Where to start? I'll keep this short and sweet. Extremely professional. Able to answer questions - some of which may be considered rather odd - and helpful when doing so. Good - no, canc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
A hand delivered envelope addressed to me, had been pushed through my letter box in about January 2024. It had been delivered by Finders. I had been traced as a relative to a long lost half cousin i... See more
Company replied
Obviously at first we thought it was a scam. But we checked out their website and rang them. Once we felt assured ourselves that all communication was legit, we went ahead with the company. It to... See more
Company replied
When Finders first contacted me I thought it was a scam so I was very sceptical about accepting the help. I did put my trust in them after researching the firm Throughout my journey with them they h... See more
Company replied
Company details
Written by the company
We're Finders International, an award-winning probate genealogy firm established in 1997. We trace missing heirs, locate assets, and support estate administration. Headquartered in London with offices in Cardiff, Edinburgh, Dublin, and Sydney, we work globally to help legal professionals, public sector bodies, and private individuals resolve complex cases. We are trusted experts in probate research, known for our accuracy, ethical standards, and commitment to excellence. Our accreditations include ISO 9001 and ISO 27001, and we are proud members of the IAPPR. Named Best UK Probate Research Firm for six consecutive years, we continue to lead the industry with professional, reliable service.
Contact info
United Kingdom
- findersinternational.com
4.1
Great
94 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience
I had an excellent experience working with Finders International. From the outset, their team demonstrated a high level of professionalism, expertise, and genuine care in handling what can often be a complex and sensitive process.
They were clear and transparent in explaining each step, which gave me confidence and peace of mind throughout. Communication was consistent and timely, and any questions I had were answered thoroughly and with patience. It was evident that they have extensive knowledge in heir tracing and estate matters, and they navigated everything efficiently.
What I appreciated most was their respectful and understanding approach. They handled the situation with sensitivity while ensuring everything progressed smoothly and correctly. Their attention to detail and commitment to delivering a high-quality service truly stood out.
I would highly recommend Finders International to anyone needing assistance with inheritance or estate-related matters. They made a potentially stressful experience straightforward and reassuring.
February 27, 2026
Unprompted review
Reply from Finders International
Dear Tania,
Thank you so much for sharing such a kind and thoughtful review. We’re really pleased to hear that you felt supported and well‑informed throughout what can often be a sensitive and complicated process. Knowing that our communication, care, and attention to detail helped make things clearer and more reassuring for you means a great deal to the team.
We truly appreciate your recommendation and are glad we could make the experience as smooth as possible.
Best regards,
Lisa @ Finders International
Four years have now and still waiting
Four years have now passed since I was visited by FI representative informing me that I was one of multiple beneficiaries to a late great Aunts estate.
I am still waiting for a positive conclusion to this business. No information or contact has been made to me providing any status updates. The only information I get is what I request and the info has always been quite vague.
Strangely, when I email the case manager, most occasions it get an automated reply stating that the person is on holiday! Very odd and I now feel I'm being evaded and becoming somewhat suspicious of this company and their activity.
March 22, 2026
Unprompted review
Reply from Finders International
Hi Tony,
Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations, and we appreciate you bringing your concerns to our attention.
We understand how important clear communication is, especially in matters of this nature. I’m aware you are now in direct contact with one of our Case Managers, who is actively reviewing your case and will continue to provide updates as the process moves forward.
If you need anything further or would like additional clarification at any point, please don’t hesitate to let us know — we’re here to help.
Kind regards,
Lisa @ Finders International
Inheritance
After being told from finders for results ,six months to a year for finalising our inheritance , over two years now and still waiting. Was told there would be regular updates , but we kept doing all the chasing but to no avail. Wish we had gone with another company who would keep us informed. Jill Williamson.
March 13, 2026
Unprompted review
Reply from Finders International
Hi Jill,
Thank you for taking the time to share your feedback, and we’re very sorry to hear that you’ve felt uninformed during the process. We understand how frustrating delays can be, especially when you were originally advised a shorter timeframe.
This particular estate has involved several unusually complex factors, including international research and verification work, as well as cooperation with multiple third parties. These elements have unfortunately extended the timeline beyond what is typical. To ensure every beneficiary is correctly identified and accounted for, the solicitors are currently completing the final checks required before the estate can move to the final accounting stage.
We truly appreciate your patience during what we know has been a long process, and we are committed to keeping you better updated going forward. If you would like to discuss your case directly, please feel free to contact us at contact@findersinternational.com, or via your Case Manager directly, and we will be happy to provide further clarity.
