Good website with plenty of choice but the website says there may be an additional charge from Ferryscanner - the actual amount only appears on the payment page - more than 15% . Other sites off a muc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was able to book fairly quickly but (and I don't normally post negative reviews, but you did ask me to review you...) the website is a bit clunky. Also, the App is a great idea but the booking can't... See more
Company replied
We contacted Ferryscanner. At first we didn’t have contact with a person but with the chatbot. It was a little bit difficult to get to a real person. But as soon as we got in contact with Aggelika she... See more
I had an issue due to a strike in Greece , travelling from Piraeus port to Syros resulting in a cancelation . Zoe and Irini took the issue in their hands since the Seajet company I was traveling with... See more
Company replied
Company details
Written by the company
Ferryscanner is your go-to platform for ferry bookings, offering a seamless experience to travelers worldwide. With access to thousands of ferry routes and hundreds of ports, we provide real-time pricing and availability, so you can easily compare and book ferries from any device. Whether you're setting sail for the gorgeous Greek Islands, venturing to Italy's idyllic destinations, or exploring other hidden gems around the world, Ferryscanner connects you to top ferry operators, guaranteeing great value and convenience. Our intuitive booking platform and mobile app (available for both Android and iOS) make planning your next adventure effortless. Download the app from the Play Store or App Store to access ferry bookings on the go and stay updated with the latest offers. We ensure a smooth and straightforward process, so your journey begins with a smile. Trusted by countless travelers, Ferryscanner combines cutting-edge technology with personalized service to make every trip memorable. For any inquiries, please contact the Ferryscanner support team via our website's live chat or write to us via Instagram/Facebook. Let us be your travel partner, bringing you reliable ferry crossings, competitive prices, and unforgettable travel experiences.
Contact info
Miltiadou 7, 10560, Athens, Greece
- ferryscanner.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and fast
January 14, 2026
Unprompted review
Fine in principle to book but…
Fine in principle to book but impossible to add bike ir contact you directly
January 11, 2026
Unprompted review
Needed to change dates
Needed to change dtes. The chat service got the job done, only negative was they charged me more for the changed booking.
January 14, 2026
Unprompted review
Simple process
Simple process, quick & easy to book woth quick confirmation
January 11, 2026
Unprompted review
Great Service
Used Ferryscanner last year for a number of ferries on our Greek island tour. Booking was easy, tickets followed via. the text service and up to date information was sent to us. We found it was a great service so have used them again for our Sicily trip
January 11, 2026
Unprompted review
Great service!
January 7, 2026
Unprompted review
Company refused to refund cost of…
Company refused to refund cost of ticket after mistake made on travel date.
December 29, 2025
Reply from Ferryscanner
Hello,
Thank you for reaching out and sharing your experience. We understand how disappointing it can be when a booking doesn’t go as planned.
We’d like to clarify that the ticket you purchased was issued under a non-refundable fare, as defined by the ferry company’s own policy. This policy is clearly displayed at multiple points during the booking process — including on the pricing page, the results page, the payment step, and again in the confirmation email you received after completing your reservation.
Additionally, please note that our platform cannot change or alter any of the travel details selected by users. All booking steps are based on user input, and there’s no system function that would allow the travel date or period to shift on its own.
That said, we truly regret that this situation caused you inconvenience. While we’re limited by the ferry operator’s terms in this case, we remain at your disposal if there’s anything else we can do to assist or clarify further.
Kind regards,
The Ferryscanner Team
I disliked that I didn’t have an answer…
I disliked that I had not an answer in urgent circumstances when the schedule of the boat cancelled and I sent an email and that I had not a telephone number for communication.
January 4, 2026
Unprompted review
31/12 we book tickets from Chios Island…
31/12 we book tickets from Chios Island Greece to Cesme Turkey the company name was Tilos Makri Travel. The return tickets was the other day 01/01 with other company named Erturk.
The normal price for thickets go and come is 50 euros each, if you travel with same company for going and come back, but because we choose different company for go to Cesme we paid 76 euros each person.
The other day they call us from Makri Travel office and We were informed that because the vessel had very few passengers, we would be transferred to the next available ferry, with a different departure time and a different arrival time in Çeşme. They did not ask us; they simply made the decision, ordered it, and carried it out.
The next ferry we were transferred to was the one for which we could have booked tickets and paid €50, but we deliberately chose the other company because it reached our destination faster and we paid €76 per person.
Shouldn’t the extra money we paid to travel with Tilos Makri Travel be refunded in full, since we did not travel with that company and were placed on a ferry whose tickets were cheaper?
