The company responded quickly and offered different means for the shoes that did not fit correctly. Responses were quick and courteous.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Communication was the best part of my experience .They always responded promptly to any concerns I had and team was always very helpful. Though I had to return my order due to a size problem,but Iwoul... See more
Company replied
I ordered during a buy one & get one free promotion. Putting the left shoe on was a breeze. I'm still in recovery mode from a right full hip/femur head replacement and unfortunately, a spiral fractu... See more
Company replied
I would just like to say first I love the shoes everything about them is the truth. 2nd working the customer service team was beyond excellent you couldn't ask for a better team. I would recommend any... See more
Company replied
4.2
Great
56 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 2 weeks
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The shoes are very comfortable
The shoes are very comfortable, just didn’t fit me properly. I asked for instructions on returning them. They offered different solutions for me. I took the percentage off in lieu of returning and donated them to kids for Christmas as I didn’t wear them. A win in my opinion. Customer service was incredibly wonderful and very quick to respond and were very helpful. Thank you so much
December 12, 2025
Unprompted review
Reply from Feya Footwear
Hi Penny,
Thank you so much for taking the time to share your experience with us! We’re truly happy to hear that you found the shoes very comfortable, and we appreciate your honesty about the fit not being quite right for you.
We’re especially glad that the alternative solution worked well for you and that the shoes were able to bring joy to kids this Christmas - that’s absolutely a win in our book too! Knowing that our resolution helped make things easier for you and had a positive impact means a great deal to us.
Your kind words about our customer service truly made our day. We always aim to be responsive, helpful, and flexible, and it’s wonderful to know that this came through in your experience.
Thank you again for your trust, your generosity, and for sharing such thoughtful feedback. If there’s ever anything we can assist you with in the future, we’ll be more than happy to help!
Kindly,
The OrthoShoes Team
Haven’t received my order yet but as…
Hello just checking if you have any info on the delivery The tracking just says I. Transit I would appreciate any info Haven’t received my order yet but as far as customer service that when I messaged you they answered quickly
December 2, 2025
Unprompted review
Reply from Feya Footwear
Hi Sheila,
Thank you so much for your kind words! We’re glad to hear that our customer service was able to assist you quickly. We truly appreciate your patience while waiting for your order, and we hope it reaches you soon.
Thanks again for taking the time to share your experience!
Kindly,
The OrthoShoes Team
Lousy return policy!
When I ordered the shoes the product return policy was not clearly identified. It is ridiculous to only refund 30% of the price I paid. I really don’t want to keep the shoes and would be glad to return them to the company for a full refund.
November 25, 2025
Unprompted review
Reply from Feya Footwear
Hi,
Thank you for sharing your feedback. We completely understand your frustration regarding the return policy. We want to clarify that your refund has already been processed in accordance with your agreed resolution.
We appreciate you taking the time to share your experience, and we will continue to review our processes to make our policies as clear as possible for all customers.
Kindly,
The OrthoShoes Team
Claire's expeditious response
Claire was extremely quick to get back with me and to take care of the issue. When I receive my order I'll be able to tell if everything worked out great and it is correct but up to now it has been a great experience with how fast she got back with me and how helpful and nice she was.
November 22, 2025
Unprompted review
Reply from Feya Footwear
Hi Sandy,
Thank you so much for sharing your experience! We’re thrilled to hear that Claire was able to respond quickly and assist you. Our goal is always to ensure you have the best experience possible, and it’s great to know we’re on the right track. We hope your order arrives just as expected and that everything works out perfectly!
Thanks again for your kind words.
Kindly,
The OrthoShoes Team
A hassle to return I wanted my money…
A hassle to return I wanted my money back but you made such a big deal about it it wasn't worth it.you should not put a policy unless you agree ,
November 14, 2025
Unprompted review
Reply from Feya Footwear
Hi Pauline,
We’re truly sorry to hear about your experience. We take your feedback very seriously and will use it to improve our service. Our intention is never to make returns difficult, and we understand how frustrating this must have been. We appreciate you taking the time to share your concerns, and we will review our policies to ensure they are clearer and more customer-friendly in the future.
Thank you for bringing this to our attention.
