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Filson Europe Reviews 

2,952
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 868 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and durability of the products, noting their robust construction and long-lasting nature. Many people also highlight the very fast and efficient delivery service, with orders often arriving quickly from Italy to various destinations. The overall service, from easy ordering to respectful packaging, contributes to a highly positive customer journey. However, some customers also noted inconsistencies with product sizing, finding items often run larger than expected or differ from standard sizing charts. This sometimes led to the inconvenience of reordering or incurring additional costs for returns and exchanges, impacting their overall satisfaction.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as perfect,... See more

Quality

People report positive experiences with quality, often describing products as having great quality, good... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and professionalism.... See more

Order

Customers had ambiguous experiences with order, with many praising the quick delivery and ease of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very fast service and good quality garment as always. Only point to note relates to sizing. This item comes in Regular and Super……and I am in the middle of both (44” chest and 6’2”). Went for the othe... See more

Rated 4 out of 5 stars

I have purchased different Filson products lately. A basecap, two hoodies, a pair of shorts. And I returned another pair of Shorts and a shirt. Sizes usually run large due to this being truly American... See more

Rated 4 out of 5 stars

Very quick delivery, originally ordered my normal size but item was to big so had to reorder the smaller size, I was suprised and disappointed that I had to pay an extra €15 euros !!

Rated 5 out of 5 stars

Very easy ordering and quick dispatch. Though trying to contact a human about sizing is not made easy.in all other brands I am a Large, I have the medium cruiser wool jacket which is perfect, I feel... See more


Company details

  1. Clothing Store
  2. Outdoor Clothing and Equipment Shop
  3. Vintage Clothing Store
  4. Western Apparel Store

Written by the company

The American Heritage Outerwear, Clothing, Bags & More. Creating unfailing goods since 1897. Filson is an American tradition, crafting apparel and bags that don't quit. Might as well have the best.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.4

All reviews

(2,952)

1,125 reviews in the last 12 months

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Rated 5 out of 5 stars

Another 5* experience

Another 5* experience. There is no Filson store in Ireland so we go to the online EU store and as expected sometimes, an item might not fit or suit perfectly. Filson offers an excellent return policy at very little cost with refunds very quickly. 100% recommended.

May 11, 2026
Rated 5 out of 5 stars

Very good quality

Very good quality, the jacket fits perfectly.
First I ordered the wrong size, I wasn’t sure beetween M or L. The return and refund was easy and fast, no complains on that point.
I recommand the product!

May 4, 2026
Rated 1 out of 5 stars

No response from customer services and…

No response from customer services and no contact nos available, will never buy direct from them

May 8, 2026
Filson Europe logo

Reply from Filson Europe

Hello Paul,

Thank you for sharing your feedback with us. We are sorry to hear about your experience. One of our operators has already contacted you directly to provide assistance and help resolve the situation as quickly as possible.

Filson.eu Customer Service

Rated 3 out of 5 stars

I love the brand, history, style, please address your quality issues I want to buy your profucets

To try to give a fair review, I’ll go with the positives first - fast and efficienct service, parcel received quickly, in good order and nicely presented. I love the Filson brand, style and history and have lots of the product. The negatives - the first jacket I received, washed once, according to manufacturers guidance and one of the back seams opened, the stitching was not finished properly. Contacted Filson, very quick response and jacket returned with efficient refund. Decided that I loved the fit of the jacket and style and that this must be a one off problem. Again the jacket was received quickly, nicely packaged and love the style. I have worn it now for two weeks, the dye comes out on my jeans, after my last experience, I decided to hand wash the jacket, but the dye still comes out on clothing. Today I decided to was on a quick wash to see if that would solve the dye issue - unfortunately, right at the top of the same seam as last time, the stitching is showing signs of not holding. Really sad, I love the fit, the style, the company, the material is strong as iron, but the stitching quality is just not there. There is no other jacket of this style by other companies, I have never had these issues before with this brand, I have products 20 years old, yet this jacket cannot survive one wash….

April 24, 2026
Filson Europe logo

Reply from Filson Europe

Hello Matthew,

Thank you for taking the time to share such detailed feedback. We are truly sorry to hear about the issues you experienced with the stitching and dye transfer, especially given your long-standing trust in our products. This is certainly not the experience we aim to deliver. We would also like to sincerely thank you for being a loyal customer over many years and for your continued appreciation of the Filson brand, its style, and heritage. Your support is greatly valued. Please be assured that our quality department has already reviewed the matter and taken appropriate action. We sincerely regret the inconvenience caused and appreciate you bringing this to our attention, as it helps us improve our products and standards.

Filson.eu Customer Service

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