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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the app's ability to provide peace of mind by knowing their children's whereabouts, with some finding the location feature accurate and helpful for tracking movements and even locating lost phones. Reviewers also found the app informative and easy to use, with some praising its functionality and timely updates. However, some people were dissatisfied with the app's performance, particularly regarding location accuracy and timely updates. Several users reported issues with the app showing incorrect locations or delayed updates. There were also concerns about the subscription and payment processes, with some customers experiencing unexpected charges, difficulty canceling subscriptions, and a lack of clear communication regarding renewals. Additionally, some users found the app's blocking features ineffective and reported issues with children being able to bypass restrictions.

What people talk about most

Application

Customers had ambiguous experiences with the app. While some reviewers found it useful, helpful, and... See more

User experience

People report ambiguous experiences with user experience. While some reviewers praise the app as informative,... See more

Location

Consumers find location to be ambiguous. While some reviewers appreciate the location feature, stating they... See more

Subscription

Reviewers express disappointment with the subscription process. Many customers report being charged annual... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report being charged unexpectedly, with some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We constantly trace the whereabouts of our disabled daughter. Findmykids often reports the wrong type of movement of our daughter! This worries us every time as we fear that she has been taken in some... See more

Rated 3 out of 5 stars

I've got care plus plan on top of premium, so I can block my kid's excessive use of social media apps and phone games and prevent him uninstalling Pingo, but I can see in usage that he's still able t... See more

Rated 3 out of 5 stars

The location is not always accurate, even after checking the settings in my kid's phone, they are in a place and the app shows they are still at home, sometimes just mark a straight line from two plac... See more

Rated 3 out of 5 stars

It seems like the tracking timing is off lately. My son was home for at least seven minutes before I got the notification. This is happening more often. I would go in, minimize all apps on my phone t... See more


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Findmykids is a global child safety and family connection app developed by Letem Ltd. since 2016. Our mission is to help parents stay connected with their children and ensure their safety — wherever they are. With Findmykids, parents can: See their child’s real-time location on the map Listen to surrounding sounds for peace of mind Set up safe zones and receive instant alerts Track screen time and app usage Send and receive SOS signals in emergencies In 2023, Findmykids introduced Apple Watch integration, making it easier for families to stay connected across different devices. As of 2025, the app is trusted by over 3.4 million parents monthly in 180 countries. Findmykids was recognized by F6S as one of the Top 100 Childcare Companies in the US and reached #1 in the Parenting category on Google Play in July 2025. We continue to develop new features to help parents raise confident, safe, and independent children in a connected world.


Contact info

2.8

Average

TrustScore 3 out of 5

459 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 2 out of 5 stars

i cant check location my daughter phone

i cant check detail my daughter phone

November 20, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Ina!
We’re sorry that you’re going through this. Most likely, some settings aren’t allowed on your kid’s phone.

To help fix this, please open your kid’s app and allow all the permissions it’ll ask. This should help to be able to use all the features correctly.

Findmykids Team

Rated 5 out of 5 stars

I love this application

I love this application, it gives me peace of mind always knowing where my children are. My only problem is that when i changed my phone it wasn't easy for me to reconnect my kids. And also their location isn't precise anymore. But i will not change to another application because this was my first and I am a loyal person.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

My child’s phone loses location…

My child’s phone loses location frequently, not due to her, and it’s often wrong, also the GPS shows her going in slanted lines when it should show her on roads.

November 19, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello D D!
We are sorry that you had to face this problem. Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

We’d be happy to help you fix this so everything works properly and you don’t have to worry about your kid’s safety. We’ve sent you a request for a private message on Trustpilot so we can assist you directly.

Findmykids Team

Rated 1 out of 5 stars

I'm still waiting for my money back

Hi guys, is anybody working there? I'm still waiting for my refund. You wrote to me that my refund was ready!!!
too many days are passed by.
When will I receive my money back?
I unsubscribed during 3 days trial period
order FAM250713-9937-37200

July 13, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Gianluca Marinucci!
Thank you for reaching out about this issue.
To help you resolve this issue, we’ll need a bit more information. We’ve just sent you a private message on Trustpilot — please check it so we can assist you further.

