The company responded quickly and offered different means for the shoes that did not fit correctly. Responses were quick and courteous.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Communication was the best part of my experience .They always responded promptly to any concerns I had and team was always very helpful. Though I had to return my order due to a size problem,but Iwoul... See more
Company replied
I would just like to say first I love the shoes everything about them is the truth. 2nd working the customer service team was beyond excellent you couldn't ask for a better team. I would recommend any... See more
Company replied
Hello just checking if you have any info on the delivery The tracking just says I. Transit I would appreciate any info Haven’t received my order yet but as far as customer service that when I message... See more
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4.2
Great
56 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 2 weeks
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I ordered a pair of Ortho shoes and…
I ordered a pair of Ortho shoes and they just didn’t fit right. I contacted the support team about returning/replacing them. Claire was very helpful in replacing them with the next size. The support service was very helpful. Thank you Claire.
April 23, 2026
Unprompted review
Reply from Feya Footwear
Hi Linda,
Thank you so much for sharing your experience with us. We are thrilled to hear that Claire was able to assist you in finding the right fit for your new shoes.
We know how important it is to get that perfect size for your comfort, and it's wonderful to know the replacement process went smoothly for you. We will be sure to pass your kind words along to Claire - she will be so happy to hear she could help make things easier for you.
Thank you for being part of our community, and we hope you enjoy your new pair.
Kindly,
The Ortho Shoes Family
I have had planters fasciitis as well…
I have had planters fasciitis as well as problems with pain on the bottom of my feet. I've had the shoes and the inserts for a week. No pain and fasciitis the brand lives up to it's name.
April 14, 2026
Unprompted review
Reply from Feya Footwear
Hi Michele,
Thank you so much for taking the time to share your experience on Trustpilot. We were thrilled to read that our shoes and inserts have provided you with such significant relief from plantar fasciitis and foot pain in just one week.
Hearing that our products are living up to their name and making a real difference in your daily comfort is the best feedback we could receive. We are honored to be part of your journey toward pain-free steps!
If you ever need anything else or have further questions as you continue to wear your new gear, please don't hesitate to reach out.
Kindly,
The Ortho Shoes Family
I had the best outcome
I had the best outcome! I was disappointed that my initial 2 pairs were not as great as anticipated. I sent a short email to the company arranged for an exchange. Shortly after making contact I received new ones and they are perfect! Thanks Ortho Shoes for making things right!
April 18, 2026
Unprompted review
Reply from Feya Footwear
Hi Alison,
Thank you so much for sharing your experience with us on Trustpilot! We were thrilled to read that your exchange process was seamless and that your new pairs are a perfect fit.
It is always our goal to ensure our customers walk away happy, and we appreciate you giving us the opportunity to turn a disappointing start into a great outcome. Your kind words truly mean a lot to our team.
Enjoy your new shoes, and please don’t hesitate to reach out if you ever need anything else!
Kindly,
The Ortho Shoes Family
Reply from Feya Footwear
Hi Natalie,
Thank you so much for taking the time to share your experience on Trustpilot! We are thrilled to hear that you were satisfied with the speed of your order and the delivery process.
Our team works hard to ensure our customers receive their orders as quickly as possible, and it’s wonderful to know we hit the mark for you. We hope you are enjoying your new footwear!
If there is anything else we can assist you with in the future, please don’t hesitate to reach out.
Kindly,
The Ortho Shoes Family
Reply from Feya Footwear
Hi Debbie,
Thank you so much for taking the time to share your experience with us. We were thrilled to read that you found the ordering process easy and, more importantly, that you are experiencing significant relief from pain while walking.
Knowing that our shoes are helping you move more comfortably is exactly why we do what we do. Your support means the world to our team, and we look forward to keeping you on your feet for many miles to come!
Kindly,
The Ortho Shoes Family
Customer service!
Customer service!! I couldn't wear the shoes without having foot pain and the shoes had been wore for 2 days and I had already thrown away the original package. I asked if I could return the shoes and swap for a different type of shoe to try and I was offered a percentage back and was able to keep the shoes and help someone in need of shoes.
