I've been running through the fiils product catalogue with wild abandon. My current favourite is the pomelo shampoo and conditioner. The pomelo transmogrifies my bathroom into a full citrus orchard, b... See more
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Very disappointed. Firstly the smell of the products was so strong, figured that didn’t matter as it was the bottles I was really after and I planned to refill the, at my local package free shop. The... See more
Company replied
I was drawn to the site because of the eco element, which I am keen to embrace. I have tried shampoo and conditioner, hand wash and body wash and have to say I have been extremely impressed. The re... See more
Interestingly, I had been thinking and looking for something like this for sooo long! After being so shocked seeing all of those plastic bottles accumulated in my shower, I thought something has to ch... See more
Company replied
Company details
Written by the company
At Fiils we’re always half full, never half empty. We believe that you don’t need to sacrifice your style or live in the woods to do your bit for the environment. Our refillable beauty products make it easier than that. Better still, our plastic free shampoo, conditioner, body wash and hand wash only contain eco-friendly, natural ingredients, so there’s no compromise on quality either. So put that guilt in the trash, your refill pack in the post, and keep doing your thing. Sulphate-free, synthetic-free, paraben-free, and definitely no testing on animals. Always vegan and carbon neutral; sustainable living is in your hands.
Contact info
20-22 Wenlock Road, N1 7GU , London , United Kingdom
- hello@fiils.co
- fiils.co
Great quality products
Great quality product, very happy with the body wash and body lotion- yet to try the hair products. Arrived promptly
July 11, 2022
Reply from Fiils
Hi Soph! So lovely to hear that you’re enjoying your new no-nasties refill routine! Should your hair ever want some planet-friendly pampering we would love to be of assistance! Our ✨new ✨website can help you pick which formula is the best match for your hair type. Whether it's more oil-prone, needs some revitalising or just some luxurious low-waste lather we’ve got you covered!
Best wishes,
Team fiils x
Time to refiil with fiils!
I have been thinking about using Fiils for a while - suddenly the time was right. The ordering process was okay (if a little long winded) and the delivery was perfect- items arrived quickly, very well packaged and. I live the colour and feel of the bottles. The shower gel (Pomelo) smells lush, as does the coconut hair duo. I would recommend and plan on reordering when I need to.
July 10, 2022
Reply from Fiils
Welcome to our fiils fam Amy! So glad to hear you’re enjoying some planet-friendly pampering! We had some exciting news at fiils last week with the launch of our new website. Ideal for your reordering ease!
Best wishes,
Team fiils x
Reply from Fiils
Hi Sarah, thank you for sharing this 5* review! It’s always lovely to hear when our customers love their fiils experience.
Best wishes,
Team fiils x
I'm a scuba diver..
I'm a scuba diver... after an hours dive in the North Sea my hair still smells of coconut. That's a big thumbs up for me as I like to salt water test my hair products!
July 8, 2022
Reply from Fiils
Hi Ruth, what a lovely review! Saltwater never lies and neither do our sustainable products! So happy to hear you’re loving your new sustainable scent.
Best wishes,
Team fiils x
A great idea but ....
A great idea, unfortunately the shampoo and conditioner have made my usually "normal" hair extremely greasy. I used to hair wash twice a week, with Fiils it needs to be every other day. I won't be buying the refill.
July 2, 2022
Reply from Fiils
Hi Jacqueline, thanks for your review and sorry to hear the shampoo hasn't worked out for you. We've sent you an email :)
Best Wishes,
Team fiils x
First order from Fills and it did not…
First order from Fills and it did not disappoint. Love the bottles and the Pomelo shampoo and coconut body cream smells divine!
June 29, 2022
Reply from Fiils
Hi Debbie, welcome to the fills fam! We’re so glad to hear you’re loving your hair-cation! If you want some more eco-friendly exploring our lemongrass refills might be just the thing! 🍋🌾
Best Wishes
Team fiils x
Lovely quality and packaging.
June 27, 2022
Reply from Fiils
Hi Da, so happy to hear you’re enjoying our planet-friendly pampering!
Best Wishes
Team fiils x
Great service
Great service; arrived promptly (unlike a lot of other service/non-service I’ve been getting recently), fully recyclable packaging and items arrived in good condition. Clear information in the parcel - very pleased :)
June 24, 2022
Reply from Fiils
Love this Mandy! Thank you for sharing, we’re so glad you’re enjoying your new refill routine.
