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See what reviewers are saying

Rated 5 out of 5 stars

I've been running through the fiils product catalogue with wild abandon. My current favourite is the pomelo shampoo and conditioner. The pomelo transmogrifies my bathroom into a full citrus orchard, b... See more

Rated 1 out of 5 stars

Very disappointed. Firstly the smell of the products was so strong, figured that didn’t matter as it was the bottles I was really after and I planned to refill the, at my local package free shop. The... See more

Company replied

Rated 5 out of 5 stars

I was drawn to the site because of the eco element, which I am keen to embrace. I have tried shampoo and conditioner, hand wash and body wash and have to say I have been extremely impressed. The re... See more

Rated 5 out of 5 stars

Interestingly, I had been thinking and looking for something like this for sooo long! After being so shocked seeing all of those plastic bottles accumulated in my shower, I thought something has to ch... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier

Written by the company

At Fiils we’re always half full, never half empty. We believe that you don’t need to sacrifice your style or live in the woods to do your bit for the environment. Our refillable beauty products make it easier than that. Better still, our plastic free shampoo, conditioner, body wash and hand wash only contain eco-friendly, natural ingredients, so there’s no compromise on quality either. So put that guilt in the trash, your refill pack in the post, and keep doing your thing. Sulphate-free, synthetic-free, paraben-free, and definitely no testing on animals. Always vegan and carbon neutral; sustainable living is in your hands.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product for dry skin

Great product, been using the lemongrass body lotion for 2 months now. Skin is feeling hydrated and smooth. I have dry skin and was struggling to find a moisturiser that worked. This has, would recommend.

November 25, 2022
Unprompted review
Fiils logo

Reply from Fiils

So happy our products are working so well for you Amanda! Thanks for such a great review! ✨ Best Wishes, Team fiils x

Rated 5 out of 5 stars

Absolutely love Fiils

Absolutely love Fiils. The products are really lovely and the eco friendly packaging is great. Highly recommend.

June 10, 2022
Unprompted review
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Reply from Fiils

Love this 5⭐review Jacqui, so happy you're enjoying our eco products and service! Best Wishes Team fiils x

Rated 1 out of 5 stars

Greasy hair, clogged drain, delivery issues.

Reviewed when first received product, coming back to edit that the rose shampoo and conditioner have made my hair feel greasy and heavy even immediately after drying. Have just switched back to my old shampoo and conditioner and the problem has been solved immediately. Believe the product is also clogging my shower drain so yeah would not recommend at all. Also had awful delivery problems, waited over a month for my order.

November 12, 2022
Fiils logo

Reply from Fiils

Thanks for such a great review Jess. Super happy you're loving the products so far 😊. We're extremely sorry the delivery times were long, we did experience an out-of-stock due to demand and multiple Royal Mail strikes. It is not indicative of our usual delivery times. Best Wishes, Team fiils x

Rated 4 out of 5 stars

I initially ordered from Fiils because…I liked the bottles

I initially ordered from Fiils because I was looking for some body wash bottles for my new bathroom. I stumbled across Fiils and I’m so glad I did! Love the bottles; body wash and hand soap are gentle enough on my sensitive skin and smell divine.

April 13, 2022
Unprompted review
Fiils logo

Reply from Fiils

Love this review Luce! We hope you and your bathroom are enjoying the planet-friendly pamper! Best Wishes, Team fiils x

Rated 4 out of 5 stars

Lovely eco purchase

Great product and am enjoying it so far. Also love the way it looks in my bathroom. Unfortunately I did not receive the envelope needed to recycle the pouch but will be purchasing again (and hopefully receiving one then). Thanks

November 11, 2022
Fiils logo

Reply from Fiils

Thanks for your review! We're thrilled to hear you love your new climate-friendly hair care ✨
Best wishes,
Team fiils x

Rated 5 out of 5 stars

Lovely products

Lovely products, used body wash, shampoo & conditioner. Better than my own brand & worth the change.

November 9, 2022
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Reply from Fiils

So happy to hear you're loving our all-natural no nasties products, Claire! ✨
Best wishes,
Team fiils x

Rated 5 out of 5 stars

Fiils Travel Wash Bag and Containers

Was looking for a travel wash bag with 100ml containers. The products on Fiils website really caught my eye as being a bit different and attractive. The company’s communications were very good, the item was wonderful and the touches that went with the delivery made the purchase seem personal and as if you mattered to the company. Thoroughly recommend them.

October 28, 2022
Unprompted review
Fiils logo

Reply from Fiils

Sounds like you have amazing taste, Fiona! Thanks for your review ✨
Best wishes,
Team fiils x

Rated 5 out of 5 stars

Amazing service

Amazing service. Speedy delivery.

I really like the lemon grass shower gel. The quality is just whatI want.

November 1, 2022
Fiils logo

Reply from Fiils

Hi there Ivan, thank you for this! It's great to have you in the Fiils fam ✨
Best wishes,
Team fiils x

Rated 5 out of 5 stars

Great smells that the family love

Great smells that the family love. The shampoo doesn’t really ‘foam’, but that’s ok … likely because it doesn’t have additives that make it do this.