April 14, 2026
Unprompted review
Reply from Feya Footwear
Hi April,
Thank you so much for sharing your experience with us. We truly appreciate you taking the time to highlight our customer service, as we always strive to find the best possible solution for our community.
We are genuinely sorry to hear that the initial pair caused you some discomfort. We understand how important it is to find the perfect fit, especially when it comes to foot health and we are so glad that our alternative offer resonated with you.
It is wonderful to know that you’ve decided to pass those shoes along to someone in need. That kind of spirit is exactly what we love to see, and we hope the partial refund helps as you look for a style that better suits your needs.
If there is anything else we can assist you with, please don't hesitate to reach out.
Kindly,
The Ortho Shoes Family
Great shoes
Great shoes, love the style, the colors and most of all the comfort. I work 12hr shifts at a hospital and my feet always hurt halfway through. Now I can last all shift with comfort. Thank you Ortho Shoes
April 14, 2026
Unprompted review
Reply from Feya Footwear
Hi Christina,
Thank you so much for taking the time to share your experience with us! We were thrilled to read that you love the style and colors of your new shoes, but even more importantly, that they are providing the comfort you need.
Working 12-hour shifts in a hospital is incredibly demanding, and we know how vital it is to have reliable support underfoot. Hearing that you can now get through your entire shift without the discomfort you previously felt truly makes our day. Knowing that our shoes are helping a healthcare professional stay comfortable while caring for others is the best feedback we could receive.
Thank you for choosing us and for the vital work you do every day!
Kindly,
The Ortho Shoes Family
Avoid purchasing from OrthoShoes. They do not stand behind their guarantee!
I purchased these shoes after reading the company offers a 45 day money back guarantee. I was afraid they may not fit but the guarantee gave me the confidence to order them. When I tried them on and they didn’t fit, I sent an email to the company asking how to return them. I was told I could be refunded 30% or exchange them. I told them I wanted the full refund per their guarantee. Next, they wanted pictures. After sending the pictures showing they had not been worn and all tags and packaging was there, per their condition for return, they offered me 50% off and said I could keep the shoes. When I told them I still wanted the guaranteed refund, they offered me 75% off and again stressed that I could keep them or donate them to make it easier on both of us. While I wanted to keep fighting for the full refund, I believed I’d never get it and that they would ignore me all together.
I will go back to only ordering from Orthofeet who offer a 60 day hassle free return, even if shoes have been worn outside.
April 11, 2026
Unprompted review
Reply from Feya Footwear
Hi Melanie,
Thank you for sharing your feedback with us on Trustpilot. I am genuinely sorry to hear about the frustration and back-and-forth you experienced regarding our 45-day money-back guarantee.
Our goal is to provide a seamless experience, especially when it is your first time ordering with us. It is clear that the multiple settlement offers you received did not align with the confidence you had when placing your order, and for that, I apologize. We value the trust you placed in us to find the right fit, and we regret that we fell short of providing a "hassle-free" process in this instance.
We appreciate you providing the requested photos to verify the condition of the shoes. Your comments regarding our return process have been noted, as we are always looking for ways to improve our communication and ensure our guarantees are upheld consistently.
If there is anything further we can do to assist you or if you would like to discuss this further, please do not hesitate to reach out to us directly.
Kindly,
The Ortho Shoes Family
So light and comfortable
I work in a factory and these are wonderful. I move around a lot and they are so light I hardly feel them at all.
April 6, 2026
Unprompted review
Reply from Feya Footwear
Hi Jennifer,
Thank you so much for taking the time to share your experience with us! We were thrilled to hear that our shoes are making a positive difference during your shifts at the factory.
We know how demanding long hours on your feet can be, so it is wonderful to know that the lightweight design provides the comfort and mobility you need to move around easily throughout the day. Your feedback truly means a lot to our team.
Thank you for being a part of our community!
Kindly,
The Ortho Shoes Family
Reply from Feya Footwear
Hi Jane,
Thank you so much for sharing your feedback on Trustpilot. We are thrilled to hear that you had a great experience with our customer service team!
Providing helpful and efficient support is our top priority, and knowing that we met your expectations truly makes our day. We appreciate you taking the time to recognize our efforts.