Kind regards,
The OrthoShoes Team
Communication was the best part of my…
Communication was the best part of my experience .They always responded promptly to any concerns I had and team was always very helpful. Though I had to return my order due to a size problem,but Iwould love to order again.
October 26, 2025
Unprompted review
Reply from Feya Footwear
Hi Surjit,
Thank you so much for taking the time to share your experience! We’re glad to hear that our communication and support were helpful during your order.
We completely understand the frustration with sizing issues, but we’re happy that despite having size issues with your order, you’d consider shopping with us again. We’d love to assist you in finding the perfect fit next time and make your next experience even smoother.
Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!
Warm regards,
The Ortho Shoes Team
Great customer service after the sale
Great customer service after the sale. My feet are not to good so the shoes didn't work out. They were understanding and made it right. I contacted them twice and each time was good.
October 2, 2025
Unprompted review
Reply from Feya Footwear
Hi Corry,
Thank you so much for sharing your experience! We’re really glad to hear that our team was able to assist you and make things right, even after the sale.
We completely understand that finding the right shoes can be challenging, especially when dealing with foot concerns, and we’re happy that we could provide support and a smooth experience each time you reached out. Your kind words mean a lot to us and motivate us to continue helping our customers the best we can.
Thank you again for taking the time to leave your feedback. We hope to serve you again in the future!
Warm regards,
The Ortho Shoes Team
Claire in Customer service was very…
Claire in Customer service was very responsive. While the shoes didn’t work well for me, they were quick to respond by email and issue a full refund.
October 28, 2025
Unprompted review
Reply from Feya Footwear
Hi Jill,
We’re so glad to hear from you - thank you for taking the time to share your experience!
We truly appreciate your kind words about our customer service, and we’re happy to know that our customer service team was able to assist you promptly and make the refund process smooth. While we’re sorry the shoes didn’t work out for you this time, we’re glad we could provide a quick and hassle-free resolution.
Your feedback means a lot to us and helps us continue improving both our products and service. We hope you’ll consider giving us another try in the future - we’d love the chance to help you find the perfect fit.
Warm regards,
The Ortho Shoes Team
I ordered the wrong size to one pair of…
I ordered the wrong size to one pair of the shoes and Claire at your Ortho Family not only assisted me through, she was very prompt and efficient in her response to all of my questions and inquiries. So far, this was the best customer service that I’ve ever experienced. I am not only happy with the product but am also satisfied with the way you handled your customers.
Kudos to Ortho Support Family especially to Claire!
October 17, 2025
Unprompted review
Reply from Feya Footwear
Hi Maria,
We’re truly glad to hear your wonderful feedback - thank you so much for taking the time to share your experience with us!
It’s great to know that you’re happy not only with your shoes but also with the service you received from Claire and our OrthoShoes Support Family. We take pride in providing prompt, caring, and efficient support, so hearing that this was the best customer service you’ve experienced means a lot to us.
Thank you once again for being part of the OrthoShoes Family. We truly appreciate your trust and support, and we’re always here whenever you need us.
Warm regards,
The Ortho Shoes Team
Although the shoes didn't fit
Although the shoes didn't fit, Claire helped me through a solution. In the future, I will see if you have something I need that fits my needs. Oc
October 16, 2025
Unprompted review
Reply from Feya Footwear
Hi Linda,
Thank you so much for sharing your feedback! We’re really glad to hear that we were able to assist you and provide a helpful solution.
Even though the shoes didn’t fit this time, we truly appreciate your understanding and the chance to make things right. We’re looking forward to serving you again in the future - and helping you find the perfect fit next time!
Warm regards,
Ortho Shoes Solutions
Posture help too!
I just wanted my feet to not hurt but I felt them correcting my weird posture too! I figured I would just accept the discomfort from the odd way my body stands and walks but I can feel them trying to get my legs and hips into proper alignment! Great!
October 15, 2025
Unprompted review
Reply from Feya Footwear
Hi Ariel,
We’re so glad to hear this - thank you for sharing your wonderful feedback!
It’s great to know that not only are your feet feeling better, but you’re also noticing improvements in your posture and alignment. That’s exactly what we aim for - lasting comfort and support that helps your whole body feel its best.