October 31, 2022
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Reply from Fiils

Thank you for sharing this lovely review, Claire ✨ Our eco-friendly shampoo creates a light foam instead of lathering up a storm, as our products only use natural, organic ingredients and no SLS (the chemical that makes standard shampoo all bubbly!)
Best wishes,
Team fiils x

Rated 5 out of 5 stars

Sustainable with a great price!

Fills produce great quality, sustainable products at a very reasonable price. The resuable bottles look great in my bathroom and work well so far. They also provide prepaid bags to return the packaging for proper recycling. I will certainly be reordering and switching to fills for my hair care products.

October 30, 2022
Fiils logo

Reply from Fiils

Hi Sarah, thanks for your kind words! So glad to hear your hair is loving the luxurious low-waste treatment that it deserves 💚
Best wishes,
Team fiils x

Rated 5 out of 5 stars

Beautiful bottles and great shampoo and…

Beautiful bottles and great shampoo and conditioner. Exceeded my expectations. Completely recommend.

October 27, 2022
Fiils logo

Reply from Fiils

What a lovely review, we're so pleased to hear you love our eco-friendly products 🌍 Welcome to the fiils fam!
Best wishes,
Team fiils x

Rated 5 out of 5 stars

Plastic free luxury

Fast delivery, circular plastic loop, fantastic products what's not to like?

October 15, 2022
Fiils logo

Reply from Fiils

Love this 5* review Jasbir! So happy to hear your locks are enjoying our planet-friendly pamper ✨
Best wishes,
Team fiils x

Rated 5 out of 5 stars

My expectations were absolutely blown…

My expectations were absolutely blown away by this. I was looking to buy sustainable hair products and have something that would leave my hair fresh feeling. The packaging on this is GORGEOUS. It was like opening a Christmas present. The bottles are beautiful and the products smell and feel amazing. It really exceeded my expectations and left me feeling like I had bought a luxury product.

October 18, 2022
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Reply from Fiils

LOVE this! We're so happy you found us, Elisabeth ✨ We’re glad that our sustainably stylish products have become your new haircare fix!
Best wishes,
Team fiils x

Rated 3 out of 5 stars

Love the idea of fiils, BUT

Love the idea of fiils, however I have purchased a few varieties (rosé shampoo, pomelo shampoo, rose conditioner and coconut conditioner). As yet I have not found the best combination for my teenage daughters hormonal hair. I wish they did sample/travel size pouches so finding a suitable combo would be cost effective as it is too expensive to try the full range to find the right combination.
I personally would also prefer the bottles to be available in a wider range of colour options and definitely in colours to match the product packaging for differentiation. As well as fragrance free options. The coconut and pomelo smell nice, but the rose is not a pleasant smell for a teenager.

September 12, 2022
Unprompted review
Fiils logo

Reply from Fiils

Hi Anna, thanks for taking time to leave us a review and we're happy you love the concept overall. Feel free to email us hello@fiils.co, as we may be able to help with some suggestions on shampoo/conditioner combinations for your daughter.
Best Wishes,
Team fiils x

Rated 5 out of 5 stars

3.... is the magic number....

I'm pleased I read the review to do a few washes - initially it wasn't working for my thick slightly over bleached hair but after wash 3 it has completely changed. My hair is feeling healthier, and so shiny! I bought the pomelo shampoo and coconut conditioner. When I run out, I'll try a different conditioner as I love the pomelo scent.

October 7, 2022
Fiils logo

Reply from Fiils

We're so happy our fiils formula works for your hair! Thank you for taking the time to leave a fantastic review ✨
Best wishes,
Team fiils x

Rated 5 out of 5 stars

Great environmentally friendly hair care

Great packaging and ability to send pack empties is a real plus! To ensure they get recycled properly. I love trying to use more sustainable and environmentally friendly products. They do sometimes, however, suffer on quality and not always fit for purpose. So far, using the shampoo and conditioner I am happy. My only as for development would be something a bit more capable of dealing with really thick hair as I have to use a higher quantity. The soap is good but quite thin in consistency. Overall really pleased

October 18, 2022
Fiils logo

Reply from Fiils

Hi Wendy, we're so glad to hear you're feeling good about our no-frills packaging! Thanks for leaving feedback for us 💚
Best Wishes,
Team fiils x

Rated 2 out of 5 stars

Really wanted to love Fiils products

Really wanted to love Fiils products. Love the packing is fully recyclable and the products are natural, however I have to use twice as much shampoo/conditioner than other brands and it does not feel quality on my hair. The shampoo pomelo also smells a lot like Calpol which I do not enjoy.

October 3, 2022
Fiils logo

Reply from Fiils

Hi Joanna, sorry to hear the product didn't work for you. Feel free to email us hello@fiils.co and we'd be happy to make some suggestions for you,
Best Wishes, Team fiils x

Rated 5 out of 5 stars

Perfect service

Great service & quick delivery. Perfect customer service for enquiries.

October 6, 2022
Fiils logo

Reply from Fiils

Thanks for the review and for backing the planet with your new refillable routine, Louise! 💚
Best Wishes,
Team fiils x

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