Fidelity Group Ltd. Reviews 451

Stephen was very polite and also very helpful. His knowledge of my problem was first class and he was able to guide me through it very effectively. He was patient throughout the whole exercise which is essential in solving computer problems. A job well done!

Mohsin .fabulous guy ,credit to the firm . We have checked everything -a query with the alarm company on a different password . But very pleased with the work - and commitment to getting it to work .thank you . Erica

Dylan was extremely helpful in resolving our issue. He was calm, supportive and patient whilst supporting a technophobe to get our phone lines back online. Highly recoomend the service and especially Dylan.

Zunaid was of great help, he got me back up and running at home very quickly and efficiently. Thank you.

We had issues with our phones, were given new ones and unfortunately these had slight issues too, however Dylan Cherry was very informative and supportive and very prompt with his service to get the issues resolved.

Making the switch to digital was very straightforward with the help of our IT company and Kellagh at Fidelty. Would highly reccomend.

Steven assisted me when we needed to replace one of our handsets and connect them to our network. He was knowledgeable, patient and very helpful through all the steps and answered all of my questions.

Zenaida was very helpful getting my line working again.regards Sharon

Very helpful and support was good throughout my business installation.
Kassidy was brilliant with the phones.
Would recommend.
Thank you.

Carl was very quick and very helpful. Thank you!

Zuhaid called me and walked me through everything. I raised the issue yesterday and it was fixed the next day in the afternoon.

Great, friendly service!
Zunaid was helpful and responsive - would highly recommend!

Great service from Kassidy, was very helpful when setting up and after care has been excellent.

Big shout out to Kellagh Smith at Fidelity, absolutely wonderful help and excellent service wishing you all the best thanks from all at Seagull Fish & Chips Ltd Cannock

Good product & tech support - spoke to Dylan who got me all set up in no time! - Thank you

Many thanks to Carl for progressing the recent problem and resolving the problem quickly and efficiently. Carl kept me informed throughout the process snd explained what was to be expected. Always great to be able to speak to someone and resolve problems on a personal level.

Many thanks
Regards
Gary

Zunaid gave a speedy and professional service, no question issue was too hard and sorted all problems in a fast and professional manner, thank you

Tristan responded quickly and worked out what the issue was and solved it straight away. Really pleased as it was super annoyed and happy to have it fixed. Many thanks!

It took us several phone calls and emails to get our enquiry referred to the Technical Tea. Tristan was excellent and did get our personal answerphone connected, the problem had been getting them to smitch off their complimentary one. I've only given this Company a 3 rating because it has proven to be impossible to set up a Direct Debit with them either over the phone or by post. We explained that we don't set up anything via the internet and we were given the option to print off a Mandate and post it back. It was unclear where it should be returned to but we found an address for them and sent it back, however it was never received. We have had to pay two invoices now over the phone by card and still haven't received a Direct Debit Mandate by post which was promised two weeks ago. The Customer Services Staff of very polite and friendly, but this matter still hasn't been resolved.