Policy paid for towing with just a receipt. Reimbursement for repair require all kinds of extra proof of ownership and they only paid about half of the 30% owed on the bill. That was only $50 more tha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have not taken advantage of anything in my savers there aren't a lot of options for my demographics. Not really sure why I received a RYRE email I suppose it's just a review bomb campaign. Als... See more
Company replied
Membership plan came with free Telehealth calls and this was such a fantastic option to have. Super quick, have used them a couple times and made me realize it was even a better option than the provid... See more
Company replied
5/5 Stars! Amazing roadside, towed me as many times as I needed when my car broke down due to alternator issues. Unlimited tows and always quick and super helpful, kind staff. Definitely will be recom... See more
Company replied
Company details
Written by the company
FIMC is a trusted provider and servicer of membership plans that protect our customers from the most common expenses families encounter. In a perfect world, having a budget would be enough. But real life doesn’t work that way. Unexpected auto, home, family and healthcare events can happen at any time – and insurance doesn’t always cover the costs. Our benefits are designed for the moments when life gets all too real and you need someone to have your back. We’re a safety net that helps pay the expenses you didn’t plan on, so you can get on with the business of living. Whether it’s solutions for your home, auto, or pets we offer comprehensive benefits that can help save you money.
Contact info
P.O. Box 1299, 34236, Sarasota, United States
- 800-621-5287
- ServiceExperienceCenter@fimc.com
- fimc.com
3.9
Great
271 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Although I experienced difficulty with logging into website, once I managed to submit paperwork, there was no problem in obtaining fund recovery. Enjoyed it being bank deposited. Thank you.
Although I experienced difficulty reaching your website, once I obtained the required application to submit, FIMC processed it & I obtained appropriate refund deposited into my account (great treatment). My auto is working well; I am pleased and am grateful. Thank you.
July 29, 2024
Reply from FIMC
Lillie, Thank you for sharing your experience! We’re sorry to hear about the initial difficulty with logging into the website, but we’re glad that once you managed to submit the paperwork, everything went smoothly. It’s great to know that you enjoyed the convenience of having the claim payment deposited directly into your bank account. We’re also pleased to hear that your car is working well now. Your satisfaction is our top priority, and we appreciate your patience and understanding. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
Easy experience a quick response
Easy experience a quick response. They did everything that they said they would. In the end my repair cost me less in the long run. No charge for the towing which helped a lot.
April 19, 2024
Reply from FIMC
Peter, Thank you for sharing your positive experience! We’re delighted to hear that you had an easy and quick response, and that everything was handled as promised. It’s great to know that not being charged for tow service was helpful. Your satisfaction is our top priority. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
Reply from FIMC
Angela, Thank you for your feedback! We’re glad to hear that you haven’t had any issues with our service. Your satisfaction is important to us, and we’re here to ensure you continue to have a positive experience. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here to help!
FIMC made it so easy for me to apply…
FIMC made it so easy for me to apply for my Homeowners Insurance Dedcuctable refund online. I had my refund within a week of submitting documentation.
August 19, 2024
Reply from FIMC
Raymond, Thank you for sharing your experience! We’re thrilled to hear that you found the process of submitting your Homeowners Insurance Deductible Reimbursement claim easy and that you received your refund within a week. Your satisfaction is our top priority, and we’re glad we could assist you efficiently. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
Towing
I really love FIMC. everytime I need assistance they are always here to help. They’re very prompt, and customer service is always great. Thank you FIMC
August 27, 2024
Reply from FIMC
Tonesha, Thank you so much for your kind words! We’re thrilled to hear that you love FIMC and that our team has been prompt and helpful whenever you needed assistance. Your satisfaction is our top priority, and we’re always here to provide great customer service. If you ever need anything else, please don’t hesitate to reach out. Thank you for being a valued member!
Reply from FIMC
Dear Cedric, Thank you for your feedback! We’re glad to hear that you found our service satisfactory. We understand that asking a lot of questions can sometimes be overwhelming, but it’s our way of ensuring we provide the best possible assistance. If you have any further questions or need additional help, please don’t hesitate to reach out. We’re here to support you!
Reply from FIMC
Obe, Thank you for your kind words! We’re delighted to hear that you find our service prompt, reliable, and there when you need it. Your satisfaction is our top priority. If you ever need any further assistance or have more feedback, please don’t hesitate to reach out. We’re here to help!
When I called for a lock out
When I called for a lock out. I wasn't expecting ro wait 5 hours with a cancelation In between and still had to wait for another truck that didn't look like a tow truck. I believe that should've been stated to me to look for a regular pickup truck.
June 21, 2024
Reply from FIMC
Dear Germaine, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your lockout situation. We understand how frustrating this must have been for you. Your feedback is invaluable in helping us improve our services, and we will take the necessary steps to address these issues. Please feel free to call us at 800-621-5287 if you have any further concerns or if there is anything else we can do to assist you. We hope to have the opportunity to serve you better in the future.
Reply from FIMC
Michael, Thank you for your feedback! We’re delighted to hear that you find our service great. Your satisfaction is our top priority. If you ever need any further assistance or have more feedback, please don’t hesitate to reach out. We’re here to help!
I filed my claim on my last repair
I filed my claim on my last repair. It was fast easy and quick and I got my reimbursement direct deposited to my bank. This is a great product. I use this all the time for reimbursements on repairs, tows, discounts on daily outings. The list goes on and on. I saved booking my hotel through them. What I love more is that where ever my kids are, or whoever they are with, they are protected. Meaning broke down, they will come to them, accident, they are covered, it's amazing!!
May 12, 2024
Reply from FIMC
Melissa, Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you found the claim process fast, easy, and efficient, and that you appreciate the direct deposit feature. It’s fantastic to know that you’re making the most of our product for reimbursements, tows, discounts, and more. We’re especially glad to hear that you feel secure knowing your kids are protected no matter where they are. Your satisfaction and peace of mind are our top priorities. If you ever need any further assistance or have more feedback, please don’t hesitate to reach out. We’re here to help!
Reply from FIMC
Matthew, Thank you for your kind words! We’re delighted to hear that you find our service always helpful and quick. Your satisfaction is our top priority. If you ever need any further assistance or have more feedback, please don’t hesitate to reach out. We’re here to help!
Terrific service
Courteous customer service expeditious and accurate. Got my car towed the service they used was wonderful! Couldn't ask for better.
August 14, 2024
Reply from FIMC
Martha, Thank you for sharing your positive experience! We’re happy to hear that you found our customer service courteous, expeditious, and accurate. It’s great to know that the towing service met your expectations and that you couldn’t ask for better. Your satisfaction is our top priority. If you ever need any further assistance or have more feedback, please don’t hesitate to reach out. We’re here to help!
I simply just love your program
I simply just love your program, I've never come across a company that provides the service and benefits like yours. I feel very protected with this plan and so does my wife..it adds an extra value of peace of mind thats unmatched industry wide, Great product, Great Service, Great Benefits, it's simply a GREAT Plan for every family to have...Keep up the great work!!
June 29, 2024
Reply from FIMC
Kenneth, Thank you so much for your incredibly kind words! We’re thrilled to hear that you and your wife feel protected and have peace of mind with our plan. It’s wonderful to know that you find our service and benefits unmatched. Your satisfaction and security are our top priorities, and we’re committed to maintaining the high standards you’ve come to expect. If you ever need any further assistance, please don’t hesitate to reach out to us at 800-621-5287. We’re here to help!
Very easy to submit claim
Very easy to submit claim, and got reimbursed with no issues.
August 21, 2024
Reply from FIMC
Ralph, Thank you for sharing your experience! We’re glad to hear that you found the claim submission process easy and that you were reimbursed without any issues. Your satisfaction is important to us. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help
I’ve never received the checks
I’ve never received the checks on my reimbursement for the towing
August 29, 2024
Reply from FIMC
Hi Kevin, Thank you for bringing this to our attention. According to our records, we show that two claims were paid, one on 6/25/24 and another on 8/27/24. If you haven’t received the check from 6/25/24, please call us at 800-621-5287 so we can look into it. If it is for the 8/27/24 check, please allow some time for it to arrive by mail. We appreciate your patience and are committed to resolving this issue for you.
great customer service timely completion of repair
i liked the service i received job well done
May 20, 2024
Reply from FIMC
Dear Arlene, Thank you so much for your 5-star review! We’re thrilled to hear that you appreciated our service. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We look forward to serving you again in the future.
Reply from FIMC
Dear Crystal, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Our team always strives to provide the best service possible, and it's wonderful to know that we met your expectations. We look forward to helping you in the future.
Great everytime I need you guys
June 12, 2024
Reply from FIMC
Willona, Thank you so much for your 5-star review! We’re thrilled to hear that we’ve been able to consistently meet your needs. Your support is greatly appreciated, and we look forward to continuing to serve you in the future.
Reply from FIMC
Dear Harriet, Thank you so much for your 5-star review! We are thrilled to hear that you are satisfied with our products and their availability. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to serving you again soon.
Too many bugs, not enough discounts
The discounts rarely change, so I uninstalled the app. It was also glitchy and gave grey pop up errors saying it couldn't load the page, when it actually does. Using the website, you can't access the discounts at all. It says it's redirecting you to an external webpage, but doesn't go anywhere.
July 2, 2024
Reply from FIMC
Dear Megan, We’re sorry to hear about the technical issues you’ve encountered with our app and website. The experience you’ve described is not up to our standards, and we understand how frustrating it can be when technology doesn’t work as expected. We are constantly working to update our discounts and improve app functionality. Your feedback is crucial in helping us identify and fix these bugs. We would greatly appreciate the opportunity to investigate this further and ensure you can access all the discounts you deserve. Please reach out to us at 866-522-6232 so we can assist you directly. Thank you for bringing this to our attention. We hope to restore your confidence in our website and app.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.