Wondershare filmora Reviews 

The software is okayish for beginners. The problem is they don't tell you that once you buy their annual subscription, you won't be able to use their video templates or pictures. You will have to pay an additional $20 monthly to use their features. It would be great if they told you about the additional cost, instead of getting you to buy their annual subscription, which doesn't give you a lot to work with in editing your videos. That seems like scam to me. It is so hard to trust anyone these days. They definitely lost my trust.

And maybe it is a great video editing software. But the fact that they don't tell you upfront about their hidden costs, just shatters their credibility!

Absolute scam!! Trash software with no support whatsoever. DO NOT DOWNLOAD!!!

I downloaded this crap program so I could screen record as it was recommended an a google search. I have the program installed on my laptop. I opened it & it updated to the latest version. I chose the screen record option. The screen record dialogue box opened. I started it. It counted down from 3, 2, 1, & started recording (supposedly). After I finished, I could not find my video anywhere & did not see anywhere to stop the screen recording. Thought I did something wrong. Tried again. Same result. Tried a 3rd time. Same result.
After wasting about 1 1/2 hours of my life, I tried to contact customer service. Got the number & called. They said it would be about a 5 minute wait. A little over 4 minutes into the call, a recorded voice came on & said no one was available to help me. The phone hung up. I called back several times but got the same recording telling me no one was available. I called from a different phone & got the original 5 minute wait recording. After a little over 4 minutes, I got the same no one is available recording. When I called back it went straight to the no one available crap.
This program is a total waste of time & there is no customer support. DO NOT DOWNLOAD!!!!!

In regards to Wondershare Filmora's reply. You were not willing to help me until I posted a negative review. Correct the issues & maybe you can assist another customer when they need it. I have uninstalled the program & have no further use for it. This is classic company not providing basic customer service but replying to a complaint to make it appear that they are doing everything they can to help. Nobody is fooled. Consumers see this type of tactic every day. Nice try but goodbye.

Thieves, nothing more. I cannot find any other word for their practises.

I did use the tool for one month because i needed to create a movie. But that is all. Of course on the purchase side there is no option to buy access only for 1 month. You have to make it a subscription.

As currently i don't need it any more (i don't create movies on daily bases. I just had one need) i've cancelled the subscription (i have notice today on my bank account that next payment was made)

I've asked the support for refund of the unused subscription. I had such situation multiple times with various suppliers (Amazon, Netflix and so on) and there was no issue. Those companies simply refunded me the unused period as clearly their business model is not about stealing money for service they will not provide (as customer doesn't want it)

Unfortunately this company has it upside down :) So no refund is possible. I will start chargeback procedure as clearly payment is valid only when the product/service was delivered. And the service will be not delivered as i don't want it.

problem fixed

Using the software for about a year now with no real issues. Encountered a bit of an upgrade problem after a computer change. Software performed as required but the program no longer received and installed any new software upgrades. Contacted customer support and was provided with a new download link with a newer software version. After installing the upgraded version automatic updates are being received and installed again. Thank You from KassDays for the support and quick resolution.

Filmora is a great editing software.
The customer service staff are also very attentive and patient in responding to questions.

Once I was able to talk with her things were great. She was kind, Knowledgeable and patient.
Problem was that I was on hold for 27 Minutes before I could reach her and that was not enjoyable.

Great program, professional features. It makes a lot of fun to create videos with surprising effects especially for amateur-users.

I have used this product for 4 years now and have been very happy with the service and guidance needed if there are any issues or questions I need to ask.
I love the product and have found it easy to use and regular updates keep my product up to date at all times with new features. Many of my family members have asked what is the name of the program you use and I will always endorse your product.....thankyou

I had a lost email and after tons of security passes I was able to restore it fairly quickly... thanks wondershare.

Friendly and professional support.
Recommendable.

I purchased a lifetime license, but if I update any more, a watermark appears, so I have to purchase the license again, and I was disappointed that there was no sound effects to use in the video.

The support team responded me very quickly and solved the problems. Their support went above and beyond my expectations! So I could purchase an annual licence with confidence.

The tech support, while not the easiest to get to a live support agent without a serial #, once I found the way, they were knowledgeable and quick to resolve my account information issues.

I’ve used Filmora since before it was called Filmora. I’ve been amazed by the improvements in the program over the years. Recently I’ve used the chat function to resolve questions or issues I’ve had. They will first direct you to the chat bot if your question can be answered that way. If not you can choose to chat with a live person. I really like the fact I can use the built in feature in Filmora which allows me to do a screen recording so I can show the keystrokes that led to my issue. On some of my questions they directed me to the correct way and on other questions they escalated my question and video to the development team so the problem could be resolved in the next release. The company seems very responsive to customer input. Over the years I’ve made several suggestions that have been incorporated into Filmora. One of these suggestions was the ability to type a location into the frame counter, that would then jump the playhead to that exact location. I give the company 5 stars for their product and the service I’ve received. They could be a little bit better in explaining new features. I spend a lot of time answering questions in various Facebook user groups. Mostly the frustration I see there is users are not clear on how to customize the program to their computer. The users seem more willing to blame Filmora rather than their own equipment. As new performance have been added to Filmora to take advantage in new hardware, older less capable computers will lag or crash. But the good thing is Wondershare has kept the program fully compatible with older computers. I’ve seen a number of the suggestions I’ve recommended to other users to keep the program compatible with older machines built into the installation of the program, like automatically testing the computer’s hardware so the installation is optimized for that specific machine. There are still workflows which can be done on machine with less memory to manage the making of a long or complicated project. Luckily Wondershare includes these tools in their program.

The software is incredible as most of you know. What really set it apart for me was the customer service. As someone new to making and editing videos, I had trouble setting things up and navigating what I needed. When I contacted the customer service they helped me resolve my issue quickly and gave me the tools necessary to be successful. I can’t recommend Wondershare enough. The customer service set them apart for me.

Hi
the software is very very easy to manage.
thanks for your great support when i have had a problem with re setting up my laptop.
siham

Cercavo un tool per una funzione in particolare, mi hanno suggerito Filmora ed effettivamente è ci che cercavo. Abbastanza intuitivo, forse migliorerei alcuni dettagli, ma tutto sommato, per l'utilizzo che ne faccio, per me è perfetto. A pochi giorni dall'acquisto ho avuto un problema a causa di un bug, l'assistenza è stata molto paziente, professionale e soprattutto costante: all'inizio li ho contattati via chat dove con molta pazienza ho spiegato e fatto tutto ciò che mi hanno consigliato. Poi, via mail, ci sono stati sempre continui aggiornamenti, fino alla risoluzione. L'assistenza è molto presente, e già vale solo questo per dare 5 stelle tutte meritate.

I was looking for a tool for a specific function for my videos, and someone suggested Filmora, which turned out to be exactly what I needed. It's pretty intuitive, though I might improve a few details, but overall, for my use, it's perfect. A few days after purchasing, I encountered an issue due to a bug. The support team was incredibly patient, professional, and, most importantly, consistent. Initially, I contacted them through chat, where I patiently explained and followed all their advice. Then, through email, there were constant updates until the issue was resolved. The support is very responsive, and that alone deserves a solid 5-star rating.