Kindly,
The Ortho Shoes Team
incredible!
Amazing shoes! I had been struggling with severe heel pain for a while, and my physio recommended orthopedic shoes. After trying several pairs, these immediately stood out, instant relief from the first wear. I can finally hit my 10,000 steps a day again without the pain holding me back.
March 16, 2026
Unprompted review
Reply from Feya Footwear
Hi Thomas,
We are thrilled to hear that you are enjoying your new shoes! It is wonderful to know that they have provided the relief you needed and are helping you get back to your daily goal of 10,000 steps.
Knowing that our footwear has made such a positive difference in your daily comfort is the best feedback we could receive. We truly appreciate you taking the time to share your recommendation and your journey toward pain-free movement.
Thank you for choosing us to support your steps!
Kindly,
The Ortho Shoes Team
Reply from Feya Footwear
Hello Jenifer,
Thank you so much for taking the time to leave us a review. We are so glad to hear that our team was able to assist you smoothly with your refund process. While we're sorry the shoes didn't work out this time, we always strive to make every part of the experience - including refunds- as easy as possible for our customers.
We truly appreciate your support!
Kindly,
Ortho Shoes Family
Quick response
Quick response but not happy with the solution. I can't put the shoes on by myself because the tops are soft like socks. My only recourse was to accept a 30 percent refund and give away the shoes. This is not a good policy and I don't recall anything on the site saying no refunds if they didn't work like EVERY other shoe company online.
March 6, 2026
Unprompted review
Reply from Feya Footwear
Hi Susan,
Thank you for sharing your honest feedback with us. I am sincerely sorry to hear that the design of our shoes didn’t meet your needs and that you found the material difficult to manage independently. We want every customer to feel empowered by our footwear, and it’s disappointing to know we missed the mark for you.
I also want to apologize for the frustration regarding our return policy. We strive to be as transparent as possible, but I hear your concerns loud and clear about how our process compares to your experiences elsewhere. Your feedback is incredibly valuable, and I will be sharing your comments with our management team to help us re-evaluate how we can better support our customers in the future.
We appreciate your kindness in choosing to donate the shoes so they can help someone else. While I know the 30% refund wasn't the ideal outcome you were looking for, we truly value your support and your willingness to give us a try.
Wishing you comfort and the very best.
Kindly,
Ortho Shoes Family
Excellent customer service!
February 21, 2026
Unprompted review
Reply from Feya Footwear
Hi there,
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you experienced excellent customer service with us.
Providing a supportive and helpful experience is just as important to us as the comfort of our shoes, so it’s wonderful to know our team hit the mark. We truly appreciate you being part of our community.
Kindly,
The Ortho Shoes Family
The shoes were advertised for people…
The shoes were advertised for people who stand on their feet for long periods of time and that's what interests me to purchase the shoes and I did purchase shoes. I got one pair that I paid for apparently and then a free pair plus some shoe installs which was which I thought was great. When I received the shoes, I tried them on at first stance. It felt like it was nice. However, I felt like a ball or some sort under my heel part, which made it feel very uncomfortable. And I knew I wouldn't be able to wear the shoes for long periods of time because of that feeling in the shoes. Also, the soles of the shoes are very slippery, which was not good at all in my line of work. So once I discovered like this wouldn't be a good choice of shoes for me, I emailed the company to let them know I would like to do a refund and when I tell you it took about Emails back-and-forth for them to finally give in and give me my full refund is ridiculous and I understand that the company is here to make money, however, if the buyer is telling you that the product is in a good fit for them when they're asking for a full refund, not 25%, 75%, 50% of full refund just give them their full refund. The shoes were not good for me, and I shouldn't have to go back-and-forth with these people about what percentage of my money I wanna receive back because I know one thing, I wanna 100%. Give the shoes back. However, after finally Going back-and-forth within 10 to 12 emails, after I kept declining different percentages of money, the Al received back, they also said I could keep the shoes or gift the shoes or donate the shoes which I didn't want to do if I felt it wasn't good for me and they also asked me to leave a review which I said I would do so once I received invoices that I would give get my Refund back and then I will do the review. But I feel this was completely outrageous completely prolonged days and days of emailing about a product I was not satisfied with. I am happy I received my full refund. Howe.\n Ver, they still didn't take the shoes back. Which I said I wanted to give them back because I do not feel like they're giftable.
