Ffordes Reviews 

238
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find products to be in superb condition, often described as pristine or even better than expected. The staff are consistently commended for their exceptional helpfulness, knowledge, and professional approach, making every interaction pleasant. Many people appreciate the efficient and super-fast delivery, with items arriving quickly and securely packaged. Reviewers consistently highlight the exemplary service, expressing high levels of trust in the company for both purchasing and selling equipment. Customers also find the items to be competitively priced and offer great value, often exceeding expectations in condition. This leads many to recommend the company highly and return for future needs.

What people talk about most

Product

Customers had positive experiences with product, frequently noting that items arrived in excellent, often... See more

Service

People report positive experiences with service, often highlighting the professional, efficient, and friendly... See more

Staff

Consumers find staff to be positive, consistently praising their knowledge, friendliness, and helpfulness.... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising items for arriving in pristine,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have just taken delivery of a superb Canon 135mm f2.8 lens. It came wrapped in swathes of bubble-wrap and was thus extremely well protected. When unwrapped I found there was not a mark on it - absolut... See more

Company replied

Rated 5 out of 5 stars

I sent an email enquiry regarding lens advice & received a v friendly, prompt response with several options. I purchased a Canon EF 100-400 mm f/4:5-5.6L IS USM for an amazing price, delivered nex... See more

Company replied

Rated 5 out of 5 stars

Proof that independent locally owned businesses operating from proper shops and offering the personal touch can more than compete with the online giants. I was offered better trade-in terms on my o... See more

Company replied

Rated 5 out of 5 stars

I have purchased from Ffordes many times over the years buying both used items and new. I have also used their buying services, for part exchanges and more recently a commission sale. I find them ver... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(238)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have recently bought a Nikon F2S with…

I have recently bought a Nikon F2S with a Nikon 50mm F2 AI lens from Ffordes, and I must say that their customer service is second to none. I can and indeed will always most highly recommend them. They are (for me at least) the perfect Camera shop. I look forward to doing further business with them in the near future.

April 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Had been looking for my camera and found that Ffordes had it at the best price. Next day delivery arrived perfectly protected. Absolutely delighted.

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

The Best

A used Canon 6D arrived the day after I ordered it, another great purchase from the best place to buy second hand equipment from. This was my first mail order experience from Ffordes as I'm lucky enough to live a short car journey away and it lived up to all my expectations. Thanks Ffordes and Royal Mail for the first class attention.

March 6, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent 2nd-hand lens

Ordered a Leica lens just ahead of Christmas - arrived quickly as described in lovely condition.

On a previous case where I ordered a used Fuji and it was faulty they quickly and curteously refunded with no problems at all.

A camera dealer I'd use again.

January 2, 2021
Unprompted review
Rated 5 out of 5 stars

1st class camera store

Ffordes Photographic gear, is my go to camera store when looking for high quality cameras, over the years, I have bought several cameras from them, the staff are knowledgeable on cameras, their service is 1st class, would highly recommend them.

December 5, 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding service

I've used Ffordes to sell and buy equipment over a number of years. The service they provide is simply outstanding: knowledgeable, fair, efficient, honest and friendly. They are a pleasure to deal with. If you are considering using their services I would urge you not to hesitate. Totally trustworthy.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Ffordes - first for photography

Ffordes is the first place I look to for camera gear. It’s staff are knowledgeable and extremely helpful. They have kept going in difficult circumstances during COVID-19. Their responsiveness is amazing - I realised that I had missed something off my order and they managed to intercept it and add the item just as it was leaving to be shipped. You can’t do better as far as I am concerned.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Top class service and genuinely nice people

Having sold and bought many items through Ffordes I can’t speak highly enough of them. Great customer service, friendly and very knowledgeable staff. They are always happy to go the extra mile to ensure the customer is looked after, some may say old style customer service where the customer needs are paramount.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant experience for me

Brilliant experience for me. Staff at Ffordes are very welcoming and happy to answer any questions. Anything I asked of them the did for me (even negotiated on the price!). Was quite nervous perchasing a rare and expensive lens from the other side of the world, but it arrived today as described and in the order as expected. Will definatley shop again and would recommed these guys to anyone. Nice work Ffordes from a very satisfied customer.

Martin.

June 12, 2020
Unprompted review
Rated 5 out of 5 stars

Delt with Ffordes for years

Delt with Ffordes for years, always found them very helpful and prices are always keen. Only ever had one minor problem with a purchase which was resolved very quickly and in an extremely friendly manner. I always look at them first when buying or selling gear.

June 11, 2020
Unprompted review
Rated 5 out of 5 stars

I made an order for a used battery grip…

I made an order for a used battery grip but due to a glitch I got an email to say ordered but not so. On the first opportunity Ffordes phoned me to say that the payment had not gone through. So dropping everything I reordered said battery grip as it was now back on their site for anyone to buy. But luck was on my side and I got it and had another confirmation to say so and payment had gone through. If I had not been available I could have missed my emails but due to the prompt service of Stevee at Ffordes all ended well with me getting my battery grip the following day. Fantastic service which is why they are my first go to site if I want something and usually am rewarded by their site and overall efficiency.

David Morgan

June 10, 2020
Unprompted review
Rated 5 out of 5 stars

Delighted :-)

Required an additional Manfrotto 272 expanding background cross-bar for our new studio!

Located a used Manfrotto 272 online at Ffordes :-)
Very carefully packaged/protected + fast delivery!

Looks brand-new, seriously - delighted!
Thank you :-)

Kind regards,
Richard at The Photographic Art Company

April 30, 2020
Unprompted review
Rated 5 out of 5 stars

First rate all round

First rate company and first rate staff. Have bought many times and so long as I have the funds I hope to continue buying from them. Latest order I made a mistake but a quick call and it was sorted with no fuss or drama. Steve E and Alistair, hope that’s the right names, you were brilliant.

Equipment Has always been well described, often better than described, and always well packaged and promptly posted.

Thank you

March 21, 2020
Unprompted review
Rated 5 out of 5 stars

Terrific service

Terrific service - we took a collection of old cameras and equipment that had been in the loft for 25 years. We got a very fair valuation, and rapid payment. Can’t recommend too highly

March 20, 2020
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and knowledgeable…

Extremely helpful and knowledgeable staff. Nothing was too much trouble. Absolutely delighted with second hand purchase. Have used Ffordes many times and will very happily continue to do so.

February 8, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have bought a couple of used items from this store and the quality and customer service have always been excellent.

November 18, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look