When trying to pay my loan I find Ferratum’s bank account has been closed so I called all numbers not recognised by telecom Interest is still accruing however. I emailed and have yet to have a res... See more
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See what reviewers are saying
I think you make things really easy, once set up its even better. I get contract income as well as salary and its often irregulary paid so this type of solution suits me - although can be more expensi... See more
User friendly, great service, money deposited same day & if you have any questions/issues you would like to talk to them about, they have a great support team. I would recommend Ferratum to anyone wi... See more
It was a complete breeze and pleasure, painless process, friendly staff, impeccable chat service and best of all quick turnaround of approval and money transfer! Top notch service and we now know who... See more
Company replied
Company details
Information provided by various external sources
Ferratum is an international provider of mobile consumer loans. As a pioneer in the field of financial technology and mobile lending, we have expanded our operations to 23 countries since 2005. At Ferratum, our mission is simple – to provide the best, fastest, and most user-friendly lending and banking services available with unsurpassed personal customer service.
Contact info
Cnr Anglesea & Nisbet Streets, 3240, Hamilton, New Zealand
- 0800 337 728
- loan@ferratum.co.nz
- ferratum.co.nz
People also looked at
Fantastic wen your struggling
December 18, 2017
Unprompted review
Reply from Ferratum New Zealand
Hi Teamuroa, thanks again for your excellent review. We're glad Ferratum New Zealand could give you a helping hand when you needed it.
We hope to see you back with us in the future. Take care.
Ferratum Customer Care.
Costs way too much
Costs way too much. And on my second loan I asked for $250 over 45/days...it got changed to $200 for 25 days which I would not have done in that case if I had been consulted...don't think you should be able to do such things.
December 2, 2017
Unprompted review
Reply from Ferratum New Zealand
Hi Christopher, I'm sorry to hear you had an issue with our fees. I will pass your comments along to be reviewed by a senior team member. The good news is, we'll be rolling out a whole new suite of lending products in the near future with much more competitive rates and terms for everyone in New Zealand.
We hope to see you back with us later to try out our new product when it's launched. Until then, thanks for being a member of the Ferratum family - we appreciate your business.
Ferratum Customer Care.
I think Ferratum is a great opportunity …
I think Ferratum is a great opportunity to borrow money when u need it in a hurry the interest rates are reasonable, the only problem I had is they changed my pin number without notifying me before this it was very easy to apply for loan without having to make calls thanks Ferratum your great!
December 1, 2017
Unprompted review
Reply from Ferratum New Zealand
Hi Laura, thanks for your review. We really appreciate your comments, and are glad you found our loan process easy! I apologize about the PIN issue, and will look into your case further to identify what went wrong, thank you for your understanding.
We hope to see you back with us soon!
Ferratum Customer Care.
Just so easy and friendly to deal with
Just so easy and friendly to deal with. Thank you
November 29, 2017
Unprompted review
Reply from Ferratum New Zealand
Hi Borrower, thanks for your excellent review! We're glad you found us easy and friendly to deal with - that's exactly what we strive for at Ferratum New Zealand.
Can't wait to see you back with us in the future. Thanks again!
Ferratum Customer Care.
Customer Service
I didnt like the fact there was no service at times
November 29, 2017
Unprompted review
Reply from Ferratum New Zealand
Hi Ana, I'm sorry to read you found our service less than acceptable. Our operating hours are 9am to 5pm, Monday to Friday. If you require a speedy response, you can also get in touch with us via Live Chat, or send an e-mail to loan@ferratum.co.nz.
We hope to have you back with us again in the future! Take care.
Ferratum Customer Care.
Very helpful and always there when I …
Very helpful and always there when I need a "Pick me up" thanks Team Ferratum, definitely recommended
November 29, 2017
Unprompted review
Reply from Ferratum New Zealand
Hi M Bishop, thanks so much for your excellent review. We appreciate you as a customer, and can't wait to have you back with us soon.
Thanks again.
Ferratum Customer Care.
