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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the app's ability to provide peace of mind by knowing their children's whereabouts, with some finding the location feature accurate and helpful for tracking movements and even locating lost phones. Reviewers also found the app informative and easy to use, with some praising its functionality and timely updates. However, some people were dissatisfied with the app's performance, particularly regarding location accuracy and timely updates. Several users reported issues with the app showing incorrect locations or delayed updates. There were also concerns about the subscription and payment processes, with some customers experiencing unexpected charges, difficulty canceling subscriptions, and a lack of clear communication regarding renewals. Additionally, some users found the app's blocking features ineffective and reported issues with children being able to bypass restrictions.

What people talk about most

Application

Customers had ambiguous experiences with the app. While some reviewers found it useful, helpful, and... See more

User experience

People report ambiguous experiences with user experience. While some reviewers praise the app as informative,... See more

Location

Consumers find location to be ambiguous. While some reviewers appreciate the location feature, stating they... See more

Subscription

Reviewers express disappointment with the subscription process. Many customers report being charged annual... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report being charged unexpectedly, with some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We constantly trace the whereabouts of our disabled daughter. Findmykids often reports the wrong type of movement of our daughter! This worries us every time as we fear that she has been taken in some... See more

Rated 3 out of 5 stars

I've got care plus plan on top of premium, so I can block my kid's excessive use of social media apps and phone games and prevent him uninstalling Pingo, but I can see in usage that he's still able t... See more

Rated 3 out of 5 stars

The location is not always accurate, even after checking the settings in my kid's phone, they are in a place and the app shows they are still at home, sometimes just mark a straight line from two plac... See more

Rated 3 out of 5 stars

It seems like the tracking timing is off lately. My son was home for at least seven minutes before I got the notification. This is happening more often. I would go in, minimize all apps on my phone t... See more


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Findmykids is a global child safety and family connection app developed by Letem Ltd. since 2016. Our mission is to help parents stay connected with their children and ensure their safety — wherever they are. With Findmykids, parents can: See their child’s real-time location on the map Listen to surrounding sounds for peace of mind Set up safe zones and receive instant alerts Track screen time and app usage Send and receive SOS signals in emergencies In 2023, Findmykids introduced Apple Watch integration, making it easier for families to stay connected across different devices. As of 2025, the app is trusted by over 3.4 million parents monthly in 180 countries. Findmykids was recognized by F6S as one of the Top 100 Childcare Companies in the US and reached #1 in the Parenting category on Google Play in July 2025. We continue to develop new features to help parents raise confident, safe, and independent children in a connected world.


Contact info

2.8

Average

TrustScore 3 out of 5

459 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Not to use

Because they cheating me...Unpaid for nothing poor customer services..specially from 11/23/2024-11/23/205
*I paid for care plus services $60.00
I don't get the right service.
I am un happy customer🤔

November 23, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Birhane Tsegaye,
Thank you for letting us know about the issue!
We would be happy to look into this further and help you resolve it so that everything works properly and you can feel confident about your child’s safety. We have sent you a request for private correspondence on Trustpilot to assist you directly.

Findmykids Team

Rated 1 out of 5 stars

Worst helpline ever.

Worst helpline ever.. chatroom
Is made to give up any complaint
The localisation is not accurate.. a big gap between the moment your kid quit a place and the alert on your phone.
when you buy minutes packages they are never added to your app and a mess to get refund
Just don’t use it
update 11/26/25
I received a quick refund !! Thank you but still..I lost a lot of time to get a response (3 attempts to keep a chat exchange) and have an explanation regarding minutes packages not charging in my app.

November 23, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello leyylou!
Thank you for reaching out about this issue. We’re very sorry for the difficulties you’ve had — especially with support and with the minutes package. Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

We’d be happy to help you fix this so everything works properly and you don’t have to worry about your kid’s safety. We’ve sent you a request for a private message on Trustpilot so we can assist you directly.

