Wondershare filmora Reviews 

Filmora do one thing constantly- they try and sell you stuff. They took away the option to filter by free in the filters and effects which shows you how much they hate people like me who purchased a life time licence. It can't handle long timelines, it stutters and freezes regularly. It once crashed during export and lost hours of work. It constantly tries to sell you AI functionality even if you're not interested. It is such a constant pain to use and any interaction with their customer support is terrible. They are entirely focussed on ramming AI into everything rather than improving basic functionality. This is the worst company I've ever had the displeasure of working with. Without a doubt. I remember once they shut me off even though I have a life time licence. They then gave me some asset pack for free and then charged me for it after a month. And then when I complained, wouldn't refund me. Absolute con artists. Worst of the worst.
Any positive review on here is bought and paid for.

DO NOT try or download this software. I bought it on the 7 day trial but after four days they were saying i needed to pay the extra subscription of £17.99 every month. This isn't made clear on the website as it look like a tick box you need to tick if you want this as an extra. I have asked for a refund but this say i am outside their terms and conditions for a refund either though the offer a 30 day refunds. This is outside of consumers right if you are unhappy within the 30 days, so basically they are just scammers.

I’ve been using Filmora for over a month, and I feel completely scammed. I paid for the advanced plan expecting full access, but almost every useful template, effect, or asset is locked behind another paywall called “Creative Assets.”

Nowhere during purchase was it made clear that these weren’t included. It’s misleading and frustrating — I already paid, and yet I’m constantly hit with upgrade prompts and hidden fees. This isn’t just poor communication, it feels intentional.

I absolutely hate this “Creative Assets” trap. It ruined what could have been a decent editing experience. I will not recommend Filmora to anyone and regret investing in it.

Avoid it unless you’re okay with paying over and over again for things you thought you already bought.

Dear Jane,

Your continued refusal to escalate this matter is noted and unacceptable. I explicitly requested supervisor review due to deceptive interface design and refund policy contradictions. You ignored that request, violating basic customer service protocol.

Let me be clear:

Filmora’s interface intentionally integrates locked Creative Assets alongside free ones, without clear segregation or filtering. This creates a false impression of included features and repeatedly interrupts workflow with upsell prompts.
These limitations were not disclosed during purchase. The presence of locked assets is only revealed through trial-and-error, which constitutes interface manipulation and material omission.
Your refund policy claims to protect users from misleading product presentation. This case qualifies. Your refusal to acknowledge that is a deliberate misapplication of policy.
I used the software for less than 10 days and found it unsuitable due to these deceptive design choices. This is not a “change of mind”—it is a response to misrepresentation.

Since Wondershare has refused to resolve this internally, I will now proceed with:

Filing a chargeback under the Fair Credit Billing Act, citing deceptive presentation and refusal to honor refund terms
Submitting formal complaints to consumer protection authorities in my jurisdiction
Publishing a detailed account of this experience on Trustpilot, Reddit, and YouTube, including screenshots, refund correspondence, and a breakdown of Wondershare’s evasive tactics
This email serves as final notice. I will no longer engage with Wondershare support. Any further correspondence will be documented as part of my public and legal complaint.

I downloaded Filmora to test it, based on their 7-day money-back guarantee. I canceled and uninstalled the software within an hour, but was still charged.

I contacted support right away by email and phone. No response. Their support system is a joke — just a chatbot repeating “I do not understand your request.”

My refund request was denied with no explanation, even though I acted well within the trial period.

Be warned:

* Canceling the trial doesn’t stop the charge
* Support is non-existent
* Refunds are nearly impossible

I’ve now filed a dispute with my credit card company and submitted a complaint to the BBB.

Look elsewhere for video editing software that honors its trial policy and treats users fairly.

Be careful; do not accept 7 days trial for Filmora Creative Assets (Effects & Plug-ins) They will force you to add a payment method for $0, but after 7 days of trial, they will steal your money for the monthly subscription payment. Even though you never accepted and never subscribed, they also refuse the cancelation and refund!!!