January 8, 2026
Unprompted review
Ordered the shoe seeing they had a 100%…
Ordered the shoe seeing they had a 100% satisfaction guarantee. Great if they are rubbish I can get my money back. Shoes arrived and I put them on, they were rubbish, not comfortable at all. Contacted them for a refund. Offered 10%, 20% and finally 30% refund. I didnt want a partial refund I wanted a full refund. I was aware of their delaying tactics because their new returns statement said "The item must be shipped within 30 days of receipt, in its original packaging, and without any signs of use." What rubbish. I stood firm, and went to return the shoes to a Chinese address, and gave up when postage was $50 to get them there. Not happy with their 30% refund, seems a common theme.
December 20, 2025
Unprompted review
This company customer service is very…
This company customer service is very fast and quickly and very excellent service
December 31, 2025
Unprompted review
Reply from Feya Footwear
Hi Cy,
Thank you so much for taking the time to share your experience with us! We’re absolutely thrilled to hear that you found our customer service fast, responsive, and excellent. 💙
Providing quick and high-quality support is something we truly take pride in, so your kind words mean a lot to our entire team. It’s feedback like yours that motivates us to keep doing our very best for our customers every single day.
If you ever need assistance again or have any questions in the future, please don’t hesitate to reach out - we’re always happy to help!
Kindly,
The OrthoShoes Team
I am very disappointed in these shoes…
I am very disappointed in these shoes and this company. They were not advertised as a wide width shoe and if that would be been made known I would not have bought them. I am so also disappointed that you reach out telling the company you would like to return the shoes and get a refund that that is not a possibly as they do not allow you to send the shoes back nor give 100% refunds. They said we could keep the shoes and get 30% back. However we have no use for them and they look just as they did when the shipped them off. I will make sure that next time I am working with a reputable company.
I don’t gift shoes nor do I have a use for these shoes so being told to gift them to someone I know is pointless.
I do work in healthcare for a very large company and I will let this be known not to use this company.
December 30, 2025
Unprompted review
Reply from Feya Footwear
Hi DeeDee,
Thank you for sharing your feedback with us. We truly understand your disappointment regarding the shoe width and we’re sorry the product did not meet your expectations.
We do want to acknowledge that we were able to connect with you and that you agreed to the 30% refund offer. While we understand this wasn’t your ideal outcome, we’re glad we could come to a resolution together and provide a timely solution.
Your feedback has been noted and shared with our team, as it helps us improve both our products and customer experience. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Kindly,
The OrthoShoes Team
Refund handled efficiently
For various reasons, the shoes were not right for me. But to their credit, Ortho Shoes communicated quickly and efficiently and promised to process my refund as I had requested in a timely manner. This is the way such things should be handled. Overall, my experience was very positive.
December 22, 2025
Unprompted review
Reply from Feya Footwear
Hi there,
Thank you so much for sharing your experience with us!
While we’re sorry the shoes weren’t the right fit for you, we’re very glad to hear that our communication and refund process met your expectations. Your feedback truly means a lot to our team, and we’re happy we could handle everything quickly and smoothly for you.
We sincerely appreciate your kind words and your positive experience overall. Please don’t hesitate to reach out if we can assist you again in the future!
Kindly,
The OrthoShoes Team
The company responded quickly and…
The company responded quickly and offered different means for the shoes that did not fit correctly. Responses were quick and courteous.
December 15, 2025
Unprompted review
Reply from Feya Footwear
Hi there,
Thank you so much for taking the time to share your experience with us! We’re absolutely delighted to hear that our team was able to respond quickly and provide you with flexible options to help resolve the fit issue.
Your kind words about our courteous and prompt support truly mean a lot to us. We always aim to make every interaction smooth, supportive, and hassle-free, so it’s wonderful to know that came through for you.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out - we’re always happy to help!
Kindly,
The OrthoShoes Team
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