Fenwick Equestrian Reviews 

202
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

This may be premature as I've only used the mask twice, but so far I'm extremely impressed. My tense OTTB mare was more focused and receptive to literally everything I asked when under saddle. I actu... See more

Company replied

Rated 5 out of 5 stars

my mare of 20yrs has chip/arthris starting in knee that now made life a bit harder on her to get round, we are doing what we can within reason since she has willingness & out going - ordered knee wrap... See more

Rated 2 out of 5 stars

I borrowed one of these masks from a friend and purchased my own as I found it to be a useful tool on my very reactive ottb. The mask I purchased is defective- one of the ears is sewn on wrong and... See more

Company replied

Rated 5 out of 5 stars

Ordering from Fenwick is always so easy!! In my wellness business I always recommend these products to my clients! I love all the products and own the cooler, blanket, bonnet, and saddle pad. Stylis... See more

Company replied

Company details

  1. Pet Supply Store
  2. Fabric Product Manufacturer

Written by the company

USA-based Fenwick Equestrian® was created in 2009 by the brother-sister team of Fred & Wilhelmina McEwan. We are an equestrian therapeutic product manufacturer, wholesaler & retailer providing distinctive & quality goods to equines around the world. Fenwick Liquid Titanium® Far Infrared fabric that enables the body's natural ability to: heal, relieve pain, restore energy, boost the immune system and reduce stress and anxiety. Horse owners' ideas are changing when considering health care for their animals. Many more people are seeking alternative methods of preventative/alternative care. Through this paradigm shift Fenwick’s Liquid Titanium® products are transforming into a wonderful adjunct inside the search for optimal health and wellness.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

202 reviews

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4.6

All reviews

(202)

14 reviews in the last 12 months

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Rated 1 out of 5 stars

Material in ears was not thick enough…

Material in ears was not thick enough for my horse. Most silent ear bonnets are thicker in the ears. I bought this because I couldn't find something big enough to fit him and this actually does but horse still reactive because Material in ears isn't thick enough.

October 24, 2022
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Reply from Fenwick Equestrian

Hello, Please contact us at info@fenwickequestrian.com and we may be able to help you. Wilhelmina

Rated 5 out of 5 stars

Love Fenwick saddle pads

Love Fenwick saddle pads! ordered a new one (on sale!) and delivered promptly

September 28, 2022
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Reply from Fenwick Equestrian

Thank you, we are in the process of doing a partnership with FleeceWorks.

Rated 4 out of 5 stars

I like your products

I like your products I have bought the horse hoods for calming stressed horses. The ball caps for me and my brother for headache. The footies are great for radicular pain. My 19 year old rat terrier likes the dog blanket and the calming gater for her stiff neck, as do I for my neck. The gloves are great for cold days. The only thing that would make it better would be free shipping.

September 15, 2022
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Reply from Fenwick Equestrian

Thank you and we do have Free shipping for orders under $49

Rated 5 out of 5 stars

Your service is excellent BUT

Your service is excellent
Unfortunately your sizing for the ears on your bonnets and masks is smaller then what was noted on the web page and i ordered too small.
The small size mask and bonnet don’t fit my 14 hand welsh pony, but they fit my little 10 hand American shetland lol

September 6, 2022
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Reply from Fenwick Equestrian

Thank you for your comment. We have made adjustments to our website sizing page and our small and XSmall ears.

Rated 4 out of 5 stars

Love the product

Love the product. Super helpful for shipping my horse. Ears were a little too small compared to the size of the mask.

September 1, 2022
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Reply from Fenwick Equestrian

Thank you for the comment. I believe the size of the ears has been adjusted now.

Rated 5 out of 5 stars

Love this pad

Love this pad! It fits my big warmblood & my 18” saddle perfectly. There is plenty of wither room & the fabric is soft. Not much sweat in this hot humid summer either. I haven’t washed it yet but I’m sure it will be fine. Thanks for making such a nice saddle pad!

July 29, 2022
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Reply from Fenwick Equestrian

Thank you for the comment. You will find the pad improves with washings!

Rated 5 out of 5 stars

very pleased with the quality of…

very pleased with the quality of materials with the pad and mask. Customer Service was excellent. Would certainly do business with this company agian!

July 25, 2022
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Reply from Fenwick Equestrian

Thank you for your generous comments!

Rated 5 out of 5 stars

I was having trouble adding my address…

I was having trouble adding my address to have item sent to Canada. When I emailed them they were very helpful and sent me an invoice for what I wanted so that it could be sent to my address. I would buy from them any time

July 22, 2022
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Reply from Fenwick Equestrian

Thank you for taking the time to call us. Sometimes we are not aware of an issue with the website.

Rated 5 out of 5 stars

gift to my 20yr mare

my mare of 20yrs has chip/arthris starting in knee that now made life a bit harder on her to get round, we are doing what we can within reason since she has willingness & out going - ordered knee wrap -everyone was out of stock and was tickled had instock. but later was contacted that their error. i explain what was happening and was offered a set that was returned and certified at a discount. thanks for being there for us

July 7, 2022
Rated 3 out of 5 stars

The quality was not as expected

The quality was not as expected. The seams
came apart with the first use.

June 21, 2022
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Reply from Fenwick Equestrian

Hello Paula, I wish you had contacted us as you should not have experienced this issue. It appears you had a defective mask. We are very sorry about this but unfortunately from time to time a seam is not sewn absolutely correct. We would have gladly replaced it for you as do all our vendors.

Rated 5 out of 5 stars

Love this

Love this. Great price on sale so I bought two. One for bed and one for motorhome
My shoulder and arm are hurting and I just throw that over and wow no pain.

June 3, 2022

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