Fidelity Auto Shipping Reviews 

Horrible service!! Driver was so rude !! He didn’t have any papers work for me!! And my truck get a den and told me I was not he’s problem and I know he did he’s not a professional

Above and beyond......full communication ... delivered ahead of projected time..... driver was extremely friendly and skilled at his job.... HIGHLY RECOMMENDED!!!!

A company very responsible and very strut excellent communicatio........hey raza Las recommend esta compania fidelity auto.son muy puntales y sobretodo muy amigables.exelente communication entre otra virtudes....y el precio no se diga comodo.agustable a tu comodidad

SHORT REVIEW: Was sketched with the idea of shipping my car period, but had to do it. Went with the most affordable quote, which happened to be Fidelity. It was delivered a day late, but I was okay with that. I would definitely use Fidelity again in the future.

LONG REVIEW: I did a lot of research before coming to the conclusion that there is too much conflicting information to find reliable information on auto shipping.

INITIAL RESEARCH: REVIEWS ARE ALL OVER THE PLACE FOR ALL AUTO TRANSPORT COMPANIES. My guess from all of the mixed reviews is that once everything gets set up, the delivery part is really up to the driver, so that part is a total crapshoot. If the driver screws up, ultimately you've got an issue with the driver (though Fidelity or whatever company you use will try to help out), and, based on reviews for ALL COMPANIES, this seems to happen somewhat frequently and seems like it would be very frustrating. Also, I think competition is tight and there may be some false good reviews and false bad reviews. A lot of web sites are sponsored by various shipping companies and (surprise) those web sites have great ratings for their sponsors; however, when you crosscheck BBB/Google/Yelp, etc., the reviews are all generally bad - FOR EVERY COMPANY. So what did I do? I went with the best bid, which happened to be Fidelity. Don't get me wrong, had I been able to distinguish an outstanding company I would have happily paid a premium for the peace of mind; however, there just was too much conflicting data and I thought, well, if I'm going to get screwed, I might as well spend as little as possible doing so.

HERE IS HOW AUTO TRANSPORT WORKS (to the best of my understanding): The shipping companies are the middle man between you and the person that picks up your car. The person that picks up your car could have an 18-wheeler (I assume); could be a pickup with a trailer (what happened for me); probably could be some other option too. The shipping companies charge a fee for setting it up. For Fidelity, the fee was $150 (it was cheapest fee by $50-100). Then you pay the driver the remainder (in cash or by money order). (This seemed very sketchy to me, but it's just how it's done). You can get all sorts of additional options for additional $ (e.g., transport in a closed carrier); but I just went for the "whatever you want to do to get it here" option. The only difference (as far as I could tell) between the companies you choose from is how much of a fee THEY are paid upfront - in other words, what premium you're paying them to be the middle man NOT the driver. The payout to the driver was consistent with every quote I received (I think I got six quotes total).

HERE'S MY EXPERIENCE WITH FIDELITY: I had my car shipped from Florida to Pennsylvania and the cost was $750, with $150 going to Fidelity and $600 going to the driver. Fidelity called me a couple of days ahead of time and stated that the driver wanted $50 (paid to Fidelity) for a fuel surcharge and $550 when he delivered. I paid the $50 and thought it was a little sketchy, but it turns out that it really wasn't - I think this is pretty standard practice.

The driver was supposed to pick it up, AT THE LATEST, on July 3. On the 2nd, I called my friend who was letting me keep it in front of her house and she said that my car was still there. I called Fidelity and they said the car was en route and would be delivered later that day. When I informed Fidelity that the car was still in Florida, they called the driver and then informed me that it would be picked up the night of the 2nd and delivered on the 3rd. At this point, I'm thinking I've made a mistake... I had made the drive a couple of days before and it's a solid 14 hour drive, so I'm thinking there's no way this guy is going to deliver it on the 3rd. Sure enough, on the 3rd the driver calls up and asks if it can be delivered on the 4th because by law he isn't allowed to drive any more and has to take a break. I said that's fine and he ended up meeting me early on the 4th. I paid him and he was super friendly and professional. No hiccups or any issues.

Interestingly it seemed like it was just a husband and wife company. He just had a truck and trailer with two cars (mine and another) and she was his passenger and handled the logistics.

Bottom line, I didn't really care when my car was delivered so I was fine about the timing. I'm giving four stars instead of five because it was late and could have been frustrating (but I was fine with it). If I had needed it, I think you'd be reading a one star review; however, I didn't and I was happy and everything went pretty smoothly.

Booking happened quickly but they convinced me to up the price to get the car moved more quickly. I’m not sure the extra $100 helped.

But, even worse, on delivery the driver removed my vehicle from the spot closest the truck and it smelled horribly of exhaust. A month later the car still has faint whiffs of engine exhaust which smells like cigarette smoke.

Great service. I hired another company who left me stranded without any options. I called back Fidelity and they got it done, thank you again for your help!!

I have used Fidelity Auto Shipping twice now for cross-country car shipping and have been pleased both times. The process is easy, the rates are affordable, car arrives on timely manner and without a scratch. Driver-client communication could be a little better, but overall a good experience. If you are able and willing to work with a 1-2 day window estimate, I would definitely recommend this company and make use of their services again as well.

Everything was set up perfect!!!! I really recommend this company to anyone who needs a hand !!!

The best at transport service ever. I was victim of movewheels auto transport victim they basically are a cheater company so they bailed on me last moment and then I contacted fidelity auto and they picked up my car in next 30 mins literally. It is the best, quick and very reliable company. Name of the person who helped me was, Odalys and she is the best.

the company provide very good service. the driver was on time and keep me update the time he will deliver my car

I have used Fidelity Auto Shipping several times transporting my cars to and from LA and FL to Texas and have never had any issues would highly recommend to anyone

I need your services again.

Everything worked as promised, no complaints. Will use them again.

The hood, roof and trunk of my car have been scraped as if by tree branches. The car was delivered to me at 10:15pm so it was dark and I did not notice right away. I am hoping the scrapes can be minimized with some compound when I get back to NY. I am not happy about this!

I was hoping I chose a reliable company to ship my car & I did. Price never changed, they came on day we agreed on & delivered on time. Driver was nice & stayed in contact with me. I would definitely use them again.

The vehicle was delivered on time as promised and no problems.

Company unable to meet the timeline quoted (delivered almost a month after originally quoted). Unable to meet the price quoted. I had to add money in addition to what was originally stated as the price. When asked for a refund, unable to refund 100% of the amount deposited.
I don't know if they're all this bad, but after working with this company, I pray to never have to use an Auto Transport company in the future.

Moved two vehicles from Laredo Tx to Seattle Wa.
Both trips had their logistics issues on my side and on every turn the personnel from Fidelity would help me out and solve it.
They follow up and do the best to get you exactly what you need and when you need it.
Definitely will recommend it and contract again.

I had purchased a car in North Carolina and needed to transport it to Florida. I did some research online and then found out a neighbor had used Fidelity Auto Shipping for his vehicles. He was very impressed so I decided to go with Fidelity.
True to my neighbors word Fidelity came through with my request. I thought they were priced fairly and they met my agreed upon schedule. The vehicle arrived on time and in perfect order.

Great customer service. I'm in the military and had to move with short notice. Fidelity was understanding and went above and beyond to get my vehicle shipped on the requested date. Which normally would have took a few days. By the time I made it to my destination my vehicle arrived shortly after, so no delay in my move. Definitely recommend this company. Thanks