Absolutely fraudulent business and software! Stay Away!

Horrible after-sales service. Gives us a go-around when trying to find live chat, which almost every company has nowadays. Spent half day browsing to conect with them and still seems impossible.

I purchased Filmora (Wondershare) several years ago, expecting lifetime access to its features as advertised at the time. Back then, the software included a range of transitions and assets that were clearly part of the original package. But over the years, Filmora has steadily removed or paywalled many of these core features.

Just recently, I was shocked to find that even basic transitions that were once free are now locked behind a subscription or additional payment. These aren’t new effects – they were always part of the basic toolkit I paid for. This kind of retroactive monetization feels dishonest and exploitative. It's frustrating to see a company chip away at the value of what was originally a one-time purchase.

What’s worse is that this change wasn’t clearly communicated. It’s a slow erosion of ownership, and it leaves a bad taste, especially for those of us who supported Filmora early on.

I’ll be switching to another video editor – one that respects its users and doesn't charge for the same things twice. If you’re considering Filmora, beware of their evolving paywalls and misleading "lifetime" terms.

Filmora is a good video software but unfortunately 98% are marked with a diamond icon, indicating they are paid, and the costs are quite high. It feels misleading to subscribers—why did we purchase the software if the majority of creative assets require additional payment? The subscription details are unclear. Does it include all effects, filters, music, sound effects, transitions, and stickers, or are these separate? It seems like producing a complete video with Filmora requires a significant additional investment.

SCAM!! Thought I was signing up for a 14-Day Free Trial, they charged me $70 instead. Went to ask the chatbot for help and it said they don't 14 day free trials although they advertised it.

ABSOLUTE SCAM! They advertise that you can make videos using AI in reality it is only a short 4 second useless mediocre clip. Misleading! Also they charge you more and more after you try to generate video. Requested refund- no reply yet.

They sent me a number of emails asking me to renew, then the emails changed to we are going to auto renew you - which i didn't spot, until they charged me, so I requested a refund because I didn't need the service anymore - through a bot who repeated lines to take about cancellations of auto renewals i.e "We will charge you through auto renew unless you cancel, even through you were unaware that this is what we planned to do & our policy is no refund for an auto renewal"! Most reputable companies will refund you if you don't need the service - but not this one, which I believe to be unethical!
This auto renewal scam has completely changed my relationship and trust of this company and products. Why do this - if people want to renew your services let them do it through choice not force!!!!!
AVOID this company a complete SCAM!!!!!

oh, I so wish I checked the reviews before using this scam of a product...
Absolute SCAM! They tell you to purchase something with a free 7-day trial, only for you to find out that you're being charged immediately. Tell me: what other application or product does that? And when you reach out to support, they try to justify it by pointing to their refund policy??? What kind of policy are you talking about when you've misled users from the start?
Just for context: I was using this for a volunteer project, and was planning to use the first watermark-free download, as the in-app guide clearly stated. After completing the project and already being tight on the submission deadline, I decided to purchase, trusting I could use the 7-day trial and cancel afterward. I was even planning to use this for my personal projects later on (on a purchased plan as it seemed to be quite easy to use and etc). Well, that's definitely not happening now, LOL.
Misleading users? ✅
Empathy or understanding from customer service? ❌

I’ll definitely find a better fit with honest pricing and transparent charges for my future projects.

