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See what reviewers are saying

Rated 5 out of 5 stars

I've been running through the fiils product catalogue with wild abandon. My current favourite is the pomelo shampoo and conditioner. The pomelo transmogrifies my bathroom into a full citrus orchard, b... See more

Rated 1 out of 5 stars

Very disappointed. Firstly the smell of the products was so strong, figured that didn’t matter as it was the bottles I was really after and I planned to refill the, at my local package free shop. The... See more

Company replied

Rated 5 out of 5 stars

I was drawn to the site because of the eco element, which I am keen to embrace. I have tried shampoo and conditioner, hand wash and body wash and have to say I have been extremely impressed. The re... See more

Rated 5 out of 5 stars

Interestingly, I had been thinking and looking for something like this for sooo long! After being so shocked seeing all of those plastic bottles accumulated in my shower, I thought something has to ch... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier

Written by the company

At Fiils we’re always half full, never half empty. We believe that you don’t need to sacrifice your style or live in the woods to do your bit for the environment. Our refillable beauty products make it easier than that. Better still, our plastic free shampoo, conditioner, body wash and hand wash only contain eco-friendly, natural ingredients, so there’s no compromise on quality either. So put that guilt in the trash, your refill pack in the post, and keep doing your thing. Sulphate-free, synthetic-free, paraben-free, and definitely no testing on animals. Always vegan and carbon neutral; sustainable living is in your hands.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

376 reviews

5-star
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3-star
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1-star

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Rated 5 out of 5 stars

Fiils is amazing!

Lovely product! I got the rose shampoo and conditioner, they smell beautiful and leave my hair feeling smooth and nourished. Extremely happy with the results. Easy to return for recycling. The metal bottles look so good, I got rose gold.

October 10, 2022
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Reply from Fiils

We LOVE this 5⭐️ review, Eloise! We're thrilled to hear that you love your new climate-friendly hair care! (ps: good call on the rose gold ✨)
Best Wishes,
Team fiils x

Rated 5 out of 5 stars

Amazing products

Amazing products, ordered coconut shampoo and conditioner, hair feels amazing!

October 8, 2022
Unprompted review
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Reply from Fiils

This is exactly what we like to hear - thank you so much for sharing, Martha! 💚
Best Wishes,
Team fiils x

Rated 4 out of 5 stars

Great product, quick delivery

The products are great. I purchased hand lotion, shampoo, conditioner, body wash - all smell beautiful. It's difficult to find a refill bags for some of the products (hand lotion for example). So I hope to be able to continue using Fills. My only worry is that with the rise in cost of living I may simply not be able to afford it in the future (£8 per pouch is pretty steep, if you compare it with a high street brands and prices).

September 28, 2022
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Reply from Fiils

Hi there! Thanks for your review, we appreciate your feedback ✨
We use premium ingredients and botanical extracts in our formulas, so they are more expensive than some on the market. However, a little goes a long way, so hopefully, you'll get many washes! :)
Best Wishes,
Team fiils x

Rated 5 out of 5 stars

Trying to reduce my plastic use

Trying to reduce my plastic use so have switched my hair products, I found a conditioner bar didn't help my hair so chose the hair conditioner that is refillable and have found this to be better for my hair. Quick delivery and so far happy with the product

September 21, 2022
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Reply from Fiils

We're so happy to have you in our Fiils fam, Zena! Thank you for your support 💚
Best wishes,
Team fiils x

Rated 5 out of 5 stars

I wish I’d discovered them before!

Genuinely organic products
Stunning refill bottles
Products smell and feel amazing on your skin
Great for the environment

September 21, 2022
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Reply from Fiils

Hi Nina! We're so pleased you love our planet-friendly packaging and products. Big thanks for the review! ✨
Best wishes,
Team fiils x

Rated 5 out of 5 stars

Recommendable products and service

Great products and sustainable service. If anything the body moisturiser could be more moisturising. But overall love it and often recommend fills to friends and family!

