FIJI VACATIONS/ FIJI TRAVEL Reviews 

Poor communication and lack of attention to details

Fantastic Effort in helping us plan our honeymoon. Cheryl was wonderful throughout the entire planning process. highly recommend them.

So far so good! Even at a long distance booking. Won't be traveling until April.

Melissa has been great to work with. She has answered all our questions and has made my experience with Fiji Vacations a smooth process. Having never used a travel agency, i couldn't imagine it being any better than this experience has been.

Danny Stanly

The agents were great and very helpful. They booked us in an incredible resort. Answered every question. The only issue we had was that we have three kids. 9,12,15. They booked our seats in the exit row. Which was amazing for us adults but the kids couldn’t sit there. Before flight I did notice that this may be an issue. So I addressed it and was assured it’s fine with Fiji airlines. We paid an xtra $100 per seat to save those exit rows. When we got to airport and checked in they moved our little ones because we were told they were not permitted in exit row. That was frustrating to try and find seats close to us. That was the only complaint we have.

Melissa was so great. Kind, friendly, knowledgeable and efficient with our reservations. It's so refreshing to work with someone who knows Fiji traveling inside and out. She also was able to work out details on my mile accumulation that weren't really in her job responsibility, but I really appreciated!

Melissa was wonderful. So knowledgeable with all things Fiji! Especially since she has MANY years experience in Fiji due to her farthest business as well! Thanks for being so welcoming and making everything a smooth transition! 😊

Melissa is really knowledgeable and know her stuff! And she really tries to make it happen

Melissa was phenomenal to work with. She made everything so easy and took all the stress out of vacation planning. In addition to the ease of booking, she's incredibly knowledgable about the area and had great recommendations for things I wouldn't have even thought of, such as suggestions for ordering visits on the trip to make the most of transfers and experiences. Thank you!!

My stay in Fiji at Mana Island was nothing short of amazing! It’s a trip of a life time. I also was happy to meet the owner of Fiji Vacations and she is great, so helpful and kind! Thank you for an unforgettable and perfect vacation!!!

I found Fiji vacations online after having a terrible experience with another vacation company. Melissa and Caroline are the best! They know everything about every resort in Fiji. Caroline set up an amazing trip for us at two different resorts, we could not have been happier. Everything went went so smoothly from arrival greeting, transportation, resorts, it was a flawless experience.
I would never use another company!

I would never usually make a negative review towards a company unless I truly felt others should know about the experience. This past summer, I had the priviledge of traveling to Fiji with a friend of mine. I had worked with a travel agent at Fiji Vacations for my travel bookings (i.e flights & accomodations). Unfortunately, from the moment I booked, nothing was as I had hoped. My travel documents were supposed to have been finalized within the next few days, however, weeks later, I finally recieved my itinerary just days before I was to leave (I spent a few weeks prior to Fiji traveling Bali- since service is limited in these areas, I needed my finalized documents sent before leaving the US). It wasn't until I began flying that I came into more problems. As previously mentioned, prior to Fiji, I spent three weeks traveling around Bali. This only meant I had lots of luggage. The travel agent had informed me that I would be able to make my bags 23 kg. I was not informed that the 23 kg was the total weight for my bags, not the individual weight. Airlines abroad charge $15 per extra kg, unlike in the U.S where it is simply a $50 extra bag fee. My first flight's baggage from Bali to Fiji almost cost me $500 (USD). I had two more connections to go and knew that I would only have to continue paying these outrageous fees. The check-in assistant informed that my travel agent could have extended the weight to 40 kg total, however, because I had booked through a third party, I personally no longer could change the alloted weight on my account. The overall travel time was extremely stressful and overwhelming. Finally, I land in Fiji and my driver accomodations were great. There was someone waiting for us who immediately took us to our transfer. Our "resort" was called Blue Lagoon Beach Resort. Our travel agent did not inform us that our "room" was not a room at all, but a bed. Bathrooms and showers were communal, and meals were only open at certain hours of the day. Upon arrival, lunch had been closed down. However, after 20+ hours of traveling, we were starved. Unlike a typical hotel which would have been accomodating to our needs, the only thing we were offered by Blue Lagoon was a bag of chips that we would have to purchase (although we had already purchased the meal plan for that day). We left the resort immedialtely and found another resort nearby which we felt extremely comfortable, welcomed, and happy at. Despite our terrible experiences, we were never refunded for the our hotel stay. We lost a lot of money and did not receive kind responses from the travel agent. I can't help but feel as though our young age resulted is poorer treatment as a client. Rather than being apologetic, she was accusatory. I just don't believe that this is how business should be done. I wish the next travelers a great experience in Fiji! Thank you for hearing about my experience.

Excellent service. They took care of everything. We are looking forward to the trip!

I will be staying at Fiji Vacation Resorts in less than a week, which I am looking forward to so much. Their email correspondence has been excellent and I am so excited for my stay!

Had a great experience working with this company! Melissa was wonderful to work with! I informed her of an error on my ticket, and she was very responsive and fixed the error very promptly! I would recommend booking with Fiji Vacations if you are looking to visit the South Pacific!

Great Resource if traveling to Fiji!

Nothing but great things to say about Melissa and Fiji vacations!

So far awesome! Response times have been great and customer service is wonderful!

I was lucky enough to get Melissa Pomeroy as my travel agent for a recent trip to Fiji. She answered all my questions of detail about the resort, and once in a while, when necessary, contacted the resort directly to be sure of her accuracy. She enabled me to make my way easily through all the complicated paperwork, from passports to plane reservations, and more. What would have been daunting was turned into a simple process. She offered helpful advice when I was confronted with choices between alternatives I did not fully know. And all this was done in a friendly way, very different from many of the travel agents I have used in the past, such as the bored ones, rushed ones, the hard-sell ones, etc. All in all, as I told her once in hyperbole, I am ready to vote her better than perfect.