Financial Support Systems Reviews 744

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and professional yet compassionate approach, making them feel supported and not judged. Many highlight the excellent customer service, noting that queries were addressed promptly and effectively, and the overall process was well-explained and easy to manage. People appreciate the guidance provided throughout their financial journey, leading to a sense of relief and control over their debts. However, some people were dissatisfied with aspects of payment and contact. A few customers mentioned issues with inconsistencies in information provided, requests to increase monthly payments, and difficulties in communication, including ignored emails and a lack of support during redundancy. There were also occasional reports of rude or unhelpful staff members, and administrative errors leading to extended payment periods or confusion regarding financial agreements.

What people talk about most

Staff

Consumers generally find staff to be positive, highlighting their friendliness, support, and professionalism.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpful, compassionate, and... See more

Service

Users describe positive interactions with service. Many customers express gratitude for the support received,... See more

Payment

People report ambiguous experiences with payment. While some customers found the process friendly, helpful,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers report positive experiences, noting... See more

Based on these reviews

Rated 5 out of 5 stars

£20k+ debt, juggling credit cards, debt spiralling. Financial support systems took a look at my case and immediately came up with the solution to help me take back control. A 5 year plan, whic... See more

Company replied

Rated 5 out of 5 stars

We approached getting an iva and our initial contact, Gareth, was very informative, he explained everything in great depth, the good and the bad. Throughout the 5 years processes has been more or les... See more

Company replied

Rated 5 out of 5 stars

Five years ago my debt gave me sleepless nights when I finally took the first step to deal with it FSS were supportive and understanding, I hadn’t told anyone about how much debt I was in and with the... See more

Company replied

Rated 5 out of 5 stars

No-one wants to enter into an IVA, but certain life circumstances, unfortunately force you to. I can honestly say, from start to finish FSS have been brilliant, very understanding and very polite, yo... See more

Company replied


Company details

  1. Insolvency Service
  2. Credit Counseling Service
  3. Debt Relief Service

Written by the company

Financial Support Systems is a leading provider of IVAs within the UK. We specialise in helping people successfully complete their IVAs through providing friendly, confidential, and expert support. Our insolvency practitioners are authorised by the Institute of Chartered Accountants in England and Wales, and have over 30 years experience working within the insolvency industry and providing expert IVA support and management.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

744 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Recently completed IVA

I’ve recently just completed my IVA and a weight has been lifted, all thanks to these guys! 5 years ago I was drowning in debt (it wasn’t a lot but it was more than I could manage) These guys were a god send. They instantly put my mind at rest and helped me every step of the way. I was made redundant a few years ago and stated to panic as I didn’t have a regular wage coming in, these guys were so efficient and friendly and helped me as much as they could so I could still make affordable payments until I was back on my feet. I can’t recommend them enough. Every email and phone call has always been friendly, polite and helpful. Thank you so much!!

January 27, 2026
Unprompted review
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 4 out of 5 stars

Good service throughout

Good service throughout, helpful when ringing up to help with any problems.

January 15, 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Really great service

Really great service, understanding

January 15, 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

My IVA

Very professional and excellent service from start to finish

January 15, 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Very helpful

Very helpful

January 21, 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 1 out of 5 stars

company is not interested in…

This company is not interested in helping at all.
I made my last payment in November yet today I’m sent an email about car finance! I’ve never had car finance in my name and as the IVA is now finished why am I still getting this emails stating as I’m in an IVA they need me to sign this.
Since my husband died I’m suffering from PTSD and this constant pestering is making it worse.
I still have not had my completion certificate either.
Wish I’d not been sweet talked into this IVA it’s been a disaster from start to finish.

January 20, 2026
Unprompted review
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Reply from Financial Support Systems

Thank you for sharing your feedback with us. We're sorry to hear about your experience and would like to assist you further. To help us address your concerns, we will review your file and be in contact within the next 5 working days. Our team is dedicated to investigating any issues you may have and ensuring you receive the support you need.

Rated 1 out of 5 stars

I am completely stressed out

I am completely stressed out! The whole thing has been a massive stress to me!
Due to end my IVA in 2 months after 6 long years only to get an email to say I must agree for them to look into historical PCP car finance ive had!!!! Why when my IVA is over in 2 months!!
I honestly cannot wait for this to be over. I called up to speak to someone about it and she was so rude and abnoxious!
I was told this IVA is over in March when in fact it is not!!
When will this end???
I wouldnt recomend an IVA to anyone!

January 19, 2026
Unprompted review
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Reply from Financial Support Systems

Thank you for sharing your feedback with us. We're sorry to hear about your experience and would like to assist you further. To help us address your concerns, we will review your file and be in contact within the next 5 working days. Our team is dedicated to investigating any issues you may have and ensuring you receive the support you need.

Rated 1 out of 5 stars

Made promises they did not keep

Made promises they did not keep. The advisor knew that I was vulnerable and basically pressured me into the IVA. Absolute disgrace. Kept asking me to increase my monthly payments and are just as hounding as the original debts. I ended the IVA after paying this company nearly £3000 for absolutely nothing. I now have all the creditors chasing me again. They should be investigated as it's a total sham.

January 17, 2025
Unprompted review
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Reply from Financial Support Systems

Thank you for sharing your feedback with us. We're sorry to hear about your experience and would like to assist you further. We are currently unable to locate your account with the details provided. To help us address your concerns, please provide your customer reference number or contact our customer support team directly. Our team is dedicated to investigating any issues you may have and ensuring you receive the support you need.

Rated 5 out of 5 stars

FSS have changed our lives it may have…

FSS have changed our lives it may have taken 5 years but we are debt free and ready to start a fresh. From start to finish they have supported us every step of the way and put our mind at ease. Friendly staff who understand and help you find the solution. Would recommend to anyone struggling with debt to get in contact and start that step to changing your life.

January 16, 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

So helpful

So helpful, everyone over the five years that I spoke to, can’t thank you all enough for the support, advice and just overall professionalism :).

January 15, 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Ease your debt problems

If you have money problems they are the company I would definitely recommend it’s stop you worrying about your debt with a good affordable payment every month.

January 13, 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

No judgement help

Honestly couldn't have asked for a better process and team. From start to finish there's been no judgement, only help, focus and a plan to get debt free. Already recommended to a few people and they are now getting the help they need. It's not too late to talk about financial issues

December 23, 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

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