July 14, 2022
Unprompted review
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Reply from Fiils

Hi Kaity, we're so happy to have you on board! Here’s to becoming an environmental hero! ✨ Happy refilling 💚
Best wishes,
Team fiils x

Rated 5 out of 5 stars
Fiils logo

Reply from Fiils

This is music to our ears! 🎵💚 Thank you so much for this fab review, Kati. We're so happy that you've decided to try out our products and are enjoying them!
Best wishes,
Team fiils x

Rated 5 out of 5 stars

Lovely product

Lovely product, packaging, delivery and service.

Only feedback is on the bottles themselves. The wording of the contents of each bottle is small, so for guests it will be annoying for them to work out what is hand soap what is hand moisturiser! And the white pump doesn’t seem as stylish as the rest of the product. Would black plastic be better? Not sure!

Either way, what an excellent find and I am thrilled to have discovered a brand that delivers what I was looking for and didn’t think existed! The attention to detail has been excellent, I’m very fussy! ❤️ looking forward to coming back for more refills and hope even more gorgeous scents come over time too!

September 18, 2022
Unprompted review
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Reply from Fiils

We LOVE this 5⭐️ review, Michelle! So happy you're pleased with Fiils! We'll take your feedback on board with regards to the bottle. Thanks for joining the refillution and keep an eye out for fresh new scents coming your way 👀
Best wishes,
Team fiils x

Rated 2 out of 5 stars

Great mission but the product needs work…

I love everything that Fiils are doing and I hope they’re able to thrive! Unfortunately, the pomelo shampoo and conditioner aren’t for me - they have left my hair feeling both rough and greasy at the same time. I’ll keep my eye out for product updates, for now I’ll have to look for an alternative.

August 19, 2022
Unprompted review
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Reply from Fiils

Hi Lesley, thanks for taking the time to write us this feedback. We're sorry to hear this particular formula didnt work, however, we do have a few other formulas that may work better for you. Are you able to email us: hello@fiils.co and we'll see how we can help? Best Wishes, Team fiils x

Rated 5 out of 5 stars

Great product

Great product. Love the bottle and the body cream is amazing!! We've tried all the expensive and normal body creams and this is the best! The quality is fantastic, it's thick and luxurious and smells delicious.

September 7, 2022
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Reply from Fiils

Loving this 5⭐ review Anne, glad to hear you're enjoying your planet friendly pamper! Welcome to the fiils fam, Best Wishes, Team fiils x

Rated 4 out of 5 stars

YES to Fiils for the environment!!!

Fiils is an amazing, innovative brand that is doing wonderful things for the environment! The packaging is great and the body wash and body lotion smell delicious. My only issue would be that the lotion is very strong smelling and a bit overpowering - some more subtly fragranced options would be awesome. Also the body wash is not as foamy as I'd like but I think that is because it doesn't contain harmful sulfates :)

September 6, 2022
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Reply from Fiils

Thanks for such a lovely review on our service Steph, you're right on the bodywash, it does produce a more gentle lather due to lack of nasties! :) We'll take your feedback on board with regards to the lotion! Welcome to the fiils fam! Best Wishes, Team fiils x

Rated 5 out of 5 stars

PERFECT FORMULA❤️‍🔥

I ordered the rose shampoo and conditioner and it’s my favourite duo already, it smells beautiful and my hair feels so soft already within one wash, my scalp is usually quite sensitive but the fragrance isn’t too overpowering or strong but you can still smell it! i really recommend these products and i’m sure most people will love them💜

September 3, 2022
Unprompted review
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Reply from Fiils


We LOVE this 5⭐️ review Grace! We’re so happy that our newest formula addition ROSE to the occasion for you. 🌹 Our calming rose refills are definitely a must for soothing sensitive skin and we’re honoured to be your new self-care soulmate! Here’s to your sustainably shining strands!
Best wishes,
Team fiils x

Rated 5 out of 5 stars

Travel wash bag mini

Ordered the travel wash bag mini set for my holiday, arrived within the time stated, great little quality set and works great, very happy with my purchase, thank you!

