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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the app's ability to provide peace of mind by knowing their children's whereabouts, with some finding the location feature accurate and helpful for tracking movements and even locating lost phones. Reviewers also found the app informative and easy to use, with some praising its functionality and timely updates. However, some people were dissatisfied with the app's performance, particularly regarding location accuracy and timely updates. Several users reported issues with the app showing incorrect locations or delayed updates. There were also concerns about the subscription and payment processes, with some customers experiencing unexpected charges, difficulty canceling subscriptions, and a lack of clear communication regarding renewals. Additionally, some users found the app's blocking features ineffective and reported issues with children being able to bypass restrictions.

What people talk about most

Application

Customers had ambiguous experiences with the app. While some reviewers found it useful, helpful, and... See more

User experience

People report ambiguous experiences with user experience. While some reviewers praise the app as informative,... See more

Location

Consumers find location to be ambiguous. While some reviewers appreciate the location feature, stating they... See more

Subscription

Reviewers express disappointment with the subscription process. Many customers report being charged annual... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report being charged unexpectedly, with some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We constantly trace the whereabouts of our disabled daughter. Findmykids often reports the wrong type of movement of our daughter! This worries us every time as we fear that she has been taken in some... See more

Rated 3 out of 5 stars

I've got care plus plan on top of premium, so I can block my kid's excessive use of social media apps and phone games and prevent him uninstalling Pingo, but I can see in usage that he's still able t... See more

Rated 3 out of 5 stars

The location is not always accurate, even after checking the settings in my kid's phone, they are in a place and the app shows they are still at home, sometimes just mark a straight line from two plac... See more

Rated 3 out of 5 stars

It seems like the tracking timing is off lately. My son was home for at least seven minutes before I got the notification. This is happening more often. I would go in, minimize all apps on my phone t... See more


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Findmykids is a global child safety and family connection app developed by Letem Ltd. since 2016. Our mission is to help parents stay connected with their children and ensure their safety — wherever they are. With Findmykids, parents can: See their child’s real-time location on the map Listen to surrounding sounds for peace of mind Set up safe zones and receive instant alerts Track screen time and app usage Send and receive SOS signals in emergencies In 2023, Findmykids introduced Apple Watch integration, making it easier for families to stay connected across different devices. As of 2025, the app is trusted by over 3.4 million parents monthly in 180 countries. Findmykids was recognized by F6S as one of the Top 100 Childcare Companies in the US and reached #1 in the Parenting category on Google Play in July 2025. We continue to develop new features to help parents raise confident, safe, and independent children in a connected world.


Contact info

2.8

Average

TrustScore 3 out of 5

459 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Im constantly loosing my kid

Im constantly loosing my kid, whnewer i want to check on her status. At time getting this app all was ok. Now you get greedy all goes wrong way

November 20, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Tomasz Krzys!

We’re truly sorry you’re going through this. We understand how stressful it is when the location isn’t accurate, especially when you rely on the app to feel confident about your daughter’s safety.

Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating. To help fix this, please open your kid’s app and allow all the permissions it’ll ask. This should help to always see their location.

Findmykids Team

Rated 3 out of 5 stars

The location update is not on time and…

The location update is not on time and accurate. One time, it showed that my kid is in a community walking when he should be in school. Panicked stricken we went the location and several minutes after it showed he's in school. Scary! I'll have to find a better App soon.

November 18, 2025
Unprompted review
Rated 2 out of 5 stars

Only worked right for the first month

It program was great fir the 1st month I had it. The tracking keeps turning off on its own. It tells me he's somewhere else when he's sitting right beside me. The loud sound doesn't cone thru his phone. It barely does what it's supposed to. That's why I didn't renew the yearly service. I have checked out a the settings and I've Uninstalled and reinstalled.

November 19, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Machelle!
We’re sorry that you’re going through this. We understand how stressful it is when the location isn’t accurate, especially when you rely on the app to feel confident about your son’s safety.
Most likely, some settings aren’t allowed on your kid’s phone.
To help fix this, please open your kid’s app and allow all the permissions it’ll ask. This should help to be able to use all the features correctly.

Findmykids Team

Rated 1 out of 5 stars

No notifications!

The app seems okay.
The issue i have is that I get zero notifications. None. If I want to see what's going on, I have to open the app.
I spent time with support, and ensured that all the settings are ok.
Is it an issue between android and ios?
This has been ongoing from the start.

August 13, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Josee!

Thank you for sharing this issue with us. We understand how frustrating that must be.
We suggest continuing our communication in the support chat to find out why you don’t receive notifications. We’ve sent you a private message on Trustpilot so we can assist you directly.

Findmykids Team

Rated 1 out of 5 stars

I was charged €50 a year but I can't…

I was charged €50 a year but I can't even see my daughter's location, it's unacceptable.

September 1, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Consumer 1!
We’re sorry that you’re going through this. Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

To help fix this, please open your kid’s app and allow all the permissions it’ll ask. This should help to always see their location.

Findmykids Team

Rated 1 out of 5 stars

Quite pricey for an app to keep your…

Quite pricey for an app to keep your child safe. As a single mother I don't have the funds for the paid version which would keep my child safer and I can actually see apps used and movement in real time. I may look into 360 or some other app for protection for my child.

November 20, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Treedom Witlove!

Thank you for sharing your experience with us.
The app has free features—location tracking, chat with your kid, and receiving an SOS signal from your kid. Other features are paid, but the most important one—location tracking—is always available, even without payment, so you don't have to worry about your children.

