Fenster Glazing Reviews 222

Ben did a wonderfull job with fixing our window. Nice, clean and fast service, deserves ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Had issues with two windows since moving into my first home - one was complately jammed half open and the other was missing a handle and damaged.

Used Fenster off a recommendation from a friend and was thrilled with the experience.

Came out for a quote within a week and the fixes were done professionally and promptly the following week... All for half the cost quoted elsewhere and a fraction of the cost quoted for replacement.

Thanks Adam and team - very happy customer!

Just had Ben come and fit replacement glass to back door , professional and efficient. The whole process of ordering , being kept informed and the fitting was first class and definitely 5 star with Fenster .

Exceptional customer service from all staff we’ve been in contact with. We had a problem in our sun room which was resolved and done with the minimum fuss and disruption with the replacement of 2 frames. The fitters were brilliant and Nick who we dealt with was superb. Rang him on a Saturday and he was able to send out Matt another great guy the same day to assist us.

Excellent design process (we changed our mind multiple times!) and communication throughout. Had a problem with a bolt, which was fixed quickly and to a good standard.

Excellent from End to End

Fenster originally came out to us and went through ideas, a couple of designs and all the options available to us. We settled and then changed our mind on a couple of things which was accommodated without question.

Installation was superb - quick and efficient and the final product looks great!!

Thanks all!!

Fenster Glazing have just fitted a new Front Door and side glass panels. Gary done an amazing first class job and would definitely recommend their service to others.

Highly recommend this company they are reliable, efficient and respectful when entering your home. The staff that I have had contact with both on the phone (Polly) and face to face ( Ben) are very polite and professional.

I was apprehensive about the installation but Fenster were superb from start to finish. The work was done very tidily and with great care. The new windows and door we had replaced look excellent and the finish is of an extremely high quality. I would highly recommend Fenster to anyone.

Fenster have provided us with exceptional service over the years and the work they complete is always outstanding, highly recommend!

Fitters were both very helpful and job was carried out with no mess.

Reliable and reacted quickly which seems unusual these days. Liked the fact that the engineer explained his work.

Polite, friendly and very helpful. I made a mistake but Fenster went the extra mile to resolve the issue and solve a problem not of their making, they have a very happy customer!

Good price. Fit and finish first rate. Very pleased with our new windows. I will recommend Fenster without hesitation.

Thank you Fenster Glazing for providing excellent customer service and Superior products.
The transaction from start to finish was made so simple and quick.
We will recommend you to our friends and family and we will order again when we require our other windows/doors changing.

Have used Fenster 4 times now, for a front door and now almost all the windows in the house. We cannot reccomend highly enough, Nick has always been our point of contact and has made sure everything is excellent every time. The fitters are always fantastic also, this time it was Dave, who on both visits was brilliant, and extremely accommodating whilst working around our 6 month old baby. 5 star without question.

We had to replace every window and door in our house. It comprised nine windows, new composite front door, new uPVC back door and new patio door.

Of the five companies we sent our enquiry to, Adam at Fenster was the ONLY ONE to acknowledge the enquiry and he was the ONLY ONE who took the trouble to pick up the phone and clarify our requirements. Adam delivered the quote exactly as he said he would the following day.

We asked a number of questions about the installation and Adam answered every one thoroughly. He was also the only one to send us a computer visualisation of the finished job which was really helpful.

Ben (the surveyor) visited us as arranged and gave us a lot of help in finalising the design for the composite door and all the obscured glass items.

Polly at Head Office arranged the installation dates and the team turned up exactly as arranged. The installers, Andrew, Gary and Callum were all respectful of the property, laying dust sheets everywhere. They all worked extremely hard and we appreciated their keen attention to detail and excellent finishing. It was clear that all three of them took pride in their work.

The installers were all courteous, friendly and very helpful. After work they cleared everything away and vacuumed everywhere thoroughly.

The finished job looks amazing! Needless to say we won’t be going to anyone else for our next installation! This company have all been faultless and they fully deserve 5 Stars.

