I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Fantastic products with support services to match. Our slight product issue could not have been better resolved. In a world where customer service is at best second rate, this is a company that really... See more
Company replied
Super fast shipping- cheaper than anywhere else! No other business was able to fast track my order but Freeman Hardy and Willis did it overnight! Massively pleased with this and will be ordering f... See more
Company replied
Takes a lot for me to give 5 stars as I dont do it lightly. First time on site so got a voucher for free delivery, happy days, ordered sandals at 5pm yesterday and they arrived before noon next today... See more
Company replied
Company details
Written by the company
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Contact info
Units F-G, GL2 4PH, Gloucestershire, United Kingdom
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4.0
Great
177 reviews
Replied to 47% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Very quick delivery of Birkenstock…
Very quick delivery of Birkenstock shoes, original ordered direct from Birkenstock but they cancelled my order thankfully 😂 as I paid a fraction of the price and got quicker delivery 🚚. Highly recommend
April 9, 2026
Unprompted review
Speedy delivery and good prices
March 25, 2026
Excellent product,one happy customer!
The items I wanted were competitively priced on your website so I ordered them from yourselves as they were the cheapest I could find for the exact product I desired. They arrived well within time of the estimated delivery. Product was excellent when received. One happy customer!
March 28, 2026
Great price
March 25, 2026
First order with this company and order…
First order with this company and order not received by me.
States delivered on 14.03.2026 and we were away on the 14th and 15th.
Return home and unable to locate the delivery.
Asked neighbours but nothing.
I contacted the company about this and asked for my money back due to non receipt of the order still waiting for a refund!
I will never use this company again nor recommend.
Really bad customer service!
March 16, 2026
Unprompted review
Good not received and no support
Having paid for next day delivery I still haven't received my boots after 5 days. The response to my enquiries keeps referring me to Royal Mail with no satisfaction regarding why I haven't received them. Very disappointing.
March 13, 2026
Unprompted review
Order was dispatched promptly
Order was dispatched promptly. Had to contact customer service due to a fault with the footwear - communication was swift and matter rectified quickly and easily. Would recommend.
March 5, 2026
Unprompted review
Delivered faulty shoes that creased on…
Delivered faulty shoes that creased on the first wear. A very large crease across the front not a small one. They mentioned the wear is normal but the shoes were only worn once when it happened. Clearly a quality and stitching issue in the shoes. Poor customer service. Probably would not order from them again also they don’t offer free returns which is a major drawback.
January 4, 2026
Unprompted review
Reply from Freeman Hardy and Willis
Dear Joseph,
We're sorry you experienced an issue with your shoes.
As mentioned on our email to you, unfortunately, leather shoes do crease with wear and this can't really be avoided, or considered a fault.
If you are unhappy with them you are more than welcome to return your shoes. We understand that return costs can be frustrating, and we truly appreciate your feedback.
If there’s anything else we can do to help, please don’t hesitate to contact our customer service team.
Team Freeman Hardy & Willis
Reply from Freeman Hardy and Willis
Dear Customer,
Thank you for taking the time to leave a review! We’re so glad you were happy with the service and the price!
Hope to see you again soon!
Team Freeman Hardy & Willis
Great service
I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply to my email with images of the damage and offered a full refund. Great service and I would be sure to repurchase other brand shoes from them in the future.
January 28, 2026
Unprompted review
Reply from Freeman Hardy and Willis
Dear Nicole,
Thanks so much for your lovely review! We're sorry you experienced an issue with your hush puppies boots, but we're glad our team could resolve it quickly for you.
We truly appreciate having you as a loyal customer and really value your understanding —it means a lot to us.
We can’t wait to serve you again in the future!
Team Freeman Hardy & Willis
ORDER FHWUK67917
This is my second order and after the first order and excellent service I decided to place another one.
Thanks you
January 5, 2026
Unprompted review
Reply from Freeman Hardy and Willis
Hi Kevin
Thanks for taking the time to leave this 5-star review! We're delighted to hear that you shopped again after having such a good experience with us!
We look forward to serving you again in the future!
Team Freeman Hardy and Willis
So delighted with this company
So delighted with this company! Ordered boots yesterday afternoon and they were half price compared to other larger sites. Arrived this morning, great service!
January 5, 2026
Unprompted review
Reply from Freeman Hardy and Willis
Dear Nicola,
Thank you so much for this 5-star review! We're thrilled that your experience with us was such a positive one.
We can't wait to serve you again.
Team Freeman Hardy & Willis
Still haven’t received my parcel after…
Still haven’t received my parcel after paying next day postage!
December 28, 2025
On time delivery, comfortable shoes
Shoes delivered on time and as expected from image. Skechers Arch Fit flip flops, very comfortable. Price was very good
December 27, 2025
Reply from Freeman Hardy and Willis
Dear Judith,
Thanks so much for the lovely review! We're delighted to hear the flip flops were comfortable and arrived quickly.
We really appreciate your support!
Team Freeman Hardy & Willis
Reply from Freeman Hardy and Willis
Dear Mrs Whitley,
Thank you for your 5 star review—we really appreciate your support!
Team Freeman Hardy & Willis
The company are great
The company are great. Extremely helpful when my parcel was 3 weeks late. Even refunded me the price I paid for next day delivery with out me asking . The sale prices are fantastic. This was my first time using this company I was on Google looking for wellies for my husband and came across a pair from there company with a fantastic price . But I do not have trust in there delivery company parcel force. And they do not use any other delivery company nso for this reason I will be extremely cautious shopping with them again . Sad as there prices are fantastic and when my husband wellies did arrive they were every thing he was looking for .
November 11, 2025
Unprompted review
Reply from Freeman Hardy and Willis
Dear Ian,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience you have experienced.
I'm glad our team were able to provide you with a refund for the delivery and that you did eventually receive your parcel. We do also offer Royal Mail delivery but will take your comments on board regarding our other delivery options.
If there’s anything else we can do to help, please don’t hesitate to contact our customer service team.
Team Freeman Hardy & Willis
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