fiitgshop.com Reviews 305

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Promised a good value and over delivered. I ordered custom hockey jerseys and held my breath waiting to see what arrived. Each item was perfect: style, color, size, stitching, logo, names, numbers,... See more

Company replied

Rated 1 out of 5 stars

ordered 2shits & paid in full. months ago. get notified that you want another payment equal to full price payment. then tell me you need to contact mfg to even see if what I ordered is possible to be... See more

Company replied

Rated 1 out of 5 stars

I am a returning customer having purchased over a dozen jerseys from footy shop. In my most recent order I purchased 10 baseball jerseys; pink & black. I had already purchased 10 of previously.... See more

Company replied

Rated 5 out of 5 stars

Very satisfied with my jerseys all my jerseys ..I've have ordered have came perfect. Quality is on point the stiching is nice very fast and easy to order ... shipping did not take long ... will defini... See more

Company replied

Company details

  1. Sportswear Store

Written by the company

We hope everyone can afford at least one piece of custom jersey apparel. and We hope you love what you've ordered! But just in case you're not 100% satisfied, pls give us a chance to make it right!


Contact info

3.6

Average

TrustScore 3.5 out of 5

305 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

It's worth the wait

It took a while to ship and there was no communication, but once I got a tracking number (about 5 weeks) it arrived quickly. The quality of the Jersey was very good I will order again. Hopefully they work on there customer service

July 1, 2022
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Reply from fiitgshop.com

Glad that you are satisfied with what you received and appreciate your feedback, Logan! We'll share it to our team so we can improve our products and service. Feel free to contact us if any more question at support@fiitgshop.com.

Rated 1 out of 5 stars

The font was different in the what I…

The font was different in the what I ordered. Also I ordered over 40 jerseys and the logo came out different in all of them

July 1, 2022
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Reply from fiitgshop.com

Hi Raymond,

Sorry about this unprofessionable experience, that is totally not what we want for you, can you send a photo of what you received for at support@fiitgshop.com, we will check for you about the problem asap to see if any mistake.
Again sorry for the inconvenience. We will keep an eye on your email

FiitgShop

Rated 5 out of 5 stars

10/10

This is the 3-4 time ordering from them and every time has been easy and products are fire!!!! Plus judy is so helpful 10/10

June 11, 2022
Unprompted review
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Reply from fiitgshop.com

Glad you're happy with your purchase, Renn. We strive to provide hight quality products, excellent customer service and appreciate you taking the time to share your feedback.
Welcome to reorder and wish long term cooperation. Shop here https://www.fiitgshop.com/ and feel free to contact us at support@fiitgshop.com if any question.

Rated 4 out of 5 stars

This shop has been great I have used…

This shop has been great I have used them constantly for 2 years. They have done nothing but get better and better and expanded there inventory. There inexpensive and great quality.

Thank You fiitgshop.

June 10, 2022
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Reply from fiitgshop.com

Glad to hear that you love it, Terrance. And thank you for sharing this with us! It means so much when our customers share their awesome experiences.
Do wish long term cooperation!

Rated 5 out of 5 stars

Awesome original gears.

Great gear.
I ordered 3 tops , 2 Grid Iron jerseys and a Base ball top, I recieved them in 3 weeks.
Very happy with sizes, quality and the styles.
They look great and love to wear them out.
Thanks for my original gears.

June 8, 2022
Unprompted review
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Reply from fiitgshop.com

Glad you're happy with your purchase, my friend. We strive to provide hight quality products, excellent customer service and appreciate you taking the time to share your feedback.
Welcome to reorder and wish long term cooperation. Shop here https://www.fiitgshop.com/ and feel free to contact us at support@fiitgshop.com if any question.

Rated 1 out of 5 stars

I still haven’t received my order it…

I still haven’t received my order it has been a month and a half. The order confirmation says to allow 10 days for processing and 8 to 10 business day for arrival 50 day later I sit here writing a review because I still don’t have the product I ordered. I would love to write a review about the product I received but I don’t know if I’ll ever receive it. Had I known it would take this long I would have went with a different company. Had I been informed that the shipment was going to take longer than expected. I would have been totally understanding. Will not order from this company again.

