Fidelity Group Ltd. Reviews 451

Sileshan is always super helpful and quick with his work. Always patient and willing to explain problems we are having.

Our company had an issue with a broken phone, I called Fidelity and spoke to Steven. He helped to resolve the situation very efficiently and remained in constant contact with updates. Very polite gentleman!

Zunaid at Fidelity support understood the reported problem and sorted it out within 2 hours

Atif and Mohsin installed our internet today , fab job both, no mess and very nice 🙂

I have only been a customer of this company a month but I have always found employees friendly and helpful.
I would particularly like to thank Steven for his kind and patient help when I had teething issues with my telephone.
From my experience so far I think I have found a good company to deal with.

Steven from support at Fidelity Group was able to help me with my phone system issues very quickly and efficiently, and has made my day-to-day work environment a lot better.

It was a pleasure working with Skyla and the team.

Skyla was knowledgable, easy to talk with, and made the whole process so simple!

Going digital on my phone was an interesting experience and fairly simple once it was started. My thanks to Laura and Mary for helping me move to Voip and for keeping my landline number which was vitally important to me. Finally, thank you Zunaid for helping sort out why my old phone set up would not work on digital.
May I say IF you are thinking of going digital make sure your phone system inside your home is either DECT or VOIP, older landline phones will not work on digital.
Keep In Touch is the way I went for an easy route into digital phone service.

We had a broken cable on our company desk phone and a replacement cable was sent out very quickly. We got some updates vie e-mail, when to expect the delivery. Great service, thank you!

Had a little difficulty connecting my Phone service with the Internet Router, there were no instructions delivered with the Router, had to contact the Technical Help team and spoke to Steven who successfully talked me through the operation. Now up and running perfectly. Thank you Steven.

ALWAY VERY HELPFUL AND QUICK AND EFFICANT WOULD RECOMMEND

Recently had our new office phones set up with Kellagh. Absolutely no issues very knowledgeable with regards to the product and very helpful throughout the process with regular updates and advice. Would certainly recommend. Thanks, RCS.

Steven helped to resolve an issue I was having with Horizon and was very quick to respond and to troubleshoot what was going wrong and to follow up to make sure it was resolved successfully.

Atif SAleem was amazing and sorted the problem

Steven gave us a lot of patience and time over 2 days. he was courteous and understanding. In our 80s we should not have taken such a big jump in technology. We had Zzoomm Broad Ban at the same time. It has been cery stressful. I just hope we are over the worst!

I would say from the start to the finish, with the issue we had with our fibre, Sileshan has gone beyond to be helpful, keeping us updated as well as requesting for the repair daily. It is great to have a company that promises a great & professional service. well done to you!
Regards
Bill

Mohsin (Fidelity rep) was super efficient and answered any questions we had. He waited while the whole process went through to ensure that everything was working fully and that all the relevant features were understood. Great service from a genuinely nice person

Stephen was very helpful resetting passwords for our account.

Steven was extremely helpful and sorted the issue immediately. Communication was excellent confirming via email the issue had been dealt with.

Steven was extremely polite, very helpful and kept me updated throughout his sorting out our request.

This was excellent customer service, the issue was resolved very quickly and efficiently, despite my asking for two further amendments to the original request.

Thank you very much, Steven, a real pleasure dealing with you. :0)