Best wishes,
Lisa @ Finders International
Very poor experience
I have to say I have found the opposite of what a lot of reviews here say. We were contacted by them nearly 3 years ago and after the initial exchange of information, including their assurances about keeping us informed of progress, that has been the last from them.
We did contact a couple of times but got fobbed off to Solicitors they had engaged, who in turn referred back to finders. Looks like they just carve it between them, but it would have been nice to know!
February 12, 2026
Unprompted review
Reply from Finders International
Hi Gordon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you felt out of touch during the process — that isn’t the experience we want for our clients.
We’d appreciate the opportunity to review the details with you directly so we can address your concerns properly. If you’re willing, please contact us at contact@findersinternational.com, and we’ll be happy to help.
Thank you again for sharing your thoughts.
Best wishes,
Lisa @ Finders International
the quick and early response that…
the quick and early response that finders showed
in finding us. then the kindness, and ability to see
us with an ideal solictor, all throughout to a very
happy conclusion, many thanks, Gill & John.
January 30, 2026
Reply from Finders International
Dear Gill & John,
Thank you for your kind 5‑star review. We’re pleased to hear that our early contact, ongoing support, and introduction to a suitable solicitor helped lead to such a positive outcome. It’s lovely to know the process reached a happy conclusion, and we truly appreciate you taking the time to share your experience.
Best regards,
Lisa @ Finders International
The person that telephoned me as very…
The person that telephoned me as very helpful.
January 29, 2026
Reply from Finders International
Dear Geoffrey,
Thank you for your feedback. We’re delighted to hear our team member was helpful during your call and appreciate your 5-star review.
Kind regards,
Lisa @ Finders International
Where to start?
Where to start?
I'll keep this short and sweet.
Extremely professional. Able to answer questions - some of which may be considered rather odd - and helpful when doing so.
Good - no, cancel that - excellent at keeping you informed at all times during the process of dealing with your circumstances. Including if there are difficulties that present themselves.
To be honest, cannot fault Finders International at all.
January 1, 2026
Reply from Finders International
Dear Greg,
Thank you for such a thoughtful review. We're so pleased to hear you felt supported and well-informed throughout the process. It means a lot to know our efforts to keep communication clear and helpful made a difference for you. Your kind words and trust are greatly appreciated.
Kind regards,
Lisa @ Finders International
Excellent service for legal practitioners
Finders have helped us with a number of cases involving lost beneficiaries in probate matters.
In each case Finders have been very efficient in responding to our initial query, detailing the terms and costs of their involvement from the beginning in clear language and were very speedy in providing us with the outcome of their searches. They have helped streamline what had previously been very time-consuming work which has been very helpful on each occasion. They are also very responsive whenever we or our clients have had any queries.
December 3, 2025
Reply from Finders International
Dear Joseph,
Thank you so much for your wonderful 5-star review. We’re delighted to hear that our team has been able to assist you efficiently with probate matters and help streamline your processes. Clear communication and timely results are priorities for us, so it’s great to know this has made a positive difference for you and your clients.
We truly appreciate your trust and look forward to supporting you again whenever needed.
Best regards,
Lisa @ Finders International
Finders International were excellent in…
Finders International were excellent in pursuing a claim from the estate of a relative in Ireland.
I personally recommend the services of Finders International.
November 27, 2025
Reply from Finders International
Dear John,
Thank you for your rating and kind review. It was a pleasure to assist you, and we're thrilled that you were happy with our services.
Best regards,
Lisa @ Finders International
Professional & helpful
Easy company to contact. Professional and helpful throught the process. Everything made quite transparent from the beginning
November 17, 2025
Reply from Finders International
Dear Mrs Wishart,
Thank you for your kind words! We’re delighted to hear that you found our team professional, helpful, and transparent throughout the process. Your feedback means a lot to us and motivates us to keep delivering excellent service.
Kind regards,
Lisa @ Finders Internatioal
Unethical cold-calling.
