Sadly poor quality soft steel in their steel restraints has in my opinion made their steel stocks unfit for purpose. I suggest they re-examine where they source their materials from. I’ve been a cus... See more
Company replied
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See what reviewers are saying
As other reviewers have alluded to - appalling customer service. Placed a £600 order 4 days ago and paid a premium for express shipping. Still no indication given as to when any of the item... See more
Company replied
Sadly with a hand crafted item, the packaging let it down. With a metal rod poking through the cardboard and various holes in the box, along with the leather item only protected by a very thin bit of... See more
Company replied
The metal work and attention to detail is everything I would have hoped for with custom workmanship. Our 'hobby' needs more quality companies like 'Fetters'! 2 suggestions: design - the neck r... See more
Company details
Information provided by various external sources
Founded in 1976, Fetters crafts quality BDSM products and accessories from our workshop and showroom in the heart of Warwick.
Contact info
3 Emscote Mill, Wharf Street, CV34 5LB, Warwick, United Kingdom
- 01926 419 676
- support@fetters.co.uk
- fetters.co.uk
2.7
Poor
231 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good products that are of good quality.
April 30, 2019
Unprompted review
Avoid. Unacceptably poor customer service
As other reviewers have alluded to - appalling customer service.
Placed a £600 order 4 days ago and paid a premium for express shipping. Still no indication given as to when any of the items will ship, and Fetters is ignoring my email enquiries.
Tried calling them and just keep on getting a voicemail box.
At this point I’m just going to call my credit card issuer and reverse the transaction.
What an absolute joke of a business.
January 2, 2019
Unprompted review
Reply from Fetters
Hi April20,
I'm very sorry you've not received a response regarding your enquiries. I've had a look but I'm afraid haven't been able to find any emails or voicemails matching the details in your feedback. Please contact me directly at pete@fetters.co.uk and I will be happy to assist personally.
Regards,
Pete
Problems sorted, but...
The item I ordered was faulty (buckle riveted on the wrong way around). I contacted them & was asked to send it back for repair. It came back in a few weeks repaired & was great quality - just what I ordered.
So the problems was sorted, BUT the communication about it was all a bit graceless and grumpy - no genuine apology for the inconvenience, nothing to indicate that they would 'go the extra mile' to make up for it. It's called 'Customer Service', guys!
March 24, 2018
Unprompted review
Reply from Fetters
Hi there,
Thank you for your feedback and I'm really sorry to hear you've had a less than perfect experience with our support. I'll investigate and feedback to our support team very soon.
Warm regards,
Pete
Totally happy!
Easy order, fast delivery and the product is just wonderful.
March 20, 2018
Unprompted review
Excellent service
Excellent service - good comms - will shop again with no worries
March 19, 2018
Unprompted review
Excellent service.
March 8, 2018
Unprompted review
I placed an order with fetters what…
I placed an order with fetters what they said about the item being ready on time, was correct and the quality of workmanship was out of this world I can really recommend this company to anyone, for there great people that do all this work. I would like to thank all the people involved.
Yours James Clelland
March 8, 2018
Unprompted review
I’m very satisfied with service.
February 24, 2018
Unprompted review
Despite sending picture of required…
Despite sending picture of required item, the wrong item was sent
February 16, 2018
Unprompted review
The product color was exactly as shown…
The product color was exactly as shown in the website. Ordering from the US, you have to wait, but it worth every cent! Thank you Fetters!
February 16, 2018
Unprompted review
Excellent service.
My order was manufactured and shipped in under the estimate given at time of purchase. Website updates were a little slow as my order was delivered before status had changed from my "in production "
February 14, 2018
Unprompted review
Ordering was really easy
Ordering was really easy, I was kept up to date with my order and they let me know when it was dispatched. Parcel arrived super quick, overall tip top!!!
February 14, 2018
Unprompted review
Exactly the way I like it
The equipment I ordered is exactly what I wanted and what I expected. The timeline given was just as stated when I made my order. I am very satisfied and have already ordered more!
February 14, 2018
Unprompted review
Brilliant
Brilliant ! It came when it said it would ! Very easy to order on the site ! Not only that the quality of the toys is exactly what you should expect ! First class !
February 7, 2018
Unprompted review
Speedy delivery and good wrapping …
Speedy delivery and good wrapping assuring that the article wasn't damaged.
January 25, 2018
Unprompted review
Excellent service .
January 22, 2018
Unprompted review
Great service with prompt discreet …
Great service with prompt discreet postage
January 18, 2018
Unprompted review
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