I purchased Filmora and used a feature that did not have a pink diamond which means its a free feature. however when i tried to export my project it wouldnt let me because i didnt have a subscription... See more
Company replied
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See what reviewers are saying
I have been using the filmora software for years. It has always been glitchy but for the reasonable subscription I have made do and made the best of a bad job. The new 'upgraded' software is a total n... See more
Company replied
Scam! They are refusing to give me a refund! Their software is a cheap piece of garbage. Please don’t spend your money on it. If you’ve had the same experience as me, let’s share this information on... See more
Company replied
Da qualche anno ho Filmora, e mi è capitato di dover contattare l'assistenza per delle piccole lacune incontrate durante l'uso del programma. Il servizio è stato sempre eccezionale, risolutivo, vel... See more
Company replied
Company details
Written by the company
Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert & edit videos, photos or PDF files, make photo slideshow etc.
Contact info
United States
- filmora.wondershare.net
1.6
Bad
516 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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biggest scam company ever!!!
biggest scam company ever!!!! I can't believe how stupid I am to have gotten trapped in this... their software is basically junk, with so many malfunctions and so many unexpected issues that make the software unusable, like preview quality turns junk, and you basically are unable to use the whole software because you can't tell it is the intended effect you need! and contact customer service, just like all other reviews said, they use all excuses to avoid a refund! There SHOULD be a class lawsuit against this SCAM company!!!!!!!!
March 20, 2026
Unprompted review
Reply from Wondershare filmora
Hello,
Thank you for sharing your feedback.
We are sorry to hear about your experience and understand your frustration regarding the software performance and support. This is not the experience we aim to provide.
We would like to have your case reviewed further to better understand the issues you encountered and see how we can assist you.
As the Trustpilot platform is not connected to our support system, we kindly ask you to contact our support team via online customer service or in-app feedback, and provide your account details or order information, so that we can investigate and follow up accordingly.
We truly value your feedback and hope to have the opportunity to assist you.
The student verification for…
The student verification for Wondershare Filmora did not work and the page failed to load, which forced me to purchase the full license instead. Despite reporting the issue immediately and providing a screenshot of the error, customer support refused to process a refund.
October 31, 2025
Unprompted review
Reply from Wondershare filmora
Hello,
Thank you for sharing your experience and for contacting Wondershare Customer Care.
We are sorry to hear about the issue you encountered with the student verification page when purchasing Wondershare Filmora. We understand how frustrating it can be when the page fails to load and causes inconvenience during the purchase process.
Since this comment section is mainly for website feedback and not connected to our customer support ticket system, our ability to investigate and handle account-specific cases here is limited. In order to review your case properly and provide further assistance, we kindly recommend contacting our customer support team directly through in-app feedback or live online chat.
Once you reach out through the official support channel, a ticket will be created and our support team will review your situation as soon as possible.
We truly appreciate your patience and hope the issue can be resolved quickly.
Wish you all the best.
worst editing app
it is lag, harm my computer anh i cant even delete it, so f annoying
March 12, 2026
Unprompted review
Reply from Wondershare filmora
Thank you for contacting Wondershare Customer Care.
We are sorry to hear that you are having lagging issues. We are happy to help you solve them.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
I have bought the software but really…
I have bought the software but really it's not worth the price. The features it presumably gives are.. well, like a chinese watch, not accurate, only "existing"...
I am not happy with the basic solutions this software is giving....
February 17, 2026
Unprompted review
Reply from Wondershare filmora
Hi there,
We’re very sorry to hear that you’re disappointed with the software and feel that it hasn’t delivered the value or accuracy you expected for the price. We understand how frustrating it is to invest in a product and then find that the features feel basic or not as effective as anticipated.
Please accept our sincere apologies for the negative experience. Your feedback is important to us, and we would like to better understand which specific features or results did not meet your expectations so we can review this properly.
Could you please share the email address associated with your purchase and your order details? With that information, we can locate your account and follow up further to see how we can assist you.
Reply from Wondershare filmora
Hello,
We are very sorry that your experience with our software was not satisfactory. To better understand your situation and assist you, could you please tell us what you disliked or if you encountered any problems while using it?
Your feedback is valuable and will allow us to improve our product and support.
Thank you in advance for your feedback.