Since writing the review below, I replied to Finders International's messages via Trust Pilot and their response has been positive. They are investigating what happened and confirmed that it was only one woman who cold-called at my house although the name of two were given to me. I hope they will revise their training. In my opinion, I think they should only write to bereaved people offering their services and should certainly check mail and telephone preference registers. ORIGINAL REVIEW FOLLOWS: Two women from this company cold-called at my home one Saturday afternoon and left a card as we were out. On our voicemail was another cold-call message from another woman from the company. When I phone that woman back she told me that the matter was in connection with my father's estate and yet the card stated "A case enquiry", as if someone else had commissioned them not that they were seeking to be employed by us. I told them I was not interested and was very unhappy about this approach. I asked to speak to a senior person and was told that no one from the complaints department was available but they would call me back. I ask them to call me back the next day but heard nothing. I found the experience very intrusive and unethical. I am a savvy professional but I can imagine that someone else might be signed up for their services. The testimonials here indicate that people can find themselves committed to high hourly fees for minimal outcome. It would just about have been appropriate if a letter was sent introducing their services but I found this creepy. They should stick with offering their services to professional organisations not to individuals. This type of company needs to be properly regulated as they could be exploiting vulnerable people. Read the other reviews and proceed with extreme caution. I notified my solicitor with whom we are working and will be reporting this to Trading Standards and others (BBC R4 Money Box, BBC You and Yours). It seems they are a very sales driven organisation. Oh, and do run any names they leave behind via LinkedIn.
November 8, 2025
Unprompted review
Reply from Finders International
Dear Bridget,
Thank you for taking the time to share your feedback. We’re very sorry to hear that our approach caused concern and appreciate the opportunity to clarify.
Our records show that we attempted to reach you by phone and, when unsuccessful, arranged a visit by one of our representatives who left a calling card. To reassure you, we did not send two people, so it’s possible another firm involved in the matter also made contact. Our intention was simply to offer assistance with your late father’s estate, and we regret that this was not how it came across.
We understand your perspective and have taken your comments seriously. We will review our processes to ensure they remain sensitive and respectful, and avoid causing distress. Please be assured that we will not pursue any further contact regarding this matter.
If you would like to discuss this directly or share further feedback, you can reach us at clientcare@findersinternational.com or on +44 (0)20 7490 4935.
Best regards,
Lisa @ Finders International
Reply from Finders International
Hi Trevor,
Many thanks for your kind review and five-star rating. We're delighted to hear that you were happy with our services and level of communication.
Kind regards,
Lisa @ Finders International
Took a year but they kept on the job…
Took a year but they kept on the job and k ed of me infirmef
October 17, 2025
Reply from Finders International
Hi there,
Thank you for your kind review. We’re glad you felt supported, even though the process took some time.
Best regards,
Lisa @ Finders International
I found all personnel to be extremely…
I found all personnel to be extremely efficient upon the sudden death of a distant cousin. All my queries were answered speedily and paperwork forwarded immediately in a clear and concise manner for which I was very grateful for throughout the process.I would certainly have no hesitation in recommending Finders as a very professional organisation.Nicola
October 17, 2025
Reply from Finders International
Dear Nicola,
Thank you for taking the time to share your kind words. We’re so sorry for the circumstances in which we first got in touch, but we’re glad to hear that you felt supported and well-informed throughout the process. It means a great deal to know our team’s efficiency and communication made a difference during such a difficult time.
Best regards,
Lisa @ Finders International
Reply from Finders International
Dear Phil,
Thank you so much for your rating and review. We always strive to provide five-star service and we're glad you had a positive experience with us.
Best regards,
Lisa @ Finders International
Highley recommended
They found me after the death of a relative that I had lost touch with. Their approach was professional and measured at a distressing time. I could not recommend them highly enough.
October 17, 2025
Reply from Finders International
Dear John,
Thank you so much for your kind words. We’re sorry for the circumstances in which we first contacted you, but it’s lovely to hear that you felt supported and treated with care throughout. We truly appreciate your recommendation and are glad we could help during a difficult time.
Best regards,
Lisa @ Finders International
Friendly & polite to deal with &…
Friendly & polite to deal with & quickly sorted out. Would recommend *****
October 17, 2025
Reply from Finders International
Dear Mrs Green,
Thank you for your lovely feedback. We’re so glad everything was handled quickly and that you found our team friendly and easy to deal with. Your recommendation is very much appreciated.
Best regards,
Lisa @ Finders International
Reply from Finders International
Dear Myles,
Thank you for your feedback — we’re really glad to hear that you found our team helpful.
Best regards,
Lisa @ Finders International
Very efficient and kept me informed
October 17, 2025
Reply from Finders International
Dear Valerie,
Thank you for your kind feedback. We’re really pleased to hear that you found our team efficient and that you were kept informed throughout the process.
Best regards,
Lisa @ Finders International
Excellent company to have dealt with
You could easily communicate with Finders if not available they would always contact you back.
Always friendly and helpful also kept you upto date with what was happening.
October 17, 2025
Reply from Finders International
Dear Noel,
Thank you for your kind review. We’re so pleased to hear that you found our team friendly, helpful, and easy to reach, and that you were kept updated throughout. It’s lovely to know you had such a positive experience with us.
Best regards,
Lisa @ Finders International
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.