Ferguson TV Reviews 

I have a Ferguson TV in the bedroom, I have had it over 35 years. It still works brilliant.
It has outlived many other tv’s in my house, so certainly deserves this review.

Great service. I love them!

Bought a small 'cello' portable TV after it was four months old something funny started happening to the screen. Contacted customer support and they asked me to check to see if the protective film had been removed -- it had. After that they arranged for the TV to be picked up for repair by courier with a time. Four days later received an email advising me the TV was being returned. On time a new replacement television delivered. Other companies could learn from this company, emails were never ignored good communication throughout

Dreadful tv,
This tv alters itself by the day, it cannot find other Bluetooth devices, at the moment it thinks it’s the 4th January (it’s the 1st) and the time is wrong, the tv guide is permanently loading.
As I’ve moved house, I was using my iPhone data to run it for two days and now it won’t let me do that.
Absolutely hopeless.
Also I have channels 1 minute & next there gone, save yourself the frustration and buy something else !

staff knowledgeable & good advisers on product, I purchased smart 24" tv for motorhome, lightweight great picture inc all cables plugs etc sounds ok but better when i use a small bluetooth wireless speaker not as echo sounding, with tv so slim im surprised they can fit speakers in it, delivered next day, overall 5 star service, would highly recommend, great customer care, thankyou,

Bought a Ferguson TV for the caravan a fault occurred and I thought it was out of warranty. Emailed customer service and were very helpful and advised me it was still in warranty. They promptly sent me a new Remote which came the following day after I had explained the problem and said if it did not cure the issue they would collect for repair. Very impressed with the courteous and professional handling from the ladies in customer service. A credit to the company.

Dreadful TV and service. The TV lasted one year asked for service to be told no service after one year. Don't buy this product

Worst TV I ever bought. Every single time you switch it off at plug then switch back on lets say in morning it alway does system loading for around 30 minutes. The quick start don't work. Will NEVER buy any ferguson product again. Old technology and a whole waste of money.

Bought a fire TV last November. Complained to the support@fergusontv email on their Facebook page about how slow it was, asking for help with settings etc. (can take 10+ mins to startup menus). When I received no answer I rang to be told that I hadn't sent the email as they always respond. Turns out the support email address doesn't accept incoming mail. (really trustworthy company). They did take the TV back to check it. Admitting it was slow because "it's not a TV, it's a computer and so you have to wait for it to load the apps" when I said that I could have bought a normal TV and put a fire stick in it it would have been better, I was told you can't compare this product to a fire stick even though they do the same thing. I said she was right because a fire stick works and their TV doesn't. Was told not to be abusive. Long story short, because of Fergusons complaints email address not accepting incoming mail, it took over the 2 weeks allowed for a refund, so I'm stuck with an awful product but a lesson learned never to use this company again. If you're thinking of buying from this company please try emailing the support email address on their Facebook page first.

My previous review related to two functions on the television's satellite decoder not being available despite the television's documentation indicating they were. My complaint was definitely NOT that the decoder should function as a FreeSat decoder. I was fully aware when the TV was purchased that the decoder in the television was a Free to Air rather than FreeSat decoder. Indeed the two missing functions (ability to move channels within the order they are scanned and to manually add other satellite transponders) are NOT functions normally found or needed on FreeSat decoders but ARE usually found on Free to Air decoders. So to suggest the reason these two functions are not available on the Traveler TV is because its' decoder is not a FreeSat decoder is complete nonsense.

I bought a Ferguson HD ULTRA 50' smart TV which has been fantastic but the remote developed a fault after 2 years. I called Cello TV Customer service and got straight through, spoke to a lady who was very helpful, I told her the problem and she said she would send a new one out today. No quibble, no hassle and great to deal with a British company that not only makes well priced, good quality TV's in this country but also has a UK after sales team based here as well. Can't fault them so it's an easy 5 stars!

Bought a 19inch TV, which was terrible and faulty (don't buy). When I called the company, was told would only be able to get a repair (even though my rights as a consumer mean I could get a refund in 30days). They were trying to insist I wait until 9th January, due to delays in parcel delivery. It took a bit of persistence to ask for them to collect before Christmas, and to assert my rights to a refund. To be fair I did finally receive a refund, but did have to email a couple of times and get PayPal involved. Wouldn't want to buy from this company again though.

Bought a Ferguson TV for my aunt, first TV arrived damaged and customer service immediately sent a replacement. The second TV set up fine but the remote would not connect and picture locked. Now awaiting collection and full refund but their courier service is not prompt on collecting. The customer care staff at Ferguson were helpful under the circumstances.

Very helpful and informative.

Followed up with documentation. Just like they said they would at no additional cost to myself.

Wow, what a mess, just bought a 55 inch 4k ultra HD TV and it is rubbish, this picture certainly is not 4K, it is an ugly TV with an awful remote, do not buy a ferguson TV they are crap

I needed a replacement remote control. ordered on line and it was quickly received. Also very pleased with the price, as it was very reasonable. Also delighted to buy British, and support British Industry

Excellent experience, quick delivery and quickly up and running.

The process from start to finish, was excellent, easy to order on line, plus the choice.
The TV arrived promptly after 24 hours, easy to set up, and my existing bracket fitted, so all fixed up in 30mins, the set up of the TV was easy, almost did it for me.
We purchased this for our kitchen, fitted the space perfectly, and great value for money.

excellent service and great price..A1+++++

What can I say, my order arrived in great condition and arrived on the day I was told, and it was easy extending the warranty so simple. Would order from you again with no hesitation.