Findmykids Team

Rated 2 out of 5 stars

Très decevante


J'étais ravie de cette application il y a quelques années ou tout fonctionnait parfaitement bien mais depuis quelques mois c'est catastrophique. Plus de suivi en réel et instantané. Trop grosse approximation du style à 180m ou 230m près...bref je ne vois même plus l'interet de garder cette application. Très très déçue

I was delighted with this app a few years ago when everything worked perfectly, but for the past few months it has been disastrous. No more real-time, instant tracking. The style is too approximate, with an error margin of 180m or 230m... In short, I can't even see myself keeping this app anymore. Very, very disappointed.

November 20, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Nathalie MS!
Thank you for sharing this issue.
We’re sorry that you’re going through this. Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

To help fix this, please open your kid’s app and allow all the permissions it’ll ask. This should help to always see their location.

Findmykids Team

Rated 4 out of 5 stars

What made my experience great is knowing my child/children is safe at all times.

What made the experience great is the fact that I can keep up with my child knowing where they are at all times and keeping them safe with a leave of mind. My only issue with the app is that I can't really add specific addresses specially if it's to close to the one I had before then it become an "overlap" and I hate it , it does that. I've had this for yrs now and it's still the same way. And with the + I thought they'd fix it. Also I've been using iPhone so it's difficult for me to add the "unable to delete" on my child's phone. I tried and follow instructions , still don't work. Besides all that it's been pretty great. And cause of these little issues alone is why I give 4 ⭐️⭐️⭐️⭐️

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

My son's lost phone found due to Findmykids

My son dropped & lost his phone while skiing in a ski resort he went to from the school. I figured out his phone was still on & Findmykids showed the approximate location. I drove to the resort with my son. We searched & found it by using the Honk loudly function!

February 21, 2025
Unprompted review
Rated 3 out of 5 stars

The location is not always accurate

The location is not always accurate, even after checking the settings in my kid's phone, they are in a place and the app shows they are still at home, sometimes just mark a straight line from two places and did not show what route they follow and this is very dessapointed. And it was not only once, it was afew times.

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

avoid this app at all costs unless you…

avoid this app at all costs unless you want to be charged unnecessarily!!! check reviews before you purchase.

So called customer service is useless, i was charged £38 for an app no longer in use, tried to cancel again via the app, only gave option to suspend account for 1 week!!!
in the end i had to contact my back to tell them to stop future payments, apparently they don't do refunds which is stupid if they've charged YOU by mistake, avoid avoid avoid, realised i could use free app with google instead. Never again will i use this app and i suggest the same.

November 4, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Mstique,
We completely understand how frustrating unexpected charges can feel, and we’re really sorry for the inconvenience this situation has caused. It sounds like the cancellation process caused a lot of confusion, and we’re truly sorry for that. We’d really like to take a closer look and help sort this out as quickly as possible. We've sent you a request for private message on Trustpilot so that we can provide you with a special link that will take you directly to a specialist, who’ll help you personally and make sure everything is properly resolved.

Findmykids Team

Rated 1 out of 5 stars

Pretty useless

DO NOT BUY!

- map functions work fine
- nothing else works
- only possible to block all apps or no apps. When you block "all apps" internet is still working...
-no customer service, just a bot with a couple of answers to choose between.
-you have to buy the plus version to get all functions, as I did. Then it still does not work, at all...

Scam!

November 6, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello RCR,
We completely understand how frustrating unexpected charges can feel, and we’re really sorry for the inconvenience this situation has caused.

If you’d like to contact us, you can reach our support team in several ways:

Via the in-app chat: the support bot will guide you and provide all necessary information, including details about our refund policy.

By email: you can write to us, and we’ll send you a link to the in-app chat (if you have the app installed) or to our website, where the same bot can assist you.

If you’d like, we can guide you step by step through the cancellation process to make sure it’s fully resolved. We've sent you a request for private message on Trustpilot so that we can provide you with a special link that will take you directly to a specialist.

Findmykids Team

Rated 1 out of 5 stars

I was charged £60.99 for a yearly…

I was charged £60.99 for a yearly subscription to Find My Kids which I believe happened by accident while using my phone. I contacted Google Play immediately, but my refund request was refused.

I then tried to reach Find My Kids support directly, their email doesn’t work, and the AI chat won’t let me type a proper query. There’s simply no way to speak with a real person or get any help.
It’s shocking that a company handling children’s tracking data has such poor customer service. There should be an easy way to contact them and get a refund for accidental purchases. Very disappointing experience and I strongly advise others to be careful before subscribing.

October 31, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello, customer!
We completely understand how frustrating unexpected charges can feel, and we’re really sorry for the inconvenience this situation has caused.

Information about refunds is available both in our Help section and directly in the app’s bot. The bot also allows you to view and manage your active purchases — many users successfully cancel future payments this way.

If you’d like to contact us, you can reach our support team in several ways:

Via the in-app chat: the support bot will guide you and provide all necessary information (including our refund policy).

By email: you can write to us, and we’ll send you a link to the in-app chat (if you have the app installed) or to our website, where the same bot can assist you.

We’re sorry again for any confusion, and we appreciate your understanding. If you’d like, we can guide you step by step through the cancellation process to make sure it’s fully resolved. We've sent you a request for private message on Trustpilot so that we can provide you with a special link that will take you directly to a specialist.

Findmykids Team

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