FH55 Hotels Reviews 81

No shampoo conditioner or soap, except on 7th 8th floor. No heat in late October. No internet connection for tv. No cell phone charging. Super bright bedroom lights no dimming option Dirty bathroom. No clean towels. Completly lacking on all counts. Dirty floors, etc!
Front desk does not care about travel groups!

FH55 Rome - From arriving at this hotel the customer reception desk was very poor. 1st day my wife used their hair drier and it nearly caught fire, smoked poured out and got extremely hot.I went straight to reception to complain and the guy just shrugged his shoulders. He picked up the hair dryer which burned his fingers. He just got another and did not offer any customer support service. I vocally advised this could have electrocuted my wife or had a fire in the room but nothing ? I had to leave the desk as otherwise my frustrations could have left myself in a position to regret.After long days sight seeing every day I had to keep going to reception for a room key to get into the room after getting to our room on the 6th floor ? On a couple of times house keeping took the key out in the A/C and had to again go to a very unhelpful reception desk.Advised to use the phone in the room and call house keeping ?Outside temperature that week was in the 32-35F so extremely hot days.Who said the customers service is key and always right,very, very poor service and would advise to avoid this hotel.They need to work on customer service as reception and house keeping was the worst we have ever experienced and we travel 4-5 times around Europe every year…..?

False advertising!
Advertising includes air conditioning and it was turned OFF! We were told by the mgr that the GOVERNMENT decides when to turn it off (not true we found out). Our room was hot and opening the window WOULD have been a feasible option IF we weren’t inundated with mosquitoes! I had at least a dozen bites. We did not have one night’s uninterrupted sleep. They gave us a table fan which was of little help. Why are we paying for amenities that didn’t exist?. Staff did their best (they were very good 4-5 stars), but mgr was unsympathetic and chilly.
This is a beautiful location with nice rooms, great staff, but our stay was completely ruined.

Really loved to stay in Grand Hotel Palatino (FH55). Nice hotelroom, great service and close to everything in Rome. The weather was just too extreme hot, but it was a great vacation. Cheers from Copenhagen :-)

Nice and friendly staff. Appropriate conference rooms (although some socket are not functioning).

Room keys are also an issue in some rooms, and the walls a bit thin, so you can hear a lot of the things going on in the neighbouring rooms.

Breakfast is nice, but there should be more options provided (e.g. warm milk, more variety of cheese, different meat products).

This was my first time at the FH55 Grand Mediterraneo Hotel. The staff were friendly and the hotel is very well located. I would return in the blink of an eye!

a very nice place. thew staff was more than willing to help us out. They even kept the lounge open an extra hour for our group.

Under the special circumstances everything was good - although the box breakfast was disappointing. We would probably have given a 5 if everything had been open...
Staff friendly and helpful.

It's very dificult to climb 5 steps with a heavy lugage to access the lounge.

Good place. Well located.