Fidelity Group Ltd. Reviews 451

I had a wonderful experience with Steven, He was very welcoming and easy to communicate with. He resolved the issues very quicky, friendly nature with professional attitude.

Steven was very helpful and professional in the face of stress at our end. The problem was resolved easily.

Moshin the field engineer got us setup very quickly. Great help from Kyle also in the background organising everything for our 3CX phone system.

Dylan was extremely helpful and patient in finding and rectifying the root cause of the recording pause and resume functions not working.

Mohsin was extremely helpful when setting up the phones and internet and talking us through transferring calls.

Tristan definitely deserves the best review. My query was resolved quickly and effectively. Amazing customer service and great communication from his side, big thumbs up!

We have been using Fidelity for several years now. Great quality service and fantastic support. Highly recommended.

Issue fixed quickly and without any hassle. Cameron and Dane provided an excellent customer experience.

Steve was patient sorting out my phone problem after number transfer to hub.

Outstanding service from engineer Atif and provisioning agent Craine
Over 40 new phones fitted to upgrade our system, we had many demands and they had the patience, knowledge and professionalism to sort them all swiftly.
Highly recommended

Speedy service from Zunaid and fixed the issue promptly

Carl was nice and very easy to work along with. His support was amazing..

Over the past few weeks I have worked with the Fidelity team (Camron, Craine and Dane) to move from our old copper based telephony to VoIP.

Camron dealt with the sales process very professionally answering my many questions before we placed the order.

Craine provided excellent support and guidance throughout the preparation, deployment and implementation process and the transition the new VoIP telephony yesterday was extremely smooth, exceeding my expectations!

Dane called me today to independently follow-up on the implementation to ensure that I am completely satisfied and to ask if they could have done anything better. I honestly can't think of anything that could have been better.

If you need a VoIP solution then don't hesitate to contact Fidelity.

(views are my own and do not represent the views of my employer)

Fabulous Customer Service!! I have had a replacement phone and delt with a gentleman called Dylan, He was absolutely great! He went above and beyond to help me get my phone working properly.
Thank you very much for being so helpful and giving me great customer service!

Fast reliable support who know their customers. Both Craine and Tristan strive to make sure the problems are solved promptly with their extensive expertise.

Atif has been brilliant. He has been very helpful and has worked through every issue, finding the solutions to them all.

Craine has been excellent, he has been persistent supportive and did everything he could do to get the job done.

Well done Craine

Ravi Arora Director Multicultutal Richmond

I cannot recommend Carl enough. Helped immediately and responded to our immediate needs central to running our office.

Fidelity have installed new phones and lease line, wasn't straight forward, however everything is working. Thanks to Atif, Craine and Nikholai all is working.