June 7, 2022
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Reply from fiitgshop.com

Hi Randy,

So sorry for the long delay, we are keeping an eye for you on the package and since it is on the way for a long time, we will remake the order for you
Again sorry for the inconvenience. We will keep an eye on the remaking order and email you new tracking number when finished

FiitgShop

Rated 5 out of 5 stars

I looked too good in my custom jersey

I looked too good in my custom jersey. 5 STARSSS

June 5, 2022
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Reply from fiitgshop.com

Glad that you are satisfied with what you received and appreciate your feedback, Goldie! Welcome to order again and feel free to contact us if any question at support@fiitgshop.com.

Rated 1 out of 5 stars

I ordered 6 shirts and my total was…

I ordered 6 shirts and my total was 176.00 when I received the package it was only 3 shirts in there so I emailed them about the remainder of the order ...she told me you only ordered 3 shirts ...so I said ok just refund the balance....she then tells me 3 shirts was 176...
So when I did the math it was only 108...
Never will i ever do business with company

June 3, 2022
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Reply from fiitgshop.com

Hi Tennille,

Sorry if any mistake and the bad experience, that is totally not what we want for you, but pls understand that we do custom items, each order is divided into two parts, the selected design and the corresponding customized content, so you did order 3 jerseys, not 6.

FiitgShop

Rated 1 out of 5 stars

Y’all suck I haven’t received my stuff…

Y’all suck I haven’t received my stuff yet

June 2, 2022
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Reply from fiitgshop.com

Hi Cherlyn,

So sorry for the long delay, we are keeping an eye for you on the package and since it is on the way for a long time, we will remake the order for you, is it ok?
Feel free to contact us at support@fiitgshop.com if any more question, we are willing to solve it for you.

FiitgShop

Rated 5 out of 5 stars

great

great! 5 stars!

June 2, 2022
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Reply from fiitgshop.com

Hi Charles, thank you of the 5-Star feedback! It means so much when our customers are satisfied with what they received.
Tock up on a coming summer wardrobe with your fave essentials up to 15% OFF. Shop here https://www.fiitgshop.com/

Rated 5 out of 5 stars

Excellent product

Excellent product. Timely delivery. Actually was better than I expected.

June 1, 2022
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Reply from fiitgshop.com

Glad you're happy with your purchase, Terence. We strive to provide hight quality products, excellent customer service and appreciate you taking the time to share your feedback.
Welcome to reorder and wish long term cooperation. Shop here https://www.fiitgshop.com/ and feel free to contact us at support@fiitgshop.com if any question.

Rated 4 out of 5 stars

One Small Problem

I liked my product but the letters on my shorts could have been bigger.

June 1, 2022
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Reply from fiitgshop.com

Glad that you are satisfied with what you received and appreciate your feedback, Jonathan! We'll share it to our team so we can improve our products and service.
And i think better you can contact with us before place the order or right after order placed, we can do mockup for you to make the letters bigger.Feel free to contact us if any more question at support@fiitgshop.com.

Rated 5 out of 5 stars

Amazing

I love these jerseys they feel good qualities amazing they always deliver

June 1, 2022
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Reply from fiitgshop.com

Glad to hear that you love the jerseys received, Deshawn. And thank you for sharing this with us! It means so much when our customers share their awesome experiences!

Rated 1 out of 5 stars

Never received my items

Never received my items it’s been 2 months nothing came

May 27, 2022
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Reply from fiitgshop.com

Hi Omar,

Sorry about the problem but when tracking, your package was delivered on 9th, Mar
https://t.17track.net/en#nums=AQ748211144CN
Can you pls check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed
Feel free to contact us at support@fiitgshop.com if still no more good news
Again sorry for the inconvenience. We will keep an eye on your email for to help you.

FiitgShop

Rated 5 out of 5 stars

Great customer service and product

Great customer service and product. Highly Recommended!!!!!

