Ffordes Reviews 

238
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find products to be in superb condition, often described as pristine or even better than expected. The staff are consistently commended for their exceptional helpfulness, knowledge, and professional approach, making every interaction pleasant. Many people appreciate the efficient and super-fast delivery, with items arriving quickly and securely packaged. Reviewers consistently highlight the exemplary service, expressing high levels of trust in the company for both purchasing and selling equipment. Customers also find the items to be competitively priced and offer great value, often exceeding expectations in condition. This leads many to recommend the company highly and return for future needs.

What people talk about most

Product

Customers had positive experiences with product, frequently noting that items arrived in excellent, often... See more

Service

People report positive experiences with service, often highlighting the professional, efficient, and friendly... See more

Staff

Consumers find staff to be positive, consistently praising their knowledge, friendliness, and helpfulness.... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising items for arriving in pristine,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have just taken delivery of a superb Canon 135mm f2.8 lens. It came wrapped in swathes of bubble-wrap and was thus extremely well protected. When unwrapped I found there was not a mark on it - absolut... See more

Company replied

Rated 5 out of 5 stars

I sent an email enquiry regarding lens advice & received a v friendly, prompt response with several options. I purchased a Canon EF 100-400 mm f/4:5-5.6L IS USM for an amazing price, delivered nex... See more

Company replied

Rated 5 out of 5 stars

Proof that independent locally owned businesses operating from proper shops and offering the personal touch can more than compete with the online giants. I was offered better trade-in terms on my o... See more

Company replied

Rated 5 out of 5 stars

I have purchased from Ffordes many times over the years buying both used items and new. I have also used their buying services, for part exchanges and more recently a commission sale. I find them ver... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(238)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An Excellent Buying Experience

I had been looking for a specific type of used DSLR for some time before I located exactly what I wanted on Ffordes’ website. My telephone call was picked up promptly by a human (!) and my few questions were answered most satisfactorily. I requested a day’s delay on delivery and once I had the tracking number I was able to see that my camera was on its way, delivered the day I had requested with everything that had been promised. All in all an excellent buying experience for a long sought after piece of equipment.

February 19, 2024
Unprompted review
Ffordes logo

Reply from Ffordes

Great to hear that you are loving our knowledge and service on used Digital SLR camera equipment, lucky you didn't call on Saturday, as all humans have left by then. Enjoy the new to you equipment and we hope to here ow you get on.

Rated 5 out of 5 stars

A battery charger emergency

I knew of Ffordes reputation because of Mark Littlejohn’s warm words about them, so finding myself on the Isle of Harris with a missing battery charger they were my first port of call for help. Excellent response, they found me a second hand universal charger that with the Heath Robinson addition of an old memory card to wedge the battery in place worked a treat. Posted straight away and all sorted. Simply brilliant - thank you!

February 19, 2024
Unprompted review
Ffordes logo

Reply from Ffordes

Sorry we didn't have the corrected Panasonic charger instock that you required but glad we had all watch Blue Peter as kids and were able to put something together for you, so at least you could charge the battery why on holiday. Enjoy your island holiday and hope you get great results.

Rated 5 out of 5 stars

Leica IIIF BD with 50mm Lens

I recently purchased a Leica IIIF BD Rangefinder 35mm Camera (circa 1951). As there are many pitfalls to purchasing a 75-year-old camera, I called & spoke with "John". I am by no means a photography "expert" - I consider myself, more of a "happy amateur". John took the time to not only answer all of my various questions but also, imparted his knowledge surrounding issues that were unknown to me. I was so impressed & reassured by this, I purchased the 50mm lens as well. If you are like me, a little lacking in the "knowledge department" & would appreciate honest & jargon-free answers, this is the shop for you. The camera arrived the next day. Excellent service throughout & I wouldn't hesitate to both recommend & return as a customer.

February 16, 2024
Unprompted review
Ffordes logo

Reply from Ffordes

Great hear that you like our service and Knowledge here at Ffordes, its good to have a team that has this type of special information to help and guide customers, as Leica cameras can be a mine field if you don't have the knowledge, we are always happy to help. Enjoy and if we can help again, please don't hesitate to get in touch

Rated 5 out of 5 stars

Excellent Service!

Superb service, advice, price and quality assured when dealing with Ffordes. When my Canon 20D died Allister at Ffordes was able to supply me with a little used almost mint 500D body. Great advice and choice offered.

February 19, 2024
Unprompted review
Ffordes logo

Reply from Ffordes

Great to hear that you loved our service and knowledge about the Canon equipment, as well as the condition of our used equipment. Enjoy and if we can help again, just get in touch.