Once again, they prove how unfit both the shipping companies and the intermediary agencies are for this line of work. None of them dealt with the issue at all, claiming that they bear no responsibility. In the end, am I and my family to blame for being robbed???
December 31, 2025
Unprompted review
Potential scam? Never again!
1. Was told I could add pets... then no pets appeared on my booking.
2. Price more than tripled by the time I got to checkout, despite no additional extras. Lots of 'hidden costs'.
3. The booking reference provided to me by Ferryscanner 'did not exist' in the ferry provider's system!!! So I don't even know if I am able to travel.
4. Customer service has been less than helpful.
I honestly think this website might be a scam. Never again. Thanks for nothing but stress, Ferryscanner! 👍
January 1, 2026
Unprompted review
Reply from Ferryscanner
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience caused you stress. We’d like to offer some clarity on the points you raised.
Regarding your pet ticket, we understand how important it is to include all travel details during the booking. At this time, there is no field on our website to add a pet directly during the reservation process, and we never displayed one during your booking. However, we’re actively working on adding this feature in the near future to better support travelers with pets.
As for the price difference, the fare initially shown on the search results page is indicative—it reflects the cost for a single passenger in economy class. As you proceed through the booking and add more passengers, vehicles, or select different accommodations, the total amount updates in real time. No hidden charges are added without being displayed before checkout, and we strive to keep this process fully transparent.
In terms of the booking reference issue, we understand how unsettling it must have been not to see your reservation recognized by the port staff. As we already explained via email, the booking on our end was completed correctly and confirmed. Why it wasn’t immediately visible in the ferry operator’s system at the time is unclear, but everything on our side was processed properly.
We’re also sorry to hear that you didn’t feel supported by our customer service. That’s certainly not the experience we want to offer, and we’ll be reviewing this internally to ensure better handling in the future.
We do appreciate you bringing this to our attention and hope to have the chance to offer you a smoother and more reliable experience next time.
Best regards,
The Ferryscanner Team
Sold me a ticket with no baggage allowance!?!?
Sold me a ticket for a speedboat ferry in Thailand .. with, wait for it.. no baggage allowance, despite there being no reference or prompt to add or remove baggage during the booking process. When I contacted them for help they told me to sort it out directly with the ferry company. Clearly they don’t accept responsibility for the products they sell and the booking process is not transparent. This left us completely in the dark not knowing whether we could travel or not and if we needed to buy another ticket?? We had already spent over a £100 with ferryscanner. I would recommend going direct to tiger line ferry or satun speedboats instead of using an unhelpful unaccountable broker like ferryscanner.
January 3, 2026
Unprompted review
Reply from Ferryscanner
Dear Danny,
We are very sorry to hear that you were not satisfied with your experience. Our customer support team has explained that all the necessary information is clearly mentioned in your ticket, and a relevant screenshot was also provided.
Specifically, our colleague informed you of the exact baggage allowance in kilograms and clarified that the “no baggage allowed” message is a frontend issue. This matter has already been reported to the relevant department for resolution.
Please feel free to contact us if you need any further assistance.
Kind regards,
I contacted the Chatrobot to change…
I contacted the Chatrobot to change infos concerning my identity card. I had an immediate answer and was transferred to customer service.
Savvas very kindly and quickly helped me and said hé would make the necessary modification. He then informed me by mail that it had been done.
Thanks again for the kindness and efficiency !!!!
December 29, 2025
Unprompted review
The information was easy to understand
December 29, 2025
Unprompted review
Reply from Ferryscanner
Hi Adalgisa,
Thanks for taking the time to write this kind review! We're glad to hear that you were able to book swiftly and easily.
Hope you have a wonderful trip,
Brooke
Quick and easy when you are signed in …
From searching to booking to paying, the whole procedure is easier and user-friendly, when you’re signed in.
December 23, 2025
Unprompted review
Reply from Ferryscanner
Hi Konstantinos,
Thank you for your kind review! We've put a lot of heart and soul into the booking flow to make it as simple as possible. 🙂
Enjoy your trip,
Maria
Reply from Ferryscanner
Hi Anton,
Glad to hear it went well! We hope you have a great trip.
Best wishes,
Team Ferryscanner
Reply from Ferryscanner
Hi Lena,
Thank you for your feedback! We’re glad we could provide a fast solution and look forward to assisting you again soon.
Kind regards,
Brooke
Reduced tickets due to disability.
While you accept a discount for people with disabilities, there was no discount for the vehicle while I have an 81% disability. Also, it is very common in transportation for the companion to also have a discount when the disability is severe.
December 13, 2025
Unprompted review
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