Fenwick Equestrian Reviews 

202
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

This may be premature as I've only used the mask twice, but so far I'm extremely impressed. My tense OTTB mare was more focused and receptive to literally everything I asked when under saddle. I actu... See more

Company replied

Rated 5 out of 5 stars

my mare of 20yrs has chip/arthris starting in knee that now made life a bit harder on her to get round, we are doing what we can within reason since she has willingness & out going - ordered knee wrap... See more

Rated 2 out of 5 stars

I borrowed one of these masks from a friend and purchased my own as I found it to be a useful tool on my very reactive ottb. The mask I purchased is defective- one of the ears is sewn on wrong and... See more

Company replied

Rated 5 out of 5 stars

Ordering from Fenwick is always so easy!! In my wellness business I always recommend these products to my clients! I love all the products and own the cooler, blanket, bonnet, and saddle pad. Stylis... See more

Company replied

Company details

  1. Pet Supply Store
  2. Fabric Product Manufacturer

Written by the company

USA-based Fenwick Equestrian® was created in 2009 by the brother-sister team of Fred & Wilhelmina McEwan. We are an equestrian therapeutic product manufacturer, wholesaler & retailer providing distinctive & quality goods to equines around the world. Fenwick Liquid Titanium® Far Infrared fabric that enables the body's natural ability to: heal, relieve pain, restore energy, boost the immune system and reduce stress and anxiety. Horse owners' ideas are changing when considering health care for their animals. Many more people are seeking alternative methods of preventative/alternative care. Through this paradigm shift Fenwick’s Liquid Titanium® products are transforming into a wonderful adjunct inside the search for optimal health and wellness.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

202 reviews

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4.6

All reviews

(202)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

fast shipping and true to size

fast shipping and true to size. Works great for my sensitive ottb.

March 25, 2024
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Reply from Fenwick Equestrian

We are so happy your OTTB is enjoying his or her "Happy Hat"

Rated 5 out of 5 stars

Wonderful!

Fast shipping. Excellent product.

March 6, 2024
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Reply from Fenwick Equestrian

Thank you for taking the time to post a review!

Rated 5 out of 5 stars

Fenwick Equestrian Has Guaranteed 5/5-Star Customer Service and Products That Deliver

Fenwick Equestrian's 5/5 star customer service is as good as their products, of which I use the original Liquid Titanium Hood on several horses, the LT Ear Bonnet, and for humans, the LT Gaiter (like a Buff) and LT headband.
My medically-plagued family uses Fenwick's LT products with great results, and the LT horse headgear has delivered also - most recently calming a purebred Arabian show horse to now be at such ease when travelling. The hood has had a calming-effect on multiple otherwise highly-strung Thoroughbreds, and is so good I'm going to purchase another.
Highly recommend to everyone with a horse that needs calming and/or pain relief, and anyone with anxiety and/or medical issues that cause pain. Natural relief in Liquid Titanium products. Try it for yourself.

January 4, 2024
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Reply from Fenwick Equestrian

Thank you Sam for your glowing comments. We appreciate you taking the time to post a review!

Rated 5 out of 5 stars

I have used these products for over 7…

I have used these products for over 7 years . I have saddle pads English and western, the results are amazing . I bought the jacket and it’s the best jacket I have owned it’s lightweight and very durable, I have a lot of anxiety so I love the extra comfort in this jacket . I use the cooler and face masks on our horses while
Traveling, and we find them calming and very useful on every horse we have .
This product was recommended by a wife of a vet and experienced horse woman who shows class A arabians , I’m forever grateful to have found these products and helped all the horses we have had contact with. I recommend Fenwicks every chance I get..I have purchased multiples of every item they have and even my dogs sport LT coats. My daughter is now building up her own collection for her horses . We are huge fans . Thank you for sharing such a healing product!

February 6, 2024
Unprompted review
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Reply from Fenwick Equestrian

Thank you so much for the detailed testimonial. I hope you have continued success with our products.!

Rated 5 out of 5 stars

Ear plugs

I’ve used the ear plugs on my barrel horses. Love them. Just got the knee pads because my horse is always rubbing his knees. So far so good

January 21, 2024
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Reply from Fenwick Equestrian

I am happy your products finally arrived. Maybe Houston will get their packages moving along now after the back up.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. The product is working wonderfully for my mare.

January 10, 2024
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Reply from Fenwick Equestrian

We are very happy your mare is responding positively. Happy horse...Happy owner!

Rated 5 out of 5 stars

Love the mask with sound reducing ears!

I bought the fenwick mask with sound reducing ears for my anxious OTTB, and wow, what a difference the ears made in his relaxation! He wears it every time we go out now! I was using the mask without ears, which seemed to help a little, but the sound reduction ears made a huge difference. He's 16.3 with a normal size head for that size and the size large fit perfectly. The clips are nice, and straps are adjustable. Fast shipping. Love it.

November 4, 2023
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Reply from Fenwick Equestrian

Thank you for your comments. Good luck and Happy Thanksgiving!

Rated 1 out of 5 stars

I've already bought 3 masks from…

I've already bought 3 masks from Fenwick.
The first one (XL) was small for my horse, they first reached out to me super nice to help and suddenly they stopped replying and that was it.
The 2nd mask was ok.
Now for the 3rd mask... it shows delivered but I never got it. When I reached out to them for help they said they can't do anything that I should liaise with USPS. The support was non-existing and their email were on the verge of being rude.
Great product but I don't recommend given the lack of empathy and support received.

September 18, 2023
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Reply from Fenwick Equestrian

Hello Florencia,
You were asked to check with your local post office, per the USPS, as the package was delivered to the front desk at the address you provided. They will be able to tell you who received it. We cannot access that information.

Rated 5 out of 5 stars

Great customer experience!

Placed a phone call with a question and to a friendly, knowledgeable & helpful person answered. How nice! My question was quickly answered and I made my purchase online. Am anxious to try out my product!

August 27, 2023
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Reply from Fenwick Equestrian

Thank you for taking the time to place a review. We truly appreciate it!

Rated 4 out of 5 stars

Great product and easy to choose what I…

Great product and easy to choose what I wanted. Only difficulty was the slow shipment and expensive shipping fee. I waited almost a week for my mask and it cost $9 or so to get it shipped. I cannot remember where Fenwick is located, but I remember thinking it was just a few states over.

August 9, 2023
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Reply from Fenwick Equestrian

Hello Lauren, Thank you for purchasing a Fenwick mask. You did not pay for shipping. Shipping is free over $99.00.
You may have overlooked the fact that you paid $10.00 to have an orange custom color logo put on your mask. Our website indicates it takes 4 weeks for a custom order, but you placed your order on July 20th and received it on Aug 12th, which was only 3 weeks. We try to get our custom orders out as quickly as possible. Thanks again for choosing Fenwick and good luck with the mask! W

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