Fetters Reviews 

231
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Sadly poor quality soft steel in their steel restraints has in my opinion made their steel stocks unfit for purpose. I suggest they re-examine where they source their materials from. I’ve been a cus... See more

Company replied

Rated 1 out of 5 stars

As other reviewers have alluded to - appalling customer service. Placed a £600 order 4 days ago and paid a premium for express shipping. Still no indication given as to when any of the item... See more

Company replied

Rated 3 out of 5 stars

Sadly with a hand crafted item, the packaging let it down. With a metal rod poking through the cardboard and various holes in the box, along with the leather item only protected by a very thin bit of... See more

Company replied

Rated 5 out of 5 stars

The metal work and attention to detail is everything I would have hoped for with custom workmanship. Our 'hobby' needs more quality companies like 'Fetters'! 2 suggestions: design - the neck r... See more

Company details

  1. Sex Toy Store

Information provided by various external sources

Founded in 1976, Fetters crafts quality BDSM products and accessories from our workshop and showroom in the heart of Warwick.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

231 reviews

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No recent history of asking for reviews

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2.7

All reviews

(231)

1 review in the last 12 months

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Rated 4 out of 5 stars

Great experience arrived in good time

Great experience arrived in good time. Quality product only problem was the wedge gag should be made with a softer leather wedge. The wedge is extremely hard. But it is a nice feature to have the front buckle. Would definitely purchase from Fetters in the future.

July 2, 2019
Unprompted review
Rated 5 out of 5 stars

PURE JOY

The excellent quick service and advice given by Fetters is great. The latest purchase of their 'Play Pool'was one of the best buys ever. Giving pure joy and pleasure this is highly recommended. The throw sheets are also brilliant. Had two now have a 3rd. This is a good company with excellent pleasure giving goods

May 29, 2019
Unprompted review
Rated 3 out of 5 stars

Stock issue

Product which I ordered and fully paid was confirmed for delivery and next day it happened to be out stock. I ordered a substitute but had to pay extra for it. At the same time, the communication, payment and status check was very easy - so still fetters is on my favorite shops list.

May 23, 2019
Unprompted review
Rated 4 out of 5 stars

Shown Currency Situation in the Web Site

Before the hacking of Fetters UK website, all product prices were shown also in Euros if the customer chose so or even automatically after the web customer's location. After that point when this website was recreated the product prices are shown in English pounds only.

The Euro currency is so remarkable nowadays and there are so many customers in the Euro currency area that this thing is something that could be very good to fix I think.

However, if I review this time I made a purchase via the Internet, everything went very fine, the dispatching of my order was very prompt and it's very fine to get information via email what is situation of the order.

So- in fact I would like to give 4.5 stars in this rating if possible!

May 16, 2019
Unprompted review
Fetters logo

Reply from Fetters

Hi,
Thank you very much for your feedback. We have always charged in British Pounds but you are right that we did show approximate Euro prices. I agree this was very helpful to many customers and it's certainly a feature we intend to bring back in the near future.

Many thanks for your order,
- Pete

Rated 3 out of 5 stars

Not a good first order experience.

As the website indicated that orders placed before midday are normally shipped the same day when items are in stock, I was quite disappointed that my order placed on a Wednesday evening had not shipped by Friday afternoon, given the items were showing as in stock on the website.

On using the web chat, I was told the order was on hold because it was a custom order, but it wasn't. Somehow the website had ordered "green" instead of the "grey" I asked for!

I was quite disappointed by this, and not a good first order experience!

I had also registered to get 10% off my first order but this doesn't seem to have been applied, I never saw any place to enter the code I was given, and now they've offered money off my next order for the error with this order, but it's unlikely I'll order again after this experience.

As for the quality of the goods, they're OK but not what I would call premium, certainly I don't think they're worth the amount I paid for them!

May 10, 2019
Unprompted review
Fetters logo

Reply from Fetters

Hi Mike,
Thanks for your feedback. I apologise that your order was not shipped on Thursday as it should have been. This was due to the initial human error with the colour selection. Sadly this was compounded with the bank holiday weekend meant that your order didn't arrive as swiftly as it should have.

I see my collegue has given you a 15% off voucher towards your next order as an apology. Voucher codes can be applied by viewing the cart page during checkout. (https://www.fetters.co.uk/checkout/cart/)

I hope that helps and I'm sorry your first experience wasn't as seamless as it should have been. I hope you'll give us another chance.

Kind regards,
Pete

Rated 4 out of 5 stars

Recommended

A great selection of high quality products at reasonable prices. Fast but expensive delivery. Good communication.

May 8, 2019
Unprompted review

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