Fietsoptimaal Reviews 119

Hi,

I recently bought a three wheel bike from your Budel shop and the product is delivered in a really short while to my address and we recently started to enjoy this nice product.

At the shop they interested with us in detail and we are very pleased with the service quality they had during our visit. Also we asked if they can do a small modification on the back trunk of bike and we are very suprized when we received the product, trunk was perfectly modified also a wooden plate was installed to let us daughter sit on it. We really appreciate your great support and customer service. Thank you very much.

Best regards
Ahmet Ferit Cosan

We bought a Qivelo cargo bike from this company. After riding the bike for 500 km, the bike's brakes failed, two of the three wheels of the bike made noise, the bike became unstable, and the electrical panel started showing errors. We applied to this service, we were informed that picking up the bike from home and return it will cost 100eur, they informed us that we can apply to the bicycle regulations in our city. We turned to the rule in our city, it turned out that the bike is defective from the factory and must be returned to the seller. We approached the seller to refund the bike or to have it replaced with a new one, but only then did we realize how opaque and not meeting quality standards this company is. We were informed that they can only repair bikes that are under warranty and we will have to pay for everything else ourselves, although in our case this company sold us bikes with defects from manifacturies. The company charged for all services performed, did not replace the bike and we had to pay for a DEFECTIVE BIKE. Be careful, don't fall into the traps. Also the service staff is very rude and unprofessional. It is unpleasant to communicate with customers, they do not seek a compromise and customers are not rude to them at all. I DO NOT ADVISE ANYONE TO BUY FROM THESE COMPANIES, you will regret it!!!!
and I want to add. They charged for the services, for the bike with defects, and in the end they sent a letter saying that if we don't pay the bill, the bike will not be returned to us. This is how the company works!!

They want just to sell products not to keep loyality customers!
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Management teem immediately responded to the comment and contacted us within 2 days. We found the solution which was constructive and good for both sides. Mr. Ali was very intelligent and understood our needs and frustrations.
After all, we are happy with the after sales customer service and the solutions we found. I really hope that it will help to build a better customer service for your company, which will lead to bigger sales.