Can’t recommend the Change Shoe highly enough. It’s very comfortable, stylish, echo friendly and the colors for the changeable bands are super.
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Although, I wear 38 size mostly, I had to exchange the size for 39; perhaps it’s because I have bunions. The Fessura team responded quickly to all my inquiries and was very helpful during the proces... See more
Company replied
Great shoes! Perfect fit, light and comfy. Sturdy for walking! Going to order another color!!!
great product and packaging.Only problem it took 11 days for delivery but when I complained,the package arrived 2 days later.
Company details
About Fessura
Written by the company
Contact info
Via Don Minzoni 19, 63812, Montegranaro, Italy
- +390734893535
- customercare@fessura.com
- fessura.com
4.8
Excellent
710 reviews
Replied to 46% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fessura
Thank you for your review! We're thrilled to hear that you find the shoes lovely, well-fitting, light, and stylish. We appreciate your feedback and look forward to serving you again soon!
Excellent fit
Excellent fit, true to size. So comfortable, this is my second pair of Fessuras
January 25, 2025
Reply from Fessura
Thank you for your feedback! We're thrilled that you found the fit perfect and the comfort just right. We're excited that you chose to shop with us again and look forward to making you happy with your next purchase!
Excellent customer service
Very quick and helpful responses to my questions . Always there to answer any concerns
January 19, 2025
Reply from Fessura
Thank you for your kind words! We're delighted to hear that you had a great experience with our customer service. Your satisfaction is our priority, and we're always here to assist you.
A Fessura fan
I’m a big fan of Fessura shoes which are extremely comfortable and of great value. Speedy delivery and great customer service.
September 1, 2024
Reply from Fessura
Thank you for your wonderful feedback! We're thrilled to hear that you're a big fan of Fessura shoes and that you find them both comfortable and of great value. We're also glad that our speedy delivery and customer service met your expectations. Looking forward to serving you again!
Small company. Great products. Huge customer care!
I love Fessura shoes and was amazed by their customer care! Original fresh design, super comfortable (I love their cork insole) and amazing quality!
I didn't know the brand, but gave their shoes a chance. I bought their white Reflex sneakers and brought them on a 5 weeks trip through European late summer as my only pair of shoes. The best decision!
Fresh in the hot Italian days, stable in the cool German afternoon trails in the wood and super comfy in the loooong city-walks in Portugal.
After the trip I only had 1 week in Rome, Italy before flying back to Australia (where I live), so I decided to buy another pair (different model) online.
The order was smooth and the shoes arrived in 2 day.
Unfortunately that model was too tight and I did not have the time for a new delivery, so requested a return online. Witin 24h I got confirmation of the courier pickup at my place in Rome and got refunded within the same week.
Top service.
Will buy again next time I'm in Europe!
Thank you guys. Keep going!
E in bocca al lupo per le prossime migliaia di scarpe belle, comode e salutari!
Michele
September 24, 2024
Reply from Fessura
Thank you so much for such a fantastic review, Michele! We're thrilled to hear that Fessura shoes made your European trip even more enjoyable.
We're also so happy to hear that our customer care met your expectations, and we really appreciate you highlighting the smooth return process. We’ll be sure to continue offering top service and quality products. We look forward to welcoming you back for your next pair when you're in Europe again.
Thanks again for your support!
I don't give it the 5 stars because…
I don't give it the 5 stars because they haven't updated the Change elastic bands yet. I need bands of different colors and there is no size, I have a purchase in my cart and I haven't finished it because there are no elastic bands available
August 13, 2024
Unprompted review
Reply from Fessura
Thanks for your honest feedback! We totally understand your point — the CHANGE elastic bands are a key part of the look and feel. Stay tuned on our website and social media: new updates for the CHANGE bands are coming very soon! We can't wait to share what's next.
the best shoes ever
I had a very good contact with Alessio /Fessura . He was very helpful during my order and the shoes are fantastic
July 24, 2024
Unprompted review
Reply from Fessura
Thank you for sharing your experience! We're thrilled to hear that Alessio was able to assist you and that you're loving your Fessura shoes! We take pride in both our customer service and product quality, so it's wonderful to know we met your expectations. Enjoy your new shoes, and feel free to reach out if you need anything else!
Reply from Fessura
Thank you so much! We're thrilled to hear that they are your favorite shoes! Your satisfaction means a lot to us. Enjoy every step in your Fessura shoes, and feel free to explore more styles in the future!
Supper comfortable sneakers
Supper comfortable sneakers, and great customer REP. I bought 2 pairs and got 1 gift.
March 12, 2024
Unprompted review
Reply from Fessura
We're so glad to hear you love your sneakers! It’s great that you had a positive experience with our customer service as well. Thanks for sharing your feedback, and we hope to see you back for more fantastic finds in the future!
Reply from Fessura
Siamo felici che tu sia soddisfatto! Se hai bisogno di altro, siamo qui per aiutarti. Grazie per il tuo supporto!
Great product and Service
January 7, 2024
Reply from Fessura
Thank you so much for your feedback! We're thrilled to hear that you're happy with both the product and the service. If you need anything else, feel free to reach out!
Excellent!
December 27, 2023
Reply from Fessura
Thank you so much! We're glad to hear you had a great experience. We look forward to serving you again soon!
The best and most comfortabel shoes…
The best and most comfortabel shoes I've ever had! Additionally their customer support is super friendly and replies quite fast.
November 27, 2023
Reply from Fessura
Thank you for your kind words! We're thrilled to hear that you're enjoying your shoes and our customer support. If you ever need assistance or have any other questions, feel free to reach out. We're here to help!
Reply from Fessura
Thank you for your feedback! We're glad to hear everything went well. Let us know if you need anything else!
I had a great experience
I had a great experience , good shoes great service fast delivery and on time
August 27, 2023
Reply from Fessura
Thank you for your positive feedback! We're thrilled to hear you had a great experience with our shoes and service. Looking forward to serving you again soon!
very fast delivery and comfortable shoe…
very fast delivery and comfortable shoe is excellent.
But the size was a little bit short compare to other brand 44 size.
August 27, 2023
Reply from Fessura
Thank you for your feedback! We're glad to hear you're happy with the delivery speed and comfort of the shoe. We're sorry to hear about the sizing issue. Every brand may have slight variations in sizing, and we appreciate you pointing that out. If you need assistance with an exchange or finding the right size, don't hesitate to reach out!
Alessio has always been great for me!
August 1, 2023
Reply from Fessura
Thank you so much! We're really glad to hear you had a great experience again — your support means a lot to us!
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