciating the efficiency, clear communication, and personalized approach, especially regarding updates and guidance during property transactions. However, some customers were dissatisfied with their experience, citing issues with abrupt and rude staff, particularly during key stages like key collection. A few people also mentioned difficulties with contract termination and a perceived lack of care for purchasers, leading to a frustrating and protracted process.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the team's professionalism, proactive... See more

Service

People report positive experiences with service. Customers consistently praise the professional, proactive,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To begin with we were disappointed that we had so few interested parties and felt that maybe more could have been done to promote the property. However, once we had sold, Kirsty and her team cou... See more

Rated 5 out of 5 stars

We cannot praise Fenn Wright enough for the help and support we had for the purchase and resale of our property. Particularly Josh , who helped us with purchase and resale of the house. Also Debbie,... See more

Rated 5 out of 5 stars

I cannot praise John Birchell of Fenn Wright highly enough. After days of phoning different surveyors about a major valuation issue, John was the first person to give clear, detailed, and honest advic... See more

Rated 5 out of 5 stars

I recently bought a property through Fenn Wright, and I’m very happy with the service I received. I was a buyer, and Kirsty kept me updated every week without fail, which made the whole process fe... See more


4.6

Excellent

TrustScore 4.5 out of 5

192 reviews

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Rated 5 out of 5 stars

I can’t recommend Fenn Wright enough

I can’t recommend Fenn Wright enough!
Kirsty, Adam, Paul everyone has been really accommodating and helpful. Their experience and expertise really showed.
Kirsty with her regular updates and friendly manner really made the experience so much easier. Thanks for everything!
Amy & Rhys Best

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Kirsty has gone above and beyond

Kirsty has gone above and beyond! Not only doing her job but the solicitors as well, she has been supportive, extremely motivated to get this sale done!
We couldn't have done it without her...
Fenn Wright are very lucky to have this woman on their team!!!

Ami and Jo have also had their parts to play, they were also extremely helpful and polite...

After a very negative house search and experience of a few other agents! I will hand on heart recommend Fenn Wright for any house purchase or sale, you want Kirsty in your corner.... Thank you

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service start to finish!

Fenn Wright have been so accommodating and helpful from the off. We built up a good relationship with the team from day one. David Nesmith has been a great help, and just a genuinely nice person and a pleasure to deal with (even if we were very stressed).
Hannah Potter did an amazing job at dealing with some difficult solicitors and made sure we were kept up to date the whole way through our sale progression.
Can’t fault the team at all, very pleased to have worked with them.
Thank you everyone.
From Kelly & Adam P

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service!

From the very start of our home search, the service received from Fenn Wright has been amazing. We have just exchanged on our new home and have nothing but good things to say about the service we received whilst viewing homes and through-out the purchase. Phil (sales) and Hannah (progression) were always on hand when we had questions and ensured that the process was a quick, efficient and as pain-free as possible. We always got friendly and quick responses, which made us feel at ease during the whole process. Thank you!

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Georgia and Hannah were wonderful!

My partner and I purchased our first property and had absolutely no idea what we were doing so were super thankful for Georgia. She helped us through the process by answering all of our questions, keeping us updated and dealing with my screaming down the phone when our offer was accepted! Hannah was our sales progressor and we loved how much we were kept in the loop when she chased our solicitors for an update. Thanks both!

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Kelsey Stein at Fenn Wright's Stanway…

Kelsey Stein at Fenn Wright's Stanway Office was a calm and reassuring voice through my recent house purchase and I was very happy with her help and advice. She gave me regular updates by phone and email of every progression stage through the sale, as well as chasing up queries from the seller for me. Many Thanks Kelsey, all round good experience from Fenn Wright.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The service we have received from Fenn Wright has been second to none. The staff are knowledgeable, friendly and can't do enough to help. We had some difficulties with our purchase as there were some hurdles to overcome but Kirsty King supported us every step of the way and did all she could to get our purchase over the line. We couldn't be more grateful and will definitely be going back to Fenn Wright if we are looking to sell in the future.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

We’ve been really impressed by the…

We’ve been really impressed by the professionalism and superior support level from Emily Barrell, who also seems to be completely unflappable. Seriously knows her stuff and just handles absolutely everything at a very high standard.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service- Couldn't recommend more

The whole team at Fenn Wright have been incredible. Ben Westall​ looked after us with the viewings and allowed us to go for visits at short notice. Hannah Potter was great throughout progressing our buy. Couldn't recommend Fenn Wright enough. A huge thank you from my Wife and I

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING

I have found our experience with Fenn Wright outstanding.
We were provided with courtesy updates throughout our property purchase. I wish to highlight Kirsty’s attention to detail in liaising with all parties - simply magnificent.
We visited the Stanway branch where we were greeted with smiles, updates and support. My two children were especially settled in the comfort of the office along with the friendly team.

I have found this to be the most wholesome and exciting experience for us as a family.

Fenn Wright will do there up most to support you and make your experience the best it can be!

I will treasure these moments for years to come.

A & A x

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communication and quick process

We are delighted with our recent experience with Fenn Wright. In particular, Kelsey has been extremely helpful throughout the process, keeping us fully informed, and progressing our move as quickly as possible. We highly recommend for friendliness and helpfulness, and would not hesitate to move with Fenn Wright in the future.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

We cannot recommended fenn wright more…

We cannot recommended fenn wright more highly, we found a house before ours was on the market and Phil did all he could to sell our home to the get the house we could see so much potential in. He communicated with us regularly, gave advice and overall just fantastic.
Kelsey in the sales progression was just as amazing and kept in refuel at contact pushed everything through and deserves so much praise for the work she does. Thank you fenn wright

January 25, 2024
Unprompted review
Rated 1 out of 5 stars

I’d never rented with them before and…

I’d never rented with them before and after my experience with the Colchester branch I certainly. After what I can only call blackmail tactics to force our rent up well above the rate of inflation and a refusal to return us to a yearly contract. Having been called a good tenant they refused to give us a reference when we wanted to move because of frankly despicable behaviour. We never had issues like this wort the previous agents.

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

Mel Rowlands handled the annual tenancy…

Mel Rowlands handled the annual tenancy renewal of one of our rental properties in a very efficient and timely way. The turnaround time in her agreeing the terms of the renewal with the tenants was excellent.

E and J

January 22, 2024
Unprompted review

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