Espresso Lane Ltd Reviews 59

My ponte vecchio lusso developed a boiler fault. Francis was quick to resolve being able to source replacement parts and repair my machine under warranty.

Fantastic service. Great communication and prompt reliable delivery.
I even got a bag of coffee beans in the box which was an added bonus!
Will happily return for future purchases.

I had an excellent experience at Espresso Lane! The service was absolutely amazing—friendly, efficient, and professional. From start to finish, everything was handled perfectly, including the communication. Francis really go above and beyond to ensure customer satisfaction. I highly recommend Espresso Lane and will definitely be returning! Five stars!

Frank is amazing , fixed my espresso machine beautifully , very knowledgable man regarding coffee and coffee machine , excellent repair guy .
I trust him fully .

Espresso Lane - A Beacon of Exceptional Service

From the moment my Ascaso Steel Duo PID Espresso machine began to falter, Espresso Lane, and particularly Francis, provided a beacon of hope. Francis was absolutely brilliant throughout the entire repair process. His communication was exemplary, keeping me informed of the time scales and intricacies of the issues found with a level of detail that was both reassuring and enlightening.

The repair, which was expertly completed under warranty, not only restored my beloved machine to its former glory but also reflected the integrity and dedication of Espresso Lane. Francis, a true gentleman, went above and beyond by covering the return shipping costs, a gesture that speaks volumes of the company’s commitment to customer satisfaction.

In a world where the personal touch has become all too rare, Espresso Lane stands out as a paragon of customer care. Highly recommended!

We have a heavily-used 23 year-old Elektra Mi-Casa espresso machine that Francis Ferrari-Lane and team have serviced for us on 5 occasions. Francis clearly shares our passion to repair the machine and has sent it back to us in perfect condition every time. Great with email interactions and providing advice. Timely service and reasonable rates.

Excellent personal service from Francis. Great communications and updates. Goods dispatched extremely promptly. A pleasure to do business with.

Francis understands what a coffee machine owner needs. Straight forward good quality repair and service.

Service of a Savinelli Lever (otherwise known as Zacconi espresso baby) carried out to a high standard, Great communication in keeping me updated. Francis really knows these machines! Thank you.

I ordered the Ascaso espresso coffee machine. I later changed my mind to the Quick Mill Aquila. Francis replied to my email, even though it was during the holidays.
I have now received the machine, and, I am delighted.
Thank you, Ferrari-Lane.
Iain Fraser.

I bought an Ascaso Steel Duo PID from them. The service was perfect, the delivery was very fast and the machine was very well packaged. They even sent 1 Kg of coffee beans, which was a nice touch. I am loving the machine. Thanks for the great service!

I contacted Espresso lane with regard to the purchase of a Quick Mill coffee machine. I spoke to Francis who took me through the machines available and which would suite me as coffee drinker and not needing the regular use of a steam wand. After our chat I decided on the Quick mill Carola E61 PID and purchased a milk frother independently . It arrived safely packaged. It's a brilliant machine and I am extremely pleased with my choice. Thank you Francis

Recently sent my 13 yr old Elektra Semiautomatica to Francis as it was not pumping water through the coffee. Back now fixed and fully serviced, as good if not better than new with some delicious beans included. Highly recommended.

need a coffee machine see frank service is a 1 very helpful in all ways. great coffee also

We needed to change our troublesome coffee machine and looked to Frank to help us.
He could not have been more helpful and listened patiently to our needs. We are now enjoying the benefits of his expertise and recommend his company without reservation

Needed my Ascaso Steel Duo PID looked after - the steam wand didn't work anymore. Francis solved the problem and did it under warranty. Thank you!
By the way I highly recommend the Ascaso Steel Duo PID - for many years I had a "classic" dual boiler with Faema brew group type of coffee machine, but this machine does basically the same with more constant temperature (no over-heating), short heating time and not nearly as much energy consuption.

Recently purchased a new Ascoso Steel Duo PID espresso machine, Francis spent a good hour on a Friday afternoon talking me through the options some of which I hadn’t considered and then patiently dealt with further queries via email. Great service, great commas and a great machine, can’t really ask for more.

Francis serviced my aging Isomac zaffiro and has breathed life back into it: it’s now really doing the business again. He also serviced a troubled mazzer grinder and has it working perfectly again! Thanks so much!

La Pavoni Cellini

Fixed our machine…..it now works perfectly!

Thank you so much 😊

I was looking to buy a home espresso machine and emailed Ferrari Espresso regarding one particular machine, I received a swift reply that answered my query and also suggested a similar alternative. I ended up purchasing the alternative, which looked a better fit for my situation and was also better value for money.

Once ordered, I received regular updates and the order arrived 3 days later. It was in good condition (as you would expect) and had been well packaged. I had an after sale query, which was also answered very quickly.

I would use this business again, as the contact I’ve had has been positive and informative.