They are a scam
They are a scam. You can never get refund from these guys even after you provide enough screen shots and example via emails on their tool malfunction . Their watermark tool did not work the way it is supposed to do and as per their policy they have to provide refund , but instead of doing it they waste your time in back and forth emails and finally to avoid giving refund the explanation they provided was the tool had limitations which was absurd. It was a simple watermark remover.
They do not have any confidence in their own products
Stay away from them . They are spammers. I did not even use the product for a week
December 30, 2025
Unprompted review
Reply from Wondershare filmora
Hello,
We’re very sorry to hear about your frustrating experience and appreciate you taking the time to share it. This is certainly not the experience we want any of our users to have.
To help us understand what went wrong and to follow up properly, could you please provide more details about the issues you faced with the watermark tool? Any additional information or examples will help us investigate and improve our support and product.
We truly value your feedback and hope to resolve this matter to your satisfaction.
BS App!!!! Don’t even try to download!
If I could pick - stars I would! This app is a scam and lies about the free trial subscription! I cancelled it within 3 minutes of it being downloaded because it charged me $49.99 and I requested my money back. It denied my requested and I am still in the 7 day money back guarantee time frame??? Trying to get ahold of anyone is void! When I go the the app developer it’s all in another language. So how am I supposed to get my money back? Someone please help me?!
December 26, 2025
Unprompted review
Reply from Wondershare filmora
Hello,
We’re very sorry to hear about your frustrating experience and apologize for the inconvenience with the free trial. This is certainly not the experience we want for our users.
To help us understand what happened and assist you properly, could you please provide more details about your purchase and the issue you encountered? This will allow us to investigate and follow up with a solution as quickly as possible.
We appreciate your feedback and hope to resolve this matter for you.
I’ve relied on this software for many…
I’ve relied on this software for many years, starting with projects for my graduate portfolio and continuing with content for my current channels. It has remained a useful part of my workflow over time. While it did experience crashes on an older laptop, performance has been much more stable on my desktop. Given that I often work with very large video files, those issues were understandable and not a major concern.
December 18, 2025
Unprompted review
Reply from Wondershare filmora
Dear customer,
Thank you for sharing your thoughts with us. We're passionate about creating intuitive video editing software that harnesses the power of AI to make content creation easier and more enjoyable.
Your feedback fuels our commitment to ongoing improvement and innovation.
Misleading information on the web
Misleading information on the web. It says cross platform but it's not for Mac and android. So I bought it also through mobile as well which should work. But they don't want to refund me the first subscription. That's frankly sad. How can they think they keep customers acting like that since day 1?
December 19, 2025
Unprompted review
Reply from Wondershare filmora
Hi there,
Thanks for contacting Wondershare Customer Care. Sorry to hear that you had a license issue.
We have created a ticket 5158638 for you and our staff will get in touch with you via e-mail soon by our official customer service.
Hope the problem will be solved soon.
SCAMMERS
Their website advertises a “Free 7-Day Trial,” but I was charged the full amount immediately upon signing up, without any notice that payment would be taken upfront. I have never seen any company offering 7 day free trial and charging customers upfront like this. Paypal doesn’t help in this case either, so very careful of this SCUM of a company robbing you of your hard earned money.
October 26, 2025
Unprompted review
Reply from Wondershare filmora
Hello,
Thank you for contacting Wondershare Customer Care. We are sorry to hear that you are having billing issues. We are happy to help you solve them.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible. Wish you all the best
Violates EU Consumer Rights – Beware!
I had an annual Filmora subscription automatically renewed. I requested a refund within 14 days, citing my EU statutory right of withdrawal (Directive 2011/83/EU). Wondershare refused, claiming “personal reasons” and pointing to their own refund policy. This ignores EU law, which protects consumers in the Netherlands and across the EU.
They are denying legal rights to force customers to pay for unwanted subscriptions. I cannot recommend this company to EU consumers — be aware, your statutory rights may be ignored.
December 18, 2025
Unprompted review
Reply from Wondershare filmora
Hi there,
Thanks for contacting Wondershare Customer Care. Sorry to hear that you have a refund issue.
We have created a ticket 5158632 for you and our staff will get in touch with you via e-mail soon by our official customer service.
Hope the problem will be solved soon.