Findmykids Team

Rated 5 out of 5 stars

The Best App Available

I was skeptical of this app at first. After downloading it and using it, I found it to be the best thing since sliced bread. It’s informative, it’s easy to use and gives you a plethora of information. If you have kids and need on the spot info, this app fulfills all your needs. Try it, you’ll see what I mean…

November 22, 2025
Unprompted review
Rated 2 out of 5 stars

I enjoyed using the app until my…

I enjoyed using the app until my ex-husband forced my son to turn his location off so I can no longer see my son. There should be a way that locations cannot be turned off unless verified by the parent using the app.

September 15, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Heidi Ebel!
Thank you for your feedback.
Unfortunately, according to Google and Apple privacy policy we cannot restrict your kid’s phone from turning off their location.

That’s why it’s not possible for our app to control this option. Nevertheless, thank you for sharing with us your experience and we hope you will be able to use our app again in the future.

Findmykids Team

Rated 2 out of 5 stars

Not a very helpful app

The app always says my kid is at home regardless of where he is. The app doesnt show him moving between places (such as from home to school), you have to exit the app and go back in it to see the movement.
This review asks for a date this happened. It is every day, not one specific incident. I have reached out for support and it got me nowhere.

November 21, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello SK!
Thank you for sharing your feedback. We understand how frustrating that must be.
We suggest continuing our communication in the support chat to find out why you can’t see your kid’s location in the app. We’ve sent you a private message on Trustpilot so we can assist you directly.

Findmykids TEam

Rated 3 out of 5 stars

Before

Before, I loved that I can listen to my daughter's surround sound. That way, I know the people that she is interacting is safe and true to what she tells me. Now that feature is taken away, so I don't know if the people she is meeting up are what she is telling me.

November 21, 2024
Unprompted review
Rated 4 out of 5 stars

Improvement idea

It would be better to show (for example with a red dot) our parent location in addition to the kid location to be able to find ourselves in a public place for example

November 21, 2025
Unprompted review
Rated 3 out of 5 stars

Dissatisfaction with App Location Tracking

I am completely dissatisfied with the app's location tracking feature. My daughter lost her phone, and we followed the app's location to search for it everywhere, but we couldn't find it. Three days later, the phone was found a few stores away.

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

There app is so glitchy that I find…

There app is so glitchy that I find myself relying on free apps. Customer service is next to non existent. They only contact me when my child is at school or about 1am in the morning. I hope parents read these reviews before making the mistake I did. DO NOT BUY!!!

November 21, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Lisa Richards!
We’re sorry that you’re going through this. Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

Please open your kid’s app and allow all the permissions it’ll ask. This should help to always see their location.

Findmykids Team

Rated 1 out of 5 stars

Application not reliable

Payment for one year. No tracking of my daughter since a few months. The application tracks her phone 2-3 kms around her with many movement in a day whereas she is at home with me. No support, only a useless chat with automatic answers. Forget it.

November 21, 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello, Magali David!
Thank you for sharing your experience — we’re truly sorry you’re going through this. We understand how stressful it is when the location isn’t accurate, especially when you rely on the app to feel confident about your child’s safety.

To help fix this, please try creating a “Place” in the app at the location where the incorrect position was shown. This activates additional optimization and location will become more accurate.

If you need assistance along the way, we’re here for you.
When you write to support, please answer the bot’s initial questions — this helps the system collect the necessary details and ensures that you’re quickly connected to a human specialist if the automated steps don’t resolve the issue.

Findmykids Team

Rated 5 out of 5 stars

Worry Free

It has been a pleasure, with find my kid. I never hap to worry about my child where about. I know my child is safe. I can hear conversation so I know my child is not being BULLY.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful. It keeps you updated every where your child goes. Very good App for knowing where your child is every time. Thank you for helping me through out all these years. I will recommed.⭐️⭐️⭐️⭐️⭐️. Thank you.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

I've had this App from its initial…f

I've had this App from its initial 6yrs ago. Back then I paid for the lifetime membership and years later it's still amazingly accurate and has improved significantly over the years. I especially like the location feature. With each alert I know exactly where my child is and when they leave that location.... Thank you Findmykid for helping my have piece of mind knowing I can even backtrack my child precise route if I need to..

November 19, 2025
Unprompted review

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