We truly appreciate you taking the time to share your experience and we’re so happy the shoes are making a positive difference for you!
Warm regards,
The OrthoeShoes Team
Struggles finding the correct kind of sneakers
When I ordered my shoes, I found out I got B1G1. Someone who is struggling to pay basic bills, got a great deal! I'm a type 1 diabetic and an amputee, i could never find decent sneakers to wear. I would get a pair of sneakers and live in the same pair for about 5-6 months, sometimes less. When I saw your ad I was like they may work on my foot. My rt foot (my real foot) is a size 9, but my prosthetic foot is a 9.5. I always have to buy a 10 just to get it on my left ft. That makes the right shoe too big and always falling off. When I received ORTHSHOES, I was instantly in love with them. I ordered a size 10 for both pair. I slipped into the right sneaker and absolutely loved everything about them. It fit my foot perfectly. Then I went to put the left sneaker on my fake foot, it didn't fit!! It was way too small for my prosthetic. I was extremely saddened that with both pairs, the left foot didn't fit. I can't wear either pair of my new sneakers! I can't order a bigger size, because then it definitely wouldn't fit my right foot at all. Right now I'm working on having my prosthetic rep order me a new foot in a s.aller size. I'll have to wait to see if my sneakers will fit my new left foot. As a type 1 diabetic and an amputee, I'm always on the lookout for a decent pair of sneakers. When I came across your add, I was so excited, that I thought that i finally found the correct sneakers for me. They are extremely comfortable and surrounded my foot perfectly. The sneaker flexed and moved very comfortably on my foot as I walked, and even though it is 1 size too big for my right foot, it never slipped off, like traditional sneakers.
Thank you ORTHSHOES, for making a great pair of sneakers
Sincerely
Linda Daniello
September 3, 2025
Unprompted review
Reply from Feya Footwear
Hi Linda,
We’re so glad to hear your kind words - thank you for sharing your experience. It’s heartwarming to know that you found our shoes comfortable and supportive, especially given your challenges as a type 1 diabetic and amputee.
We understand your concern about the left shoe not fitting your prosthetic and truly admire your positive outlook as you work with your prosthetic rep. Your story reminds us why we’re passionate about creating shoes that bring comfort and confidence to every step.
Thank you again for trusting Ortho Shoes.
Warm regards,
The Ortho Shoes Team
I just received my sneakers and I have…
I just received my sneakers and I have to say I’m a bit disappointed they look like what I ordered but they don’t fit they are huge. I am a true to size 8.5 and the are swimming on me I have the laces pulled to where you can’t pull no more. It’s like id need a 7 or 7.5. Where are the sneakers made ? I can’t get a good feel on weather or not there going to help with my feet pain because there just way to big. What can you do for me ?
September 9, 2025
Unprompted review
Reply from Feya Footwear
Hi Jennifer,
We’re truly sorry to hear about your experience with your recent order, and we completely understand how disappointing it must feel to receive sneakers that don’t fit as expected.
We appreciate you taking the time to share your feedback on Trustpilot and for letting us know about the sizing issue. We actually responded to your email regarding this concern but haven’t received a reply yet - we just want to make sure you get the assistance you need.
Please check your inbox (and spam/junk folder just in case) for our message so we can help you with the best resolution, whether that’s a replacement or another suitable option.
Your comfort is very important to us, and we’d love the chance to make this right for you.
Warm regards,
The Ortho Shoes Team
I would just like to say first I love…
I would just like to say first I love the shoes everything about them is the truth. 2nd working the customer service team was beyond excellent you couldn't ask for a better team. I would recommend anyone to Ortho Shoes I promise you will not be disappointed.
August 25, 2025
Unprompted review
Reply from Feya Footwear
Hi Sylvia,
We’re so glad to hear that you’re loving your shoes and had such a positive experience with our customer service team! Your kind words truly mean a lot to us.
It’s always our goal to provide both comfort and support - not just through our shoes, but also through the care our team provides. Knowing that we met your expectations makes all our efforts worthwhile.
Thank you so much for recommending Ortho Shoes! We’re grateful for your trust and support, and we look forward to serving you again in the future.
Warm regards,
The Ortho Shoes Team
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