September 1, 2022
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Reply from Fiils

We’re so honoured to be chosen for your holiday hair-care Charlotte! We hope you enjoy your hair-cation with some sun, sea and sustainability! Thank you for sharing this review and happy holidaying!💚
Best wishes,
Team fiils x

Rated 3 out of 5 stars

Not for me, this one

I chose the Lemongrass body lotion as I'm generally not so keen on Coconut and there was no other choice, but it is really too strong for me.
Maybe if there was an unscented version so I could add my own scent/essential oils I might try again.

September 1, 2022
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Reply from Fiils

Hi Sue, sorry to hear the Lotion doesn't work for you, we always love to hear feedback on how we can improve, and take this on board! Best Wishes, Team fiils x

Rated 5 out of 5 stars

Very pleased customer

My package came very quickly (even with the bank holiday weekend and Royal Mail strikes) and looks amazing. I used the lemongrass body wash for the first time today and it smells beautiful! The pack fit completely into the rose gold bottle. Very pleased and definitely would recommend

August 31, 2022
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Reply from Fiils

Thank you for sharing this 5⭐️review Rebecca! We couldn’t agree more, and we’re so glad you’re enjoying your new luxurious low-waste lemongrass lather for a lively start to your mornings! Our sustainably stylish refill bottles are definitely a show-stopper, if we do say so ourselves. Happy refilling and recycling!
Best wishes,
Team fiils x

Rated 5 out of 5 stars

I tried the shampoo and conditioner as…

I tried the shampoo and conditioner as I was looking for a greener alternative. So far I love it all! Gorgeous bottles on the side of the bath, lovely smelling products that are vegan, and free of all the nasties that dry my hair out. Lovely all round :)

August 28, 2022
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Reply from Fiils


Thank you for sharing this lovely 5 ⭐️ review Esther! We couldn’t be happier that our natural, no-nasties formulas could send your sandy strands packing! Welcome to our fiils fam and happy refilling. 💚
Best wishes,
Team fiils x

Rated 5 out of 5 stars

LOVE!

I decided to try Fills after developing an irritation to my usual haircare products, which I had been using for years. The Fills products look great, smell amazing and made my hair super soft. I was worried about the effects of switching to a more natural product but I can confirm my hair loves the products and best of all, no irritation. I LOVE that I’m not using plastic bottles any more and will definitely be a repeat customer.

August 27, 2022
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Reply from Fiils

We’re so glad that our soothing sustainable self-care has become your new skincare fix! We couldn’t agree more that our natural no-nasties scents are perfect for some plant-powered pampering. Welcome to our fiils fam!
Best wishes,
Team fiils x

Rated 5 out of 5 stars

What’s not to love?

Great customer service and fantastic product. My guests are loving the variety of smells and the super cool dispenser bottles at my boutique holiday lets. My only issue is, I need more refills! @mrsbutlerbrighton

August 24, 2022
Unprompted review
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Reply from Fiils

Our boujee bottles + your boutique b&b = sustainable soulmates. We’re so happy you and your guest are loving your new hair-cation. Thank you for sharing this 5⭐️review and happy refilling!
Best wishes,
Team fiils x

Rated 5 out of 5 stars

Greta shampoo and conditioner at a…

Greta shampoo and conditioner at a reasonable price with none of the added rubbish you get in store bought ones.

August 23, 2022
Unprompted review
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Reply from Fiils

Thank you so much for sharing this 5 ⭐️review Otis! Lovely to hear that your strands are enjoying our sustainable suds. We’re proud as pouch of our no nasties refill routine and we love to hear when our customers get a kick, and some plant-powered pampering, out of it too!
Best wishes,
Team fiils x

Rated 4 out of 5 stars

Lovely smelling refills!

Decided to give them a go as they are one of the few companies that do refillable lotions. So far going really well with the coconut handwash and lotion. The bottles are really lightweight and the packaging was the right amount. The lotion is light and moisturising without leaving a sticky residue. I plan to be getting some refills.

August 21, 2022
Unprompted review
Fiils logo

Reply from Fiils

Hi there! So lovely to hear that you’re as nutty for our coconut formula as we are! 🥥 If you like our suds-tastic sustainable skincare, then our coconut hair duo might just be the hair-cation your strands are craving. We’re so glad you’re hooked on your new responsible refill routine and welcome to our fiils fam!
Best wishes,
Team fiils x

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