Rated 5 out of 5 stars

Excellent value and delivered quickly

Very, very happy to have been able to snaffle an Olympus laser dot sight, used, and at what is currently the steal price of £59 when used examples are making more than twice that on E-Bay

February 8, 2024
Unprompted review
Ffordes logo

Reply from Ffordes

Great to here that you love our used equipment service and everything was delivered in super quick time and the condition was better than expected and great value for money, eBay is not the best place to buy with over inflated pricing. Now enjoy.

Rated 5 out of 5 stars

Great Service

Item dispatched quickly and arrived exactly as described, well packed - great service and coms.

January 30, 2024
Unprompted review
Ffordes logo

Reply from Ffordes

Great to hear that you low Ffordes service, we always try to make sure our descriptions on used equipment are as close as possible, we are always reviewing the other company's that we work with to make sure they are upto the same standards.

Now Enoy you new kit.

Rated 1 out of 5 stars

Ordered a tripod off their web site

Ordered a tripod off their web site. Heard nothing for several day then phoned. They could not find the tripod in their shop. I had to pay another £10 for another tripod that they could find.
Why did they not let me know of these problems? I had to phone up. Not good customer service.

December 29, 2023
Unprompted review
Ffordes logo

Reply from Ffordes

Really Sorry to read your review Peter and in all honesty, I can't help but agree with you, after looking over the details of your order. As you will see from other reviews listed, this is really not like us.

Looking into your order I'm afraid as we were closed from the 22nd to the 26th of December, we only picked up on your order from Christmas Eve on the 27th but due to staff illness & festive holidays we were running on half the staff, not that this should be an excuse. I can only apologies that we didn't contact you sooner and given you better service.

I see that on contacting us, after a full search we did offer you a full refund or the choice of an upgrade to another set of tripod legs at £49, which weren't Ffordes own stock, so unable to offer a discount but we did automatically upgraded you to the correct postal service at no extra cost, They should arrive with you next week,

We hope that you will give us another chance one day in the future, so we can show you our normal service, for now we wish you well with your photography.

Rated 5 out of 5 stars

Sold my old DSLR kit in good time and at great prices

Recently Ffordes finished selling my Nikon camera equipment at the prices they said they could get for it. Even after they had taken their commission and collection charges I was still over £200 better off than I would have been if I had sold to a different but well known used and new camera trader.

Ffordes were easy to deal with and gave great instructions. They sold all 4 lenses and 1 body within 4 months despite them being cropped sensor DSLR technology which is falling from favour as new buyers tend to go mirrorless now.

As each sale happened their accounts team kept me up to date with the details of what sold and financial transfer to my account.

I thoroughly recommend Ffordes, a great team.

November 9, 2023
Unprompted review
Ffordes logo

Reply from Ffordes

Great to hear that you like the team effort Andrew, that goes into every item that we sell or help those to buy. Enjoy the return and hope to help you again soon.

Rated 5 out of 5 stars

Highly recommended

Highly recommended, been with them for many years. Honest, straightforward and efficient.

November 15, 2023
Unprompted review
Ffordes logo

Reply from Ffordes

Great to hear that you are still enjoying our service after all these years,

Rated 5 out of 5 stars

Trustworthy company & super quick delivery!

I was so hesitant about buying the 35mm lens as it was expensive and I was worried about purchasing it online, however, I had NOTHING to worry about. The lens arrived super quick, I even called them just for reassurance and they answered immediately. The product is even better than described, would 100% order from Ffordes again :)

October 27, 2023
Unprompted review
Ffordes logo

Reply from Ffordes

Great to hear that you love our service and the condition of the used equipment that we supply. Enjoy and we hope top see you again soon

Rated 5 out of 5 stars

Recommended by a retired pro…

Recommended by a retired pro photographer when asked about selling 2 cameras. Advice followed and I was very impressed with the polite and knowledgeable staff - thank you.
Cameras sold very quickly and money paid back very promptly.

September 1, 2023
Unprompted review
Ffordes logo

Reply from Ffordes

great to hear that you enjoyed the service that we give, always happy and take the hard work out of selling.

Rated 5 out of 5 stars

I have been a Ffordes customer for a…

I have been a Ffordes customer for a while and I am always impressed with the quality and prices of their used items. I recently bought an Olympus Zuiko 50mm f/1.8 lens from Ffordes to add to my growing Olympus kit and it was better in the flesh than the excellent product shots suggested. The price was very decent too. I shall return.