Best Wishes
Team fiils x
Satisfied customer
I have been using this company for a couple of years now (even before the relaunch. I have never been disappointed with neither the service or the product. Keep up the good work.
June 22, 2022
Reply from Fiils
Thank you so much for sharing this 5* review Janet! Sustainable scents and planet-friendly pampering are what we love here at fiils! 💚
Best Wishes
Team fiils x
Smells amazing!!!!!
I purchased two body lotions, coconut and lemongrass which both smell amazing. I love the silver Fils dispensers they look really stylish and so much nicer than a plastic single use bottle. Very happy with my purchase would highly recommend x x
June 20, 2022
Reply from Fiils
We think so too Anouska! Lovely to hear that you’re enjoying our all-natural no nasties scents!
Best Wishes
Team fiils x
Reply from Fiils
Thank you so much for sharing this 5* review! We couldn’t have put it better ourselves Ange! Sustainable scents and planet-friendly pampering are what we love here at fiils!
Best Wishes
Team fiils x
Winning with ethical and sustainable products!
First off, I am a big fan of any company doing sustainable and ethical things. Big fan! Now that being said, Fiils made the process of buying body wash from them incredibly easy. Their website is informative and easy to digest and within few days I had my two body wash/gels and a reusable bottle (that looks real nice). The order also came with a return bag, so I can send my empty refill bags to Fiils for recycling. If only every company was like these guys, really..
Furthermore, I've been in touch with their customer service a few times (no, nothing dramatic, all positive chats) and they're so efficient, proactive and wholesome. Plus, the two people I had chats with are name-sisters with two people I hold very dear.
June 17, 2022
Unprompted review
Reply from Fiils
We love this 5* review! So glad to hear your skin is loving the luxurious low-waste treatment that it deserves!
Best Wishes
Team fiils x
Good products smell lovely but I would…
Good products smell lovely but I would like more choice in the types of shampoo & conditioner something to properly combat itchy scalp and dandruff and a conditioner that really nourishes colour damaged hair.
June 16, 2022
Reply from Fiils
Hi Julie, thanks for such a lovely review and for the feedback! We have a launch in July and a launch later in the year that could be great for you! Keep an eye out on your email! 👀 Best Wishes, Team fiils x
Great products
Just purchase the pomolo shampoo and conditioner and really impressed, lovely scent and my hair feels lovely and soft and shiny. The bottles look great and the recycling scheme if so easy. Will be subscribing!
June 15, 2022
Unprompted review
Reply from Fiils
Hi Joanna, thanks for such a great review and hope you're enjoying your new sustainable strands! 😊 Best Wishes, Team fiils x
Reply from Fiils
Thanks for such a great review Marian! ⭐ We're glad you're enjoying our climate friendly products! Best Wishes, Team fiils x
This product damages your hair
I have curly hair,
Bought the lemongrass conditioner and it made me lose ALL of the volume of my hair, it became flat and 'damaged', i wouldnt be able to describe the feeling but it's the opposite of silky hair.
As well the smell was disgusting, too strong and not satisfying to use.
June 9, 2022
Reply from Fiils
Hi there, we're sorry you haven't had the best experience with our shampoo. The Lemongrass is for oiler hair types which is why it may not be suited for curly hair. We have two, soon three other formulas that may be better suited for you. Drop us an email hello@fiils.co and we can give some suggestions,
Best Wishes,
Team fiils
no complaints
I bought the travel set of bottles with the pumps and i have absolutely no complaints. Delivery was very quick and a pleasant experience.
June 7, 2022
Unprompted review
Reply from Fiils
Hi Holly thanks for such a great review! ✨ Glad to support you with your sustainable travel packing this summer! 🌞
Best Wishes
Team fiils x
Amazing product
Amazing product can't wait to see the results, smell gorgeous. I can't belive how doo they look, look forward to trying the other scents
June 6, 2022
Reply from Fiils
Hi Shannon, thanks for such a great review and choosing a forever bottle and refillable routine with us! ✨
Welcome to the fiils family!
Best Wishes,
Team fiils x
Amazing Service
Quick service, helpful customer service and amazing product…would definitely recommend and will use again!
June 5, 2022
Reply from Fiils
Hi Rebecca, thanks for such a lovely review! 😊We're so happy you're enjoying our planet friendly products and service! Welcome to the fiils family!
Best Wishes,
Team fiils x
Excellent service.
May 30, 2022
Reply from Fiils
Hi Ivan, thanks for the 5 ⭐review! Welcome to the fiils family! Best Wishes,
Team fiils x
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