Findmykids Team

Rated 5 out of 5 stars

Very good app


I bought a life-time license 4 years ago and through all this time I never had any problem.
This app is really well-made

November 19, 2025
Unprompted review
Rated 3 out of 5 stars

It seems like the tracking timing is…

It seems like the tracking timing is off lately. My son was home for at least seven minutes before I got the notification. This is happening more often. I would go in, minimize all apps on my phone then restart this app.
Otherwise, I do like the tracking. I believe that is about what I use this for most often

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

I feel that even a 1 star is being too…

I feel that even a 1 star is being too generous. It seems like the service has gone downhill. I no longer get notifications on where my chile is at and his location is never accurate. This is not a one time experience. This has been for sometime. I have had to download a different app even though I am already paid for this one. I am really diappointed in this service and I will not be renewing for a 3rd year.

August 25, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Cyndi Foster!
We’re sorry that you’re going through this. Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

Please open your kid’s app and allow all the permissions it’ll ask. We’d be happy to help you fix this so everything works properly and you don’t have to worry about your kid’s safety. We’ve sent you a private message on Trustpilot so we can assist you.

Findmykids Team

Rated 2 out of 5 stars

Location is off

Location is off! When my daughter travels for games and competitions it will tell me she's still at the stadium when really she's on her way back to town.

November 3, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Ana Loredo!
We are sorry that you had to face this problem. Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

To help fix this, please open your kid’s app and allow all the permissions it’ll ask. This should help to always see your dauther location.

Findmykids Team

Rated 3 out of 5 stars

We constantly trace the whereabouts of…

We constantly trace the whereabouts of our disabled daughter. Findmykids often reports the wrong type of movement of our daughter! This worries us every time as we fear that she has been taken in somebodies car! This inaccuracy should be fixed immediately!

November 20, 2025
Unprompted review
Rated 3 out of 5 stars

I would like to express my opinion…

I would like to express my opinion regarding the application, whose daily use remains imperfect in several respects.
Indeed, the location updates are sometimes insufficiently responsive, and there are occasions when my child moves without the cursor reflecting their movements in real time. Likewise, the notifications indicating their departure from home or arrival at their destination do not always reach me, which significantly limits the usefulness of the service.
It also happens that the cursor remains frozen on the map, resulting in inaccurate and unreliable tracking.
Considering the cost of the subscription — €46 — it is regrettable not to be able to fully and comfortably benefit from all the features offered.
It would therefore be desirable for these issues to be improved in order to ensure an optimal user experience that meets expectations.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

My kid is at school now wtih her phone

My kid is at school now wtih her phone, but the app shows that she is at home. It has happened for 5 days.

November 20, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Rock Beige!
Thank you for sharing your experience — we’re truly sorry you’re going through this. We understand how stressful it is when the location isn’t accurate, especially when you rely on the app to feel confident about your child’s safety.
Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

To help fix this, please open your kid’s app and allow all the permissions it’ll ask. This should help to always see their location.

Findmykids Team

Rated 2 out of 5 stars

The position is very often wrong and too late

The position is very often wrong, the timing is wrong. I can't see the position of my kids just in time which is one of the mos relevant topics

November 20, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Maurizio Poletti!
We’re sorry that you’re going through this. Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

To help fix this, please open your kid’s app and allow all the permissions it’ll ask. This should help to always see their location.

Findmykids Team

Rated 5 out of 5 stars

Thank-You

I did not know where my child ran off to and he was easily found utilizing this great app.

November 20, 2025
Unprompted review
Rated 4 out of 5 stars

Great app!

I had this app for awhile now for my special need children’s, never in a million years I think I would had touse it to track my missing child. Long story short the teacher called and couldn't find my child, using app with surrounding sounds and horn sound I was able to get my child attention and locate. Great app! 4 stars instead of 5 is I find the app difficult to use and understand.

November 20, 2025
Unprompted review

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