August 18, 2023
Unprompted review
Ffordes logo

Reply from Ffordes

Great to hear that you are still loving the quality of used equipment that we sell and the service. Keep enjoying your photography

Rated 5 out of 5 stars

A joy to deal with

I've been dealing with Ffordes for well over a decade now and the customer care and service has never been less that top notch. it's great to deal with staff who care so much about both product and customer. Ffordes embodies why real shops with real staff are relevant and vital in 2023. Here's hoping it's around for a long time to come.

August 21, 2023
Unprompted review
Ffordes logo

Reply from Ffordes

We are always happy to go that extra mile, just so you can get your equipment early before a big trip, Enjoy

Rated 5 out of 5 stars

Fantastic service + shoppng experience

Went to Ffordes yesterday to have a look at some binoculars. On top of lots of really helpful information and advice we were given a lengthy opportunity to thoroughly try out and compare numerous models. This wasn't going to be any sort of high value sale for them but even so the staff member listened carefully to our requirements and advised accordingly. He was very genourous with his time, we never felt rushed.
On top of all this, Ffordes price on the pair we finally chose was extremely competetive. We additionally received much useful camera advice and information even though we were clear we weren't planning to purchase anything in that line just at the moment. We left as very happy customers feeling that we'd been helped to make an informed choice and will certainly be returning when looking for photographic equipment in the future.

July 24, 2023
Unprompted review
Ffordes logo

Reply from Ffordes

Great to hear that you love our service and knowledge, its what Ffordes is all about, traditional values. Now enjoy your new equipment and we hope to see you again soon.

Rated 5 out of 5 stars

Ffantastic photographic

Fantastic company! Ordered a Fujifilm camera that was out of stock almost everywhere else, and it arrived the next working day! Perfect condition, fast delivery, thank you!

July 11, 2023
Unprompted review
Ffordes logo

Reply from Ffordes

Great to hear that you love the service that Ffordes gives, Enjoy your new camera and your photography.

Rated 5 out of 5 stars

I have used Ffordes many times over the…

I have used Ffordes many times over the last few years, I rarely post reviews but felt a review following the last encounter was one that is long overdue. I had been badly let down by another company who despite having received my deposit for a new lens did not, and could not fulfill the order. In desperation I called Ffordes who checked stock, and took my order at around 15:00. To my delight the lens was delivered at around 10:00 the next morning. Previously I have bought new and second hand items from Ffordes they have always been as described and service has been class leading. I cannot recommend them highly enough.

July 7, 2023
Unprompted review
Ffordes logo

Reply from Ffordes

Great to hear we were able to help you and with our quick delivery service you are now enjoying your new equipment.

We try our best to carry as much new stock as possible but if we are out of stock, always give customers realistic delivery dates.

Enjoy.

Rated 5 out of 5 stars

Highly trustworthy and responsible

I was nervous about buying the expensive lens that Ffordes had in stock given that it was an online purchase and I couldn't view the item first. I shouldn't have worried. Ffordes customer service was outstanding. The lens came in perfect shape (and packaging) ultra fast. Communications were excellent. All round a really great experience.

June 9, 2023
Unprompted review
Ffordes logo

Reply from Ffordes

Great to hear that you enjoyed the service that our team gave, we hope to help you again in the future, now get out there and enjoy that lens.

Rated 5 out of 5 stars

10/10 - Highly Recommend

I really needed a specific Sigma lens, just happened that Ffordes had it on their websites. Having never heard of this company before, I wasn't sure what to expect, but after I placed my order the service I received was outstanding. Customer service was top-level, and the delivery and lens was exactly as described. Now, I can confidently say that I'll come again!

May 17, 2023
Unprompted review
Ffordes logo

Reply from Ffordes

Great to hear that you loved our service and that you are now enjoying your new lens so quickly after ordering. Enjoy and thanks for giving us a shot.

Rated 5 out of 5 stars

Ffordes sold my Leica and got me a very…

Ffordes sold my Leica and got me a very fair deal, they are knowledgeable, efficient and very pleasant to deal with. More recently I rang them from overseas for advice on my new digital camera, they were so helpful and patient and solved problems that were way beyond me. Highly recommended.
Tim Reid

April 21, 2023
Unprompted review
Ffordes logo

Reply from Ffordes

Great to hear you like our service, we are always happy to help.

Rated 5 out of 5 stars

A first class service

I placed an order for a Panasonic G9 and made a mistake regarding the lens within 2 minutes I was contacted by Steve who helped me choose the right lens and arranged the payment of the price difference and also managed to despatch that day

Ffordes provide a service second to none

April 20, 2023
Unprompted review
Ffordes logo

Reply from Ffordes

Great to hear that you like the personal service and knowledge that Ffordes staff give, Enjoy your new camera and your photography

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look