Highly recommended
I have had a great experience, I’ve been with Ferratum for about 2 years. Always able to give me payment options when something comes up and I cannot pay my loan on due date. Great helpful staff and the process is so easy and simple. Keep up the great work !! Merry Christmas and a happy New Year😊
November 29, 2017
Unprompted review
Reply from Ferratum New Zealand
Hi Lani, thanks so much for your amazing review. We're happy to have you as a customer and glad you find our process easy and simple. Can't wait to have you back with us soon.
Merry Christmas and Happy New Year to you as well!
Ferratum Customer Care.
Easy to deal with and very friendly team
November 29, 2017
Unprompted review
Reply from Ferratum New Zealand
Hi Leonardo, thanks for your review. We're glad you found our staff easy to deal with and friendly, that puts a big smile on our faces. Can't wait to have you back with us in the future.
Ferratum Customer Care.
Such an easy experience in a time of …
Such an easy experience in a time of need. Very helpful, quick and easy.
November 28, 2017
Unprompted review
Reply from Ferratum New Zealand
Lesley, thanks for your review! Much appreciated. We're glad you found our services helpful and quick - happy to help you out, and can't wait to have you back with us.
Ferratum Customer Care.
Awesome help and thank you!!
Great help. Fast service. Simple and straight forward process. Easily recommended.
November 28, 2017
Unprompted review
Reply from Ferratum New Zealand
Hi Mohammed, thanks for your excellent review! We're glad you found our services fast, simple, and straight forward. We're glad to have you as a customer, and can't wait to see you back with us in the future.
All the best.
Ferratum Customer Care.
Reply from Ferratum New Zealand
Mareta, thank you very much for your kind review. We're glad you found our services efficient! We're glad to have you on board as a customer, and can't wait to see you back with us soon.
Thanks again.
Ferratum Customer Care.
Fast and simple
November 28, 2017
Unprompted review
Reply from Ferratum New Zealand
Mel, thanks so much for your great review. We're glad you found our services fast and simple and hope to see you back with us soon. Have a great day!
Ferratum Customer Care.
No hesitation in recommending
No hesitation in recommending. Process is quick and easy with friendly staff. Thank you
November 28, 2017
Unprompted review
Reply from Ferratum New Zealand
Hi Dean, thanks so much for your great review. We're glad you found our process fast, and our staff friendly. That puts a big smile on our faces. Hope to have you back with us soon.
Ferratum Customer Care.
Team Ferratum Excellent company 5+ …
Team Ferratum Excellent company 5+ stars.
November 28, 2017
Unprompted review
Reply from Ferratum New Zealand
Team Craig, 5 stars! Thanks so much for your great review. We can't wait to see you back with us!
Ferratum Customer Care.
Hi I think you are a great service
Hi I think you are a great service, keep it up. Hope you can me next time.
November 28, 2017
Unprompted review
Reply from Ferratum New Zealand
Hi Bronwyn, thanks again for your excellent review! We're glad our services met your expectations. We can't wait to have you back with us soon.
Ferratum Customer Care.
Reply from Ferratum New Zealand
Thanks so much for your kind review, Ngametua. We hope to see you back with us soon, and thanks again for using our services.
Ferratum Customer Care.
Loan shark..
Loan shark... good for those who just need the one... but really... you prey on people who are desperate and just take advantage of that. companies like you should be shut down :)
November 28, 2017
Unprompted review
Reply from Ferratum New Zealand
Hi Karla, I'm sorry to read about the less than stellar experience you had with Ferratum New Zealand. We have had many happy customers use our services, and would hate to lose you as a valuable customer. I hope you'll consider giving us another try in the future.
Thanks again.
Ferratum Customer Care.
Nice and easy loans could probably to …
Nice and easy loans could probably to an xtra couple of weeks instead of the 45 days but otherwise great company and service
November 28, 2017
Unprompted review
Reply from Ferratum New Zealand
Reece, thanks so much for your great review. We hope to see you back with us soon!
Ferratum Customer Care.
Quick easy fast
October 23, 2017
Unprompted review
i have used this company a few times …
i have used this company a few times and it was fine until the last time, i asked how much it was to settle my account before the due date, i paid the amount i was told and 3 weeks later i get a call saying i still owe money, ill never use their services again.
October 5, 2017
Unprompted review
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