Good partner of mine
Been using Filmora (Lifetime Plan) for more than 6 years now. It helped me complete my MA grad portfolio in 2019, and is still helping me create videos for my channels today. It used to crash quite frequently on my old laptop, but much stabler on my desktop now. Can't complain much about the crashes because that's what happens when my video files are huge.
Filmora has been a good partner of mine, and will continue to be.
December 10, 2025
Unprompted review
Reply from Wondershare filmora
Dear customer,
Thank you for sharing your thoughts with us. We're passionate about creating intuitive video editing software that harnesses the power of AI to make content creation easier and more enjoyable.
Your feedback fuels our commitment to ongoing improvement and innovation.
I bought a perpetual version only to…
I bought a perpetual version only to find out it's locked to Windows and doesn't work on Mac. WTF? I honestly expected it to be cross-platform. Super disappointing.
December 7, 2025
Unprompted review
Reply from Wondershare filmora
Hi there,
Thanks for contacting Wondershare Customer Care. Sorry to hear that you have a license issue.
We have created a ticket 5158615 for you and our staff will get in touch with you via e-mail soon by our official customer service.
Hope the problem will be solved soon.
scammers charging money promising a…
scammers charging money promising a free trial which is not free
November 27, 2025
Unprompted review
Reply from Wondershare filmora
Hello,
Thank you for contacting Wondershare Customer Care. We are sorry to hear that you are having renewal order issues. We are happy to help you solve them.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible. Wish you all the best
Not stable (frequent crashes). Annoying ads and in-app purchases.
Not stable (frequent crashes). Annoying ads even with paid version. Extorting money for every remotely decent transition or sticker. Likely won't be using Filmora for much longer, it just frustrates me.
October 31, 2025
Unprompted review
Reply from Wondershare filmora
Hi,
thank you for sharing your experience, and I'm sorry that crashes, ads and paid add-ons have made Filmora frustrating to work with.
On the crashes: if you send us a few details through the in-app Feedback channel — your Filmora version, operating system, what you were doing when it crashed, and a screenshot of the error if you have one — our team can investigate directly.
On the ads in the paid version and the pricing of transitions and stickers: these are concrete points, and we've recorded them for our product review. Clarity about what a license includes and what requires Creative Assets is something we want to get right.
If you'd like us to look at your account and what your license includes, please reach out via in-app Feedback or our online support, mention your Trustpilot review, and include your order details and a reachable email address in that private channel.
We'd hate to see you go and hope you'll give us the chance to make this right.
Best regards,
Your Wondershare Team
I subscribed because of all the new AI…
I subscribed because of all the new AI features. Unfortunately, you have to waste your credits to use them. Once they're up you have to buy more. NOT worth paying for a subscription, then additional credits, with so many FREE AI tools out there today that blow Filmora out of the water. Also, it's slow and hard to find transitions and effects. The final straw is customer support is NOTthe best. They're one of those companies that DO NOT refund your money, instead they just keep you hostage with continuous emails back and forth with NO resolution. Will I renew? NO WAY!
July 31, 2025
Unprompted review
I absolutely do not recommend Filmora…
I absolutely do not recommend Filmora to anyone. The software is full of bugs, crashes frequently in the middle of important projects, and customer support is basically non-existent. On top of that, many basic features are hidden behind extra paywalls, which is never made clear upfront. I purchased a subscription expecting a reliable editor, but all I got was wasted time and a lot of stress. There are far better options than Filmora out there—do not fall into the same trap.
September 15, 2025
Unprompted review
100% waste of money
I want using crack software previously, everything was working fine, after purchasing software, all ele,ments become premium and not able to use it, asking me to buy ever after bought software. Total waste of money.
Every they charged me for 1 month premium assets without informing me, and when I ask for refund , they just
September 1, 2025
Unprompted review
After two years of using this software…
After two years of using this software for my basic editing, I wish not to renew this year but struggling to cancel my subscription: one happened to forget the password so, upon reaching out to customer service, the realisation that AI has replaced people confirms one's decision to leave. The problem now is that the website should email a code to change the password of the account in order to access it, but the code is never sent. This is already material for Ombudsman, though I hope not to have to escalate it. Can any living person contact me please to sort this out in due course, before renewal day gets any closer? Many thanks.
September 7, 2025
Unprompted review
Easy and convenient to use
Easy and convenient to use, and also it makes our teaching more exciting by using this app
September 5, 2025
Unprompted review
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