DO NOT FALL FOR THIS COMPANIES BS! THEY ARE OUT OF HONG KONG. I HAD A 7 DAY TRIAL PEROID AND THEY CHARGED MY CARD BEFORE THE TRIAL PERIOD WAS OVER! I CALLED TO CANCEL DUE TO THEIR SOFTWARE NOT FUNCTIONING PROPERLY. IT IS A NIGHTMARE. THE VOICEOVERS DO NOT PRONOUNCE BASIC WORDS CORRECTLY. THE TIMELINE FREQUENTLY SHIFTS INTO SOMETHING UNRECOGNISABLE WITHOUT NOTICE. TO ADD INSULT; THE UNDUE KEY DOESN'T WORK WHEN IT RUINS THE PROJECT YOU SPENT TWO DAYS WORKING ON!!!! I AM A PROFESSIONAL DESIGNER AND EDITOR. I KNOW HOW TO USE THIS SOFTWARE. IT IS NOT WORTH YOUR TIME. FOUGHT WITH THEM FOR ALMOST TWO HOURS BETWEEN MY BANK AND THIS COMPANY TO PROCESS THE FRAUDULENT CHARGES. THEY TOLD ME THAT "THEY HAD TO TALK TO THEIR ENGINEERS TO SEE IF THEY WOULD ISSUE ME A REFUND" AND THAT "I HAD TO PROVE TO THEM THAT THEIR SOFTWARE DOESN'T WORK AS ADVERTISED"! :-O
SORRY, I DON'T NEED ANY REASON WHATSOEVER TO SAY I AM NOT INTERESTED!! I FELT LIKE I WAS ON THE STREET IN A THIRD WORLD COUNTRY TALKING TO THIEVES AND SHISTERS. THEY ARE UNSCRUPULOUSE. BE AWARE OF GIVING ANY OVERSEAS COMPANY YOUR BANKING INFORMATION. THEY HOLD TIGHT AND REFUSE TO GIVE IT UP, WITH THEIR UNBELIEVABLE EXUSES!!!! SHAME ON YOU!

Promises a seven day free trial but then, when it’s just about to start the trial it demands from the bank that a transaction for £52 pounds be authorised right away!!! Fortunately, I have a bank that needs every online transaction authorised. I thought it would want a £0 authorisation but no! The full 52 quid on day ONE of the “free trial”!
I don’t frankly care how good the app is if it uses scammy method to strip you out of your hard earned cash, without even asking you!!!!

i have used this and good and easy to edit

the watermark is too big a can not see the words i put
not helping not convenient for student i dont recommend this application to students too expensive for an average type application

An excellent editing tool, I've been using it for a few years now and I'm more than happy with my professional looking results. I've often spent many a happy hour using it. It's very easy to use with it's user friendly interface. There is loads of exciting stuff to play with.. music/stock footage/stickers etc.
My only grumble with filmora is that when it comes to editing vertical/portrait videos I use something else as I find it easier. Apart from that I love it.

I signed up for Filmore for 1 year. It was meant to be a small once off amount. They have been deducting amounts from my bank account for months. I cancelled my subscription, but still the payments went off on my card. I tried to contact them several times but was unsuccessful in reaching them. I eventually had to contact my bank to cancel my credit card after they have been deducting money from my card for 4 months.

I would definitely not recommend this product. When it works it is actually good, but I found that constant project stopping glitches would suddenly appear from nowhere, and the help you get is dreadful and time wasting. I uninstalled and reinstalled Filmora 3 times, on the instructions of the helpline, all for different glitches. The final glitch was the Audio Ducking not working. I told the helpline (which I am convinced is AI - I asked the question but never got a reply) that I cannot just keep reinstalling. It's a bigger issue. I was spending more time trying to fix issues (or work around to save time) problems then editing for my travel vlog, while on the road. Eventually help gave me instructions to send a compressed log to them. I followed instructions but the log did not automatically compress as it should have, but was repeatedly asked to redo the same thing. To cut a long story short, after weeks of this, I managed to get them what they wanted. The reply was that the technicians claim that the Audio Ducking is working , but I need to make some adjustments. I had already told the helpline that I had previously manipulated those same adjustments, but they did not help. The audio ducking is NOT working, you can hear it on my channel posts (I tried too refer help to that - no interest). I have now given up as I cannot waste more time with useless and time consuming help, and have started to use another program. I will write off the balance of my subscription, and given the time it took to get no help tells me I have absolutely no chance of even discussing a refund. Life is too short.