A fantastic fast and efficient service from Fenster. Having heard good reports from two family members that were happy with the service provided by Fenster I didnt need to try elsewhere and they did not disappoint. I was supplied a sliding glazed internal door for our conservatory which is fantastic qulaity and fitted to perfection.

I've waited quite some time to place this review and do so only after considering the details once I'd got over my initial frustration.

I'm mindful of all the 5* reviews Fenster have had and thus, it seems, I'm in the minority but my experience was far from 5*. I do want to be fair though and have tried to be below.

The initial visit and quoting process was excellent, we were happy with the products and the price and after one glitch over installation dates the fitters arrived to start work. We were made aware that there would be some damage to the render on the house but accepted that risk.

At the point at which two windows had been removed a loud noise came from the bathroom and I discovered that a can of expanding foam had exploded covering the bathroom, roof and drive in foam. The fitters were mortified and offered to clear up the mess which I accepted. On overhearing an explanatory conversation with head office I was surprised to hear that essentially HO had told the fitters that they were "on their own" and despatched to B&Q to buy cleaning materials and "paint so that I could redo my bathroom once they'd gone". A brief conversation led to agreeing that it was their responsibility to clean up the mess (including painting the bathroom) which they did as best they could.

As a result the fit over-ran by two days and was done over the weekend, which was good of them.

However on returning from a day out that weekend we found that the front door fittings were different to the ones ordered and letterbox fitted in a different position to that ordered. Conversation with head office led to them blaming their supplier and promising to get a replacement asap.

One of the windows fitted was also very clearly not straight. On reporting this it was suggested initially that we were wrong but on providing photographs and measurements they accepted that the window was some way off centre and that the foam visible around the edges should not be viewable. The new fitter who came to straighten the window was somewhat taken aback as to how skew-whiff it was.

A month later the correct door was fitted.

A month later than that we found ourselves locked out of the house as the locks were so stiff. Another call out and the doors were re-aligned and the locks now work. (although now, again, they appear to have stiffened up but I don't have the energy to call Fenster out yet again). I gather that some "settling" is normal.

I felt justified in asking Fenster for a level of financial refund given all the problems (and the remaining two-tone roof which we've since had to have cleaned). I was offered £100 (it was a £10k total bill) as "we haven't made any money on this job already", which was hardly my fault and does suggest that the problem with the front door may have been a Fenster error rather than a supplier one thus affecting margin.

Two stars as the windows eventually look good, service was well-priced but goodness it was a frustrating process.

UPDATE

As a result of this review Adam from Fenster called me this morning to discuss the problems we experienced and to offer to put anything that is wrong, right. We had a very open discussion and Adam outlined some of the measures that have been put in place since our experience such as customer satisfaction surveys and work review documents.

I've little doubt that others that have and will use Fenster will have a better experience than me but obviously I can only review based on my experience.

FURTHER UPDATE

Fenster have again revisited and re-finished the door surround as well as re-adjusting the door again. Certainly gone above and beyond since the negative review.

When I set out to choose a window company to replace my double glazing, I was sceptical of everyone. Its a large investment and I wanted to make the right choice. Thankfully, with Fenster, I did. From the first communication Fenster came across well and have been excellent all the way through the process. Friendly, genuinely seem to care and a great finish. The installation was smooth and painless. Even with a few staffing issues causing installation delays, the installers genuinely cared about doing the best job, went the extra mile and were visibly frustrated that they missed their deadline (only by 1 day, which was no bother to me). They were polite and friendly, turned up on time, cleaned up after themselves and did a flawless job. The installers really are proud of the work they do and it shows. They are great ambassadors to the company. Inevitable damage to exterior render was repaired, and there was no damage to the inside (I had heard from friends that I might need to get window frames re-plastered! Thankfully, this wasn't the case).
Since the installation there have been a few minor snags, which have been promptly rectified without question or delay. They simply come out and fixed it. The after-service has been just as good as the rest of the experience.
I genuinely didn't expect everything to be so positive, but it truly has and I would recommend anyone to use Fenster. They were the right choice for me and seem to be a good company doing a good job.