May 26, 2022
Unprompted review
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Reply from fiitgshop.com

Glad you're happy with your purchase, Linh. We strive to provide hight quality products, excellent customer service and appreciate you taking the time to share your feedback.
Welcome to reorder and wish long term cooperation. Shop here https://www.fiitgshop.com/ and feel free to contact us at support@fiitgshop.com if any question.

Rated 1 out of 5 stars

Stay away from this company,unless you…

Stay away from this company,unless you want to waste your money.i ordered hockey jersey .first of all its not a jersey for playing hockey,its more of the fans jersey, sleeves are not wide enough to wear this jersey on top of a elbow pads,second,the color is not even close to what I ordered,I ordered navy blue,and received a baby blue.and all this after I waited for a month instead of 10 days.
I regret about waisted time and money

May 21, 2022
Unprompted review
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Reply from fiitgshop.com

Hi Eduard,

Sorry about this unprofessionable experience, that is totally not what we want for you, by the way, you did order jersey in royal blue, not navy blue, can you pls check? And next time you can pls contact our custom service before or right after order placed, we will double confirm the details with you for sure no more mistake.
And 10 days is production time, you know we do custom items, not in stock products, it needs time for production before shipping, pls understand.
Again sorry for the inconvenience.

FiitgShop

Rated 5 out of 5 stars

Best customer service anyone could wish…

Best customer service anyone could wish for. Even after I messed up my original order, they were able to deliver exactly what I was trying to order after already starting my order process. Both items I ordered from Fiitgs wre very well made . I strongly recommend anyone looking for a personalize custom jersey !!

May 18, 2022
Unprompted review
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Reply from fiitgshop.com

Oh Benny, hearing that you had a great experience is all that we could hope for. We strive to provide hight quality products, excellent customer service as wish long term cooperation with you.
Welcome to order again https://www.fiitgshop.com/ and feel free to contact us at support@fiitgshop.com if any question in the future.

Rated 5 out of 5 stars

Amazing quality. Very quick service!

I had made a mistake and they were very kind and fast about fixing my order:)

The material is excellent and durable. If you are getting it as a gift the person receiving it is going to be very very pleased🖤 I highly recommend using this shop for custom jersey needs🤘🤘

May 9, 2022
Unprompted review
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Reply from fiitgshop.com

Hearing that you had a great experience is all that we could hope for. We strive to provide hight quality products, excellent customer service as wish long term cooperation with you.
By the way, check this link with new soccer jersey see if any interesting
https://www.fiitgshop.com/collections/soccer and feel free to contact us at support@fiitgshop.com if any question in the future.

Rated 1 out of 5 stars

My product took a month to come not…

My product took a month to come not 7-10 days like advertised and my hat was all bent up and not wearable at all (should get a refund) my shorts weren’t flattering either but I guess that’s what ya get

May 8, 2022
Unprompted review
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Reply from fiitgshop.com

Hi Damon,

Sorry about this unprofessionable experience, that is totally not what we want for you
You know we do custom items, not instock products, need about 10 business days for production before shipping(about 7-10 business days via USPS), hope you can understand.
Order if hurry, can email us to urge the production for you or change to expedited shipping next time, we are willing to do out best to let you fell satisfied about the purchase.
And can you send me the order number or contact us at support@fiitgshop.com about the problem or your order, are willing to solve it for you.
Again sorry for the inconvenience. We will keep an eye on your email for to help you.

FiitgShop

Rated 5 out of 5 stars

I love my custom jerseys great quality…

I love my custom jerseys great quality great stitching. I get compliments all the time about them and I have 6. 2 football 2 baseball 2 hockey and they customized them the exact way I wanted

May 6, 2022
Unprompted review
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Reply from fiitgshop.com

Glad that you are satisfied with what you received and appreciate your feedback, Kandee!
By the way, check this link with new soccer jersey see if any interesting
https://www.fiitgshop.com/collections/soccer and feel free to contact us at support@fiitgshop.com and welcome to order again :)

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