Finance Advice Centre Reviews 378

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and dedication. Many people highlight the excellent customer service, noting that the team goes above and beyond to provide clear explanations, timely updates, and personalized support throughout the entire process. Reviewers frequently mention the smooth and stress-free service, appreciating the staff's ability to simplify complex situations and offer valuable advice. Consumers are particularly impressed with the prompt communication and the commitment shown by the advisors, making them feel supported and confident in their decisions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Customer service

Customers consistently report highly positive experiences with customer service. Reviewers frequently praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve used Steve twice for mortgages now, both times he has gone above and beyond in updating us, chasing relevant parties and giving general advice. We couldn’t be happier with the service he provide... See more

Rated 5 out of 5 stars

We have used Steve Hatton twice now for our house purchase and remortgage - steve is fantastic goes above and beyond and has worked miracles for us. He has got us mortgages that have been life changin... See more

Rated 5 out of 5 stars

Gary Smith has been absolutely fantastic! He came highly recommended by a friend, and we’re so glad we went with him. As first time buyers, the process can feel overwhelming and stressful, but Gary... See more

Rated 5 out of 5 stars

We were quite a complex case, but Garry handled everything with professionalism and persistence. From the start, he took the time to understand our situation in detail and kept us fully informed throu... See more


Company details

  1. Mortgage Broker

Written by the company

Whether you're looking for Whole of Market Mortgage Advice, Loan Advice or Insurance Advice, Finance Advice Centre guarantee to be your right choice!


Contact info

4.9

Excellent

TrustScore 5 out of 5

378 reviews

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Rated 5 out of 5 stars

Brilliant advisor - Garry Smith

Our advisor, Garry Smith has been excellent. He has spent years in the run up to our eventual move giving us helpful and insightful advice. We wouldn’t have been able to do it without him, and I recommend Garry to anyone who needs an advisor with a laser focus, and hugely in depth knowledge of the industry. He got us a great deal, and he was incredibly generous with the time and advice he gave to us.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Prabz

I just wanted to give a big shoutout to Prabz from the Finance Advice Centre! He was incredibly helpful and really went above and beyond to assist me with my issue. It's so refreshing to receive such great customer service, and I truly appreciate all of the time and effort Prabz put in to help me out. Thank you so much!

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I have contacted Dale who was suggested to me by a member of my family. He did an amazing job, very friendly and helpful. He made the whole process very smooth and no stress. Highly recommended

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

I contacted Finance Advice Centre to seek mortgage advice.

I contacted Finance Advice Centre to speak about the possibility of moving house and obtaining a mortgage. I was called a short time later by Praj who was outstanding from start to finish. He was able to go through my options, communication was excellent, always keeping me updated and was there if I had any questions. I can’t recommend highly enough and if anyone was thinking about using their services don’t hesitate to give them a call!

April 4, 2023
Unprompted review
Rated 2 out of 5 stars

Disappointing

The broker we used took for ever to get back to us on everything… we had to chase constantly for updates. We’re looking for another BTL mortgage, wrote to the same advisor on 14/04/23… still not got back to us.. time to vote with our feet…

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy & dependable advice and assistance

Mark Wallbank (Mortgage Advisor):
As a first-time buyer I had very little knowledge of what the process of buying a home would entail, even looking into taking on a mortgage advisor was daunting.
Finding Mark Wallbank of Finance Advice Centre was exactly what I needed.
Very approachable and friendly, but also very knowledgeable and helpful throughout the entire process.
My purchase was far from smooth sailing due to the difficult housing & mortgage markets... All of which definitely showed that it was crucial I did find an advisor and such a meticulous one in Mark.
Cutting a long story short, I went through the process of buying two homes and needed three mortgage applications to get my house in the end.
I would tell anyone to take on a mortgage advisor, getting guidance on what is right for you, what is manageable but also assistance on actually applying and sorting out all your credentials etc. Definitely saved me a lot of headaches knowing I had everything in the hands of someone capable.

I thank you very much Mark getting me sorted time and time again. Very grateful for all your time and effort.
Thank you.

Kayanni Barnes (Administrator):
The admin team (mainly Kayanni Barnes) I had through the Finance Advice Centre were always there for me, always asking if there was anything else I needed. As a first-time buyer, any and all information and advice was vital and I was always grateful that the admin team always kept on top of my case and were only an email away if I had any questions.
Using a mortgage advice service seemed invaluable in the end, not knowing what to expect in the beginning, I now know that I saved myself a whole load of headaches having such a team assisting me on what seemed to be an endless game of emails, replies and paperwork etc.

A big thank you to the admin team, thank you for all your time and effort with my house purchase.
Thank you.

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

Me and my partner were very reluctant…

Me and my partner were very reluctant to start looking for a mortgage in the beginning but Clare has been so professional and went above and beyond for us and nothing was too much trouble. Thankyou Clare, if it wasnt for you, we wouldn't be sat in our new home so we are forever grateful

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

Massive thank you to Praj !

