Just once in a while you come across a really ‘good’ company. There was an error with our order and they completely owned it and rectified the issue immediately, Julie Bell was point of contact and ex... See more
Company replied
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Received good advice over the phone prior to order. Ordering was pain free and quick delivery. Had some fitment issues with pre-drilled holes in rails and fittings. Dry fit assembly of items couldn'... See more
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Top concrete step into our bowling club had become very polished with use over the years. Previous applications of grit-laden paint had worn away and in smooth bowling shoes in wet weather the step ha... See more
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We are a small charity in Shropshire where we have disabled children, young adults and adults with mental health issues. Because we are a farm, woods and large vegetable garden we have been able to we... See more
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Company details
Information provided by various external sources
FibreGrid are the Leading Supplier of GRP Grating, Structures and Anti Slip Products. We design, supply, fabricate and install.
Contact info
Unit 2, Civic Industrial Estate, CB98QP, Haverhill, United Kingdom
- 01440712722
- sales@fibregrid.com
- fibregrid.com
4.7
Excellent
362 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have not used product yet but from…
Have not used product yet but from ordering to receiving very quick impressive
May 3, 2020
Unprompted review
Reply from FibreGrid
Hi,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
Excellent product
Excellent product. Arrived as described. Manufactured well.
May 3, 2020
Unprompted review
Reply from FibreGrid
Hi Ian,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
Heavy duty block paving seal
I bought 10l for my drive and it gave a fantastic finish, much better that the Thompsons I used before and I thought that was very good. In fact my elderly neighbour was out for his 1 hour walk, saw my drive and I ordered another 10l for me to do his - got to pressure wash and sand it first though
May 2, 2020
Unprompted review
Reply from FibreGrid
Hi Alan,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
Great product
Great product, really fast delivery (next day) which I did not expect under the current circumstances
April 30, 2020
Unprompted review
Reply from FibreGrid
Hi Maria,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
Reply from FibreGrid
Hi Michael,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
Superb service
The service from Fibregrid has been superb with delivery in just a couple of days. The block paving sealant is very easy to apply - we used a watering can and brush to distribute more evenly. The finish is very good. Please bear in mind that the coverage stated in the specification is for guidance only - if your drive is old and porous like ours, you may need quite a bit more. The guys at Fibregrid are very helpful and will be able to offer you advice if you need it.
April 24, 2020
Unprompted review
Reply from FibreGrid
Hi Tracey,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
Reply from FibreGrid
Hi Stephen,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
Nice quick delivery
Nice quick delivery - OK 1 part was wrongly routed, but arrived the next day.
Superb - thanks...
April 19, 2020
Unprompted review
Reply from FibreGrid
Hi Rob,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
Out of stock
Out of stock, paid for it ssidvin stock and day of delivery they broke me oos and have to wait another 10 days
April 19, 2020
Unprompted review
Reply from FibreGrid
Hi Nigel,
We're sorry you felt our service deserved 2 stars. You placed the order late afternoon and we contacted you the following day to confirm you still wanted the order, along with the expected delivery dates as soon as we knew them.
We hope you will order with us again.
Thank you,
The FibreGrid Team
Very efficient service
Very efficient service, Product despatched on day of order, and arrived as promised
April 17, 2020
Unprompted review
Reply from FibreGrid
Hi John,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
One of the best
The current crisis has brought out the best and worst of many organisations. I’m pleased to say that FibreGrid are one of the best. Ordered during Easter Bank holiday and delivered on second working day afterward. Great service. Well done !
April 17, 2020
Unprompted review
Reply from FibreGrid
Hi Martin,
Thank you for leaving a really positive review for FibreGrid. We're trying our best during these uncertain times and we're so happy to hear you had a good experience with us. We hope to see you again soon!
Kind Regards,
The FibreGrid Team
Great service and excellent…
Great service and excellent communication, delivery as stated, no problems at all.
April 9, 2020
Unprompted review
Reply from FibreGrid
Hi Steven
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
Reply from FibreGrid
Hi William,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
Missing Items
Placed an order which was delivered well but open the box of clips and parts were missing. Two phone calls later......still nothing sorted to rectify.
February 27, 2020
Unprompted review
Reply from FibreGrid
Hi Chris,
Our order processing team sent out the new parts on an immediate morning delivery as soon you contacted us, and when we called you back we were told you were out of the office and left a message with reception, so it appears the message may not have been passed on.
We hope you are happy with how the situation has now been rectified, and hope you come back to us again soon.
Kind Regards,
The FibreGrid Team
Avoid at all costs, useless customer service
Ordered close to £4000 worth of GRP decking from this company, and whilst everything was being taken care of by the Southern branch (not that I was aware they have multiple branches) when the order was being processed it was by the Northern branch. Utter shambles!! Sample of GRP deck was sent out and approved, drawings issued by Fibregrid and order placed with monies up front. When the delivery was made the sheets were not cut or shaped, all the stair treads had been omitted along with nosing's and to top it all off it was the wrong colour! The company was being obstructive in issuing a refund and denied they had done anything wrong! Rude and uncooperative staff both to speak to and on lie via emails. If you do decide to use this shower of a company, make sure you keep all email correspondence and continuity of who you're dealing with as they are an absolute nightmare. You have been warned
February 17, 2020
Unprompted review
Quality Product
Product is as expected... Good quality. Good delivery time too!
January 23, 2020
Unprompted review
Reply from FibreGrid
Hi Rick,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
Simple ordering online
Simple ordering online, arrived on time as usual...
January 20, 2020
Unprompted review
Reply from FibreGrid
Hi Andrew,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
very good product and service
January 20, 2020
Unprompted review
Reply from FibreGrid
Hi,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
excellent service
excellent service, excellent product, would only have appreciated a call regarding expected delivery
January 17, 2020
Unprompted review
Reply from FibreGrid
Hi,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
Waffle boards from FibreGrid
I ordered a couple of waffle boards to use this winter for my van, and the boards arrived quickly and efficiently. The boards were of a decent quality, although I haven’t tried them yet as we have yet to see any snow down south this year. I would recommend FibreGrid from the experience I have had.
January 2, 2020
Unprompted review
Reply from FibreGrid
Hi,
Thank you for leaving a positive review for FibreGrid. We're happy to hear you had a good experience with us, and hope to see you again soon!
Kind Regards,
The FibreGrid Team
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