Praj was fantastic from start to finish. Provided excellent customer service throughout the whole process of buying. On behalf of myself and family, massive massive thank you to Praj from Finance Advice Centre.

March 15, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Prajai Parekh!

I’ve just had my Remortgage complete within a matter of weeks in a smooth, efficient, clear and concise manner by Prajai Parekh. Prajai made this the most straight forward experience ever with excellent communication throughout, answering my emails or texts at any time of the day almost immediately. A truly excellent service, he found me a new mortgage which I thought would be utterly impossible after trying other places myself. Thank you Praj!

April 13, 2023
Unprompted review
Rated 5 out of 5 stars

The best Mortgage Advisor!

We don’t have the greatest credit scores however both our mortgage and remortgage processes have been seamless which is all thanks to Garry.

Garry has been a great source of expertise, support and guidance throughout both the mortgage process and the recent remortgage process. Before starting the process, Garry spent time understanding what our individual circumstances and needs were and then aligned a remortgage package accordingly. Garry has always been on hand to answer any questions we have had throughout the process and we have felt that both the mortgage and remortgage processes have been very well organised due to the way Garry works and supports. Prior to starting the remortgage process, Garry advised on the steps that we would need to take to get a remortgage and all the various documentation needed and when. This put us at ease- being well informed about such a daunting experience like applying for a mortgage/remortgage helps to alleviate any stress.

Garry also spoke to us about all the fees involved with mortgaging/ remortgaging, which was so helpful because it can be quite overwhelming trying to understand what fees need to be paid, to whom and when! Having this information allowed us to plan accordingly and we had no last minute (surprise) fees that we hadn’t been told about it already!

Working with Garry is always a pleasure, I would highly recommend Garry to anyone who is thinking about a mortgage/remortgage. You will always know exactly what to expect throughout the whole process which adds to the stress free experience. Garry is always on hand to support and answer any questions whenever needed. Thanks again Garry!

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Very Professional and Knowlegable

My mortgage advisor was extremely helpful throughout the process. With this being my first house I wasn't very knowledgeable of the process but Bal made sure to explain everything in detail. I would highly recommend her to anyone that is looking for a mortgage advisor.

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, Garry!
This is the second time we have had Garry’s help in getting us a mortgage and he was as great this time around as he was the last. He is extremely helpful and knowledgable and will put your mind at ease. He genuinely acts in the best interest of his clients and we can’t thank him enough!

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

Garry Smith made our dreams come true

I would like to big thanks Garry Smith for his great work with our complicated mortgage case and managed to get us a offer without any trouble. He did care with our application more than us. He was calling and updating us on any small updates at least 2 times a day. We had no hope to get a mortgage because our complicated situation but our estate agent recommended Garry to us and meeting with him was a gift from god. We can’t thank him enough. We would recommend him to anyone, trust me you won’t be disappointed. Don’t loose your hope just contact them and sit and relax. When you speak to him you will realise you are in good hands and you will feel confident how experienced he is.

April 5, 2023
Unprompted review
Rated 5 out of 5 stars

Gary Smith Top Mortgage Advisor

Gary Smith has been fantastic and understanding from the start, our remortgage process is a non standard lending application which he has had made a smooth and easy experience, he’s available at the drop of the hat and outside office hours. He’s understanding and empathetic in explaining every nuance of detail, some of which isn’t needed but I asked because that’s the nosy type of person I am. Thoroughly would recommend Gary for any and all future works, even through Gary completed his work he has been kept up ongoing communication with us throughout the completion side of things to ensure we’re okay and still making progress with the solicitors. Exceptional hard worker who you want in your corner when it comes to a mortgage process to get the best deal for you. Will certainly use Gary in any of our future dealings as mortgages can be a mine field at the best of times and he has made the entire process from side a positive and constructive experience when often mortgages feel daunting and overall quite harrowing.
Thanks Gary

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Yogesh is the best advisor!

Yogesh is the best advisor

Thank you to Yogesh and Finance Advice Centre for organising my mortgage. Yogesh went through the whole process and the different options available to me and any questions were answered immediately. Everything went so smoothly, 100% recommend Yogesh and the Finance Advice Centre! Thank you!

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

With out doubt the most excellent…

With out doubt the most excellent service and customer focus I have ever received.

Garry is a dedicated proffesional. He delivered sound advice in a friendly manner which ultimately resulted in the purchase of our home.

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

Bal was amazing

I came to Bal for help with regards to my mortgage and she was brilliant. As first time buyers, we didn't know where to start with getting a mortgage. Bal explained the whole process and broke down all the information we needed to know and what it all meant. She worked hard to ensure the process was completed by our set target date. She communicated everything clearly the whole way through. Throughout she was supportive and honest to me and my partner throughout. Bal insured us the best deal possible, given our specifications. Could not have asked for a better adviser and would highly recommend! Will defo be in touch for the remortgage! Thank you again Bal for everything